Possible virus, malware, or other software issue?

By Dr. Vader
Jul 8, 2009
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  1. Because I don't know if it's a virus or what...

    Whenever my girlfriend's laptop starts up sometimes explorer will freeze the taskbar, startmenu, and everything in between. If I restart explorer.exe it's fixed. Sometimes when I start an application such as World of Warcraft, explorer once again freezes.

    I'm going to upload my hjt logs in a second, but if anybody has any first guesses I'd love to hear them.
  2. Dr. Vader

    Dr. Vader Newcomer, in training Topic Starter Posts: 118

    Here's the HJT log. I'm running a battery of scans on it now, this is my second pass though with nothing coming up. Making me believe it's a software issue.

    Problem solved...
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Please follow the steps in the Virus and Malware Removal thread

    Attach the three logs when finished. Note: after you finish Mbam and SAS, rescan with HijackThis and include new log plus the logs from the other two programs.

    Run a full system scan with Avira. Save the log and include as attachment in new reply.

    Attachments:
    Malwarebytes
    Superantispyware
    New HijackThis
    Avira

    Then a helper will assist in reviewing the logs.
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