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Pretty big computer problem, constantly restarts even in safe mode

Discussion in 'Other Hardware' started by Matttt, Jul 13, 2009.

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  1. snowchick7669 TechSpot Enthusiast

    This error can also be caused by dodgy memory. I would suggest running memtest on your system RAM to rule that out as well. Here are some instructions on running memtest

    Other then that, we may have to use your actual XP/Vista disk to try a recovery, or actually extract the HDD and run chkdsk via another machine if you are comfortable doing that
  2. Matttt Newcomer, in training

    Ok i have made the CD and its running memtest, how do i make sure it lasts for atleast 7 passes like it says in the tutorial? I see no option to change it.
  3. snowchick7669 TechSpot Enthusiast

    You just have to be patient and leave it running. Most people leave it overnight.

    It will run for however long you leave it unless set up differently
  4. Matttt Newcomer, in training

    Ah ok thanks :) it has completed 1 pass with no errors found atm
  5. Matttt Newcomer, in training

    I left it on all night and it got 35 passes and no errors. How would i go about using the recovery disk? And would there be anyway of getting any of my files etc off my laptop?
  6. snowchick7669 TechSpot Enthusiast

    Do you have Vista or XP?

    You won't lose your data just doing a 'Repair' we won't be doing a recovery as of yet :)
  7. Matttt Newcomer, in training

    i have windows xp
  8. snowchick7669 TechSpot Enthusiast

    You will find instructions on repairing windows XP here.

    Please read through and follow the instructions correctly. If done the intended way, no data will be lost.

    Let me know if you run into any troubles
  9. Matttt Newcomer, in training

    Whats my windows XP CD? is it just my recovery disk?
  10. snowchick7669 TechSpot Enthusiast

    When you purchased your machine, you should have gotten a CD with it that said XP Pro/Home. Sometimes these are golden and shiny, other times they come in the form of 'HP Recovery Disk' or whatever brand your machine is

    Run the recovery disk you have and see if you get the blue screen as shown in that thread. If not, then let me know what screen you get
  11. Matttt Newcomer, in training

    I got a screen asking me what language it was, then the timezone or something. Then it came to a screen with some options asking me if i wanted to recover my laptop. It was not the blue screen, i'll go have a look for any other Cds it could be.
  12. snowchick7669 TechSpot Enthusiast

    A recovery could be an option, but you can lose data especially if you have had recent stuff on their and you recover the laptop to an earlier date. You can potentially lose all you have done since that date.

    See if you can find any CDs, if not then we can either go with the recovery option. Or extracting the Hard drive and running chkdsk on it via another machine (what I usually do in the workshop)
  13. Matttt Newcomer, in training

    What does extracting the hard drive and running chkdsk involve? and can i just borrow a windows xp CD from someone else?
  14. captaincranky TechSpot Addict

    It depends. Most machines that come with "recovery discs" will reject a standard Windows disc. Recovery discs are essentially a "disc image", which is a snapshot of what your drive "looked like" at the time of manufacture. Here again, machine and makers differ on exactly the "recovery option(s)" that will be available. Hopefully, your computer has a "non-destructive" restore option available, which is the equivalent of a "repair" installation of Windows. Some machines only have "destructive restore options available, which involves reformatting the HDD. You should avoid this at all costs, and certainly not use it before you have made every effort to back up your data.

    It's always possible to install your hard drive in another machine, and copy your files that way. One thing, if you are running XP Pro and the HDD is installed into another machine running XP home, you will not be permitted to copy the files.

    Constant reboot is often RAM. Have you removed you memory chips and run them one at a time? The obvious question here is does the machine contain more than one stick of RAM?
  15. Matttt Newcomer, in training

    One disk gives me these options:1 Recover "QuosimoPlayer" and recording area (initial state)
    2 Recover "QuosimoPlayer" only
    3 Update "QuosimoPlayer" fuctions
    4 Delete "QuosimoPlayer"
    5 Delete the recording area of "QuosimoPlayer"

    2nd disk called "Product Recovery"
    Options :1 Recover entire hard disk, Warning: All stored data on your computer will be lost. Factory pre-installed software will be installed.
    2:Expert Recovery mode, Warning: This is for PC experts only, Factory pre-installed software can be installed onto an existing (bootable) partition

    Are either of these Cd's the windows xp Cd?
  16. Matttt Newcomer, in training

    Can someone help me run chkdsk from another computer please?
  17. snowchick7669 TechSpot Enthusiast

    You will need to remove the hard drive from the current machine and either use an external enclosure so you can hook it up via USB or slave it using another SATA/IDE cable to another machine.

    If it is a laptop, I'd suggest getting an external enclosure for the driver, as the pins are different.

    You will have to be comfortable removing the drive yourself however to do this, as you need to open up your computer/laptop and take the necessary precautions in doing so

    Once attached to the computer, boot up the second machine. When you are in windows, locate what drive the external HDD is (could be D:, or E: for example). Then follow these steps

    Start > Run > Type cmd > Type chkdsk /f /r d: (you will need to replace the d: with whatever the drive name is when you check it) > Press enter and it should go ahead and check the drive
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