Problems with opening the ports on a speedtouch580

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Please can anyone help me.......
I have signed up to VoIP with BT. I already had a wireless Speedtouch580 router and they have provided me with a BT Voyager10V. I can go through the set up for the voyager and receive configuration successful message, but the BBV light on the voyager keeps constantly flashing. BT say I need to open the ports on the Speedtouch, and I have contacted the support team who have provided me with details, but still no joy. BT gave me lots of info regarding the incoming and outgoing ranges etc, but not sure where I need to put these as all the NAT manager on the speedtouch asks me for is the inside and outside ip.
I have read the manual a number of times and still can't figure it out. Have been trying to get this set up since beginning of April, so if anyone could give me some advice I'd be very grateful.
Many thanks
 
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