I have exactly this issue. Outlook 2003 not saving password even after KB290684. i have tried deleting the protected storage system as suggested and still i get a pop asking me for the password. Has any one found a work around for this? also tried 'Hit tools and then mail and properties. I typed in my email password and asked it to remember my password' HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider\S-1-5-21-854245398-879983540-725345543-1003, no values are found. the issue happening opening outlook on incoming email on my pop3.web.de account. ( using xp, outlook 2003 and avg 8.5) any ideas guys?