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Pretty big computer problem, constantly restarts even in safe mode

By Matttt
Jul 13, 2009
  1. Ok i have a big problem with my laptop, while surfing the web i accidently aquired a virus of somesort which repeatdly told me i needed to buy their software to stop viruses. I googled it and was told how to remove it by using a certain malware removal program. It also said its harmless, however while trying to scan it closed a couple of times randomly and while i went on the internet again it crashed and restarted my computer. It then did it again however, when i turn it on i get stuck in an infinite loop. It constantly restarts, i have to choose wether to run it in safe modes etc, or normal mode. However all options flash up a blue screen after the windows loader and then restarts and i am back at the option screen. Through i little googling i found it could be due to a power cord failure or something, however im on a laptop so it still has recharged power. I think its more likely to be a trojan called "sasser" talked about here. (cant post a link) however if you google "constantly restarting computer" its the 5th result, its by wikianswers.

    However i cannot get onto my desktop or CMD in anyform even in safe modes it constantly restarts.

    Im pretty computer illiterate but any help would be greatly appreciated. Even if it is just to confirm my suspicion of it being completely screwed :(

    ps. Sorry if this is the wrong section.
     
  2. jobeard

    jobeard TS Ambassador Posts: 9,330   +622

    try booting into Safe Mode but elect to start from Last Known Configuration
     
  3. Matttt

    Matttt TS Rookie Topic Starter Posts: 20

    There are 5 options i am given:
    Safe mode
    Safe mode with networking
    Safe mode with command prompt
    Last known good configuration (your most recent settings that worked)
    Start windows normally

    Safe modes make it scroll down for a bit then it stops.
    Windows normally/Good configuration let it go onto the windows loading screen, then blue screen flashes and its back to the choice.
     
  4. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    When booting your machine, tap F8 constantly and you should be brought to a black screen with white writing and select 'Disable automatic restart on system failure'

    It should then restart and when you get the blue screen it will freeze it. Make sure you note down the STOP code, or take a picture of it and post it in your next post so we have more information
     
  5. Matttt

    Matttt TS Rookie Topic Starter Posts: 20

    It says:
    *** STOP: 0x00000024 (0x00190203, 0x82F5EA50, 0xc0000102, 0x00000000)
     
  6. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Hi Mattt,

    That code is actually 0x00000024: NTFS_FILE_SYSTEM which can mean your hard drive is faulty and has actually corrupted the file structure. Or that your disk is heavily fragmented among other things, as a starting point I'd suggest running chkdsk to correct any file structure issues.

    When booting, tap F8 and you should come to that screen again. Select 'Safemode with command prompt'

    Type chkdsk /f /r into the box and hit enter. It will then say it needs to be performed on a reboot and press Y.

    It will reboot itself and schedule a chkdsk, which you can leave it running.

    IF it doesn't get to this point (blue screens before the chkdsk runs), then the next step will be to check your actual physical condition of the hard drive. For this we will need the brand of your hard drive so we can match the tool
     
  7. Matttt

    Matttt TS Rookie Topic Starter Posts: 20

    It stops at Drivers\Mup.sys and then goes to the blue screen, how do i check the physical condition of my hard drive and where can i see the brand?

    Thanks :)
     
  8. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    If you are comfortable taking the side/back off your machine when you machine is powered off, then you can look at the top of your drive and see the brand.

    If not, then we can just use Seatools and is will detect any errors but won't repair them unless it is a Seagate or Maxtor drive. At least we can find out what is wrong and this program will tell you what brand your drive is.

    Here are some instructions
    on running Seatools, I would recommend Seatools for Dos (graphical version)

    If it finds errors but says it cannot fix them because it isn't a supported drive then note down what information it says down the bottom. It will say what brand your hard drive is
     
  9. Matttt

    Matttt TS Rookie Topic Starter Posts: 20

    Well its a toshiba qosimo laptop, and im not sure what to do with the seatools. I cant actually do anything on the laptop, it just constantly restarts cant get to the desktop. This is a different laptop i am on at the moment. It is exactly the same model though if that helps in me finding out the hard drive make.
     
  10. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    You should still be able to boot off the CD you will be creating, as it addresses the CD before trying to boot off the hardrive. But you will need to make sure that it is set to use the CD/DVD drive as a first boot device, otherwise it will boot off the hard drive first. You can even boot off CDs without the hard drive in the machine.

    If you are unsure of how to change these settings then they will have instructions within the manual
     
  11. Matttt

    Matttt TS Rookie Topic Starter Posts: 20

    Ahh i understand, but im confused with what i have to do. Sorry :p
    I need to find a cd, put seatools on it
    put it into my laptop and run it?
    Correct me if im wrong :) Im pretty computer illiterate
     
  12. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    You will need a blank CD and create a bootable disk of Seatools (the instructions should walk you through doing it), from another computer. Then you put the CD in the laptop and it will automatically boot off that (if configured in BIOS, most machines will come standard with this configured correctly). Then you run it on your machine.

    No problem :)
     
  13. Matttt

    Matttt TS Rookie Topic Starter Posts: 20

    Sorry for late reply Nero took ages to install and i fell asleep. Now i have tried to burn it to the cd howeveri had to use Current recorder : Image recorder becuase having it as D: MATSHITA DVD-RAM UJ-84OS [CD-R/RW] just fails and ejects the disk halfway through burning. I then have burned it with the image recorder but when i put it in my broken laptop nothing seems to happen.
     
  14. Matttt

    Matttt TS Rookie Topic Starter Posts: 20

    Ok my dad tried to use a recovery disk in it aswell and now i know that it doesn't run the CD Drive before running the hard drive. But my dad says that to change it to run the CD first, i'll need to get further than the blue screen. He thinks it'll need a new chip or somthing to get it to work. Do you think the same?
     
  15. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    The screen that your looking for is the BIOS screen which you can select in the first 2 seconds of the computer booting up. Some computers will have a separate screen for quickly selecting the boot device.

    When the machine starts up, quickly look along the bottom of that first screen and it should say something along the lines of 'F1 for BIOS'

    What I generally do (to not waste too much time) is I press all F1, F2, F11, F12 and DEL buttons while the machine is starting. I get into the BIOs first time trying :p
     
  16. Matttt

    Matttt TS Rookie Topic Starter Posts: 20

    I get a little line of pictures to choose from, a pile of 3 Cd's, 1 CD, a floppy disk, and two laptops with a line through. All of them seem to just take me to the same safe mode choices though :(
     
  17. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    IF the CD you created is bootable, then the 1CD image is what you should be clicking on. The computer won't boot off the CD if it isn't bootable however.

    Here is a thread with some instructions on creating a bootable disk. It is a tutorial on using memtest, which you don't need to worry about. But the first set of instructions is on creating the bootable disk.

    Note: Anything said with 'memtest' just replace with Seatools
     
  18. Matttt

    Matttt TS Rookie Topic Starter Posts: 20

    Yay it's working :) what am i looking for in the test though?
     
  19. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Once the program has loaded up, click on the hard drive that it shows up. Go up the top and select 'Basic Tests' and then click on 'Long Test'

    It may take a while, but it will scan your hard drive for bad sectors. It will show up as 'Errors' on the right if it finds anything. Then wait till its finished and if its a Seagate or Maxtor drive then it will prompt for repair and if not then it will say it cannot repair them. But then at least we know you have issues
     
  20. Matttt

    Matttt TS Rookie Topic Starter Posts: 20

    I didn't click a hard drive it just automatically went onto it. I have done the Long test and it seems i have no errors..
     
  21. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    This error can also be caused by dodgy memory. I would suggest running memtest on your system RAM to rule that out as well. Here are some instructions on running memtest

    Other then that, we may have to use your actual XP/Vista disk to try a recovery, or actually extract the HDD and run chkdsk via another machine if you are comfortable doing that
     
  22. Matttt

    Matttt TS Rookie Topic Starter Posts: 20

    Ok i have made the CD and its running memtest, how do i make sure it lasts for atleast 7 passes like it says in the tutorial? I see no option to change it.
     
  23. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    You just have to be patient and leave it running. Most people leave it overnight.

    It will run for however long you leave it unless set up differently
     
  24. Matttt

    Matttt TS Rookie Topic Starter Posts: 20

    Ah ok thanks :) it has completed 1 pass with no errors found atm
     
  25. Matttt

    Matttt TS Rookie Topic Starter Posts: 20

    I left it on all night and it got 35 passes and no errors. How would i go about using the recovery disk? And would there be anyway of getting any of my files etc off my laptop?
     
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