TechSpot

Problem with multiple users on XP

By Zak
Jan 10, 2007
  1. I have two different accounts for users on my PC running home edition Win XP. However, when one of the users goes to logoff, more oftern then not, it takes a long time (about 5 min) to get to the logging off screen and then the screen goes black and the PC freezes, requiring a hard restart. The PC runs fine other than that. Does anyone have any suggestions? Thanks!

    DX Information below:

    ------------------
    System Information
    ------------------
    Time of this report: 10/7/2006, 11:49:10
    Machine name: YOUR-ACC09E01B3
    Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
    Language: English (Regional Setting: English)
    System Manufacturer: ThirdWave Corporation
    System Model: Prime Series
    BIOS: Phoenix - AwardBIOS v6.00PG
    Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4600+, MMX, 3DNow (2 CPUs), ~2.4GHz
    Memory: 2046MB RAM
    Page File: 258MB used, 3681MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.2180 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: No problems found.
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce 7900 GTX
    Manufacturer: NVIDIA
    Chip type: GeForce 7900 GTX
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0290&SUBSYS_82191043&REV_A1
    Display Memory: 512.0 MB
    Current Mode: 1024 x 768 (32 bit) (60Hz)
    Monitor: Plug and Play Monitor
    Monitor Max Res: 1600,1200
    Driver Name: nv4_disp.dll
    Driver Version: 6.14.0010.9147 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 8/11/2006 21:42:52, 4496128 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: nv4_mini.sys
    Mini VDD Date: 8/11/2006 21:42:42, 3958496 bytes
    Device Identifier: {D7B71E3E-41D0-11CF-4850-13A200C2CB35}
    Vendor ID: 0x10DE
    Device ID: 0x0290
    SubSys ID: 0x82191043
    Revision ID: 0x00A1
    Revision ID: 0x00A1
    Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
    Deinterlace Caps: {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    Registry: OK
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run

    -------------
    Sound Devices
    -------------
    Description: SB Audigy 4 [8C00]
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: PCI\VEN_1102&DEV_0008&SUBSYS_10211102&REV_00
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: ctaud2k.sys
    Driver Version: 5.12.0001.1161 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 6/18/2005 14:53:28, 438784 bytes
    Other Files:
    Driver Provider: Creative
    HW Accel Level: Full
    Cap Flags: 0xF5F
    Min/Max Sample Rate: 4000, 192000
    Static/Strm HW Mix Bufs: 64, 62
    Static/Strm HW 3D Bufs: 64, 62
    HW Memory: 0
    Voice Management: Yes
    EAX(tm) 2.0 Listen/Src: Yes, Yes
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: SB Audigy 4 [8C00]
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: ctaud2k.sys
    Driver Version: 5.12.0001.1161 (English)
    Driver Attributes: Final Retail
    Date and Size: 6/18/2005 14:53:28, 438784 bytes
    Cap Flags: 0x41
    Format Flags: 0xFFF

    -----------
    DirectMusic
    -----------
    DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
    DLS Version: 1.00.0016.0002
    Acceleration: Enabled
    Ports: SB Audigy 4 DirectMusic Synthesizer [8C00], Hardware (Kernel Mode), Output, DLS, Internal, Default Port
    SB Audigy 4 [8C00], Software (Kernel Mode), Output, DLS, Internal
    Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    SB Audigy 4 Synth A [8C00] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    SB Audigy 4 Sw Synth [8C00] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    SB Audigy 4 Synth B [8C00] [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
    Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal
    Registry: OK
    Test Result: Not run
     
  2. tomrca

    tomrca TS Rookie Posts: 1,000

    you could first check to see just how many services are running via the task manager. you can also scan your pc for nasties (adware and virus's) to do that go http://www.techspot.com/vb/topic58138.html and defrag too
     
  3. jobeard

    jobeard TS Ambassador Posts: 9,351   +622

    it helps at logoff to first QUIT all applications and ensure all network connections
    are closed.

    check your system for FREE SPACE; My Computer will show Capacity + FS for
    eash HD.

    make sure you have Fast User Switching running under CP->admin tools->services

    How does your system respond to a hybernate / restart sequence?
    If that works, then certainly logoff user(2) should be clean
     
  4. Zak

    Zak TS Rookie Topic Starter Posts: 24

    I have Norton System Works installed and it is up to date,
    and the anti-virus and the optimization(defrag) tools auto-scheduled.
    There are two hard drives, one has 85% free space, and the other is 95% freespace.
    I am not sure if I have fast user switching enabled and I am little confused by the path you specified; CP(?) > admin tools > services.
    We havent used hibernate that much, the restart sequence has frozen a few times. But during auto-restart sequences (patches for games and Win updates) there has been no problem.:confused:
     
  5. Goalie

    Goalie TS Booster Posts: 616

    I'd actually suggest using HiJackThis here. Run a log for each profile. Compare and contrast what you're loading. The differences may point at the offender.

    Also, consider what programs you run only under one profile. Could one of those be the "evil one?" Try running that app under the other userID, see what happens.

    Also, just before logging out, go into the task manager, under process tab, be sure you don't have a zombie thread that you thought had already closed...
     
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