Programs Closing

By Radrakula
Jun 21, 2010
  1. Same deal as many of the other program closing posts, things simply wont run. Heres the kicker, attempting to download hjt and other things also gets closed while i try to install.
    sooooo help?
  2. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    What actually doesn't run? Please, be more specific.
  3. Radrakula

    Radrakula TS Rookie Topic Starter

    well i can run internet explorer and steam (valves game client). Task manager wont run, antivirus programs wont run. Games launched from steam dont run. and pretty much anything else that i try and use
    i just ran in safe mode, and was able to run hjt
    attached is the log

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    Please download and run the below tool named Rkill (courtesy of which may help allow other programs to run.

    There are 4 different versions. If one of them won't run then download and try to run the other one.

    Vista and Win7 users need to right click Rkill and choose Run as Administrator

    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    * Rkill.scr
    * Rkill.pif
    * Rkill.exe

    • * Double-click on the Rkill desktop icon to run the tool.
      * If using Vista or Windows 7 right-click on it and choose Run As Administrator.
      * A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
      * If not, delete the file, then download and use the one provided in Link 2.
      * If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
      * Do not reboot until instructed.
      * If the tool does not run from any of the links provided, please let me know.

    Once you've gotten one of them to run then try to immediately run the following.

    Now download and run exeHelper.

    • * Please download exeHelper from Raktor to your desktop.
      * Double-click on to run the fix.
      * A black window should pop up, press any key to close once the fix is completed.
      * A log file named log.txt will be created in the directory where you ran
      * Attach the log.txt file to your next message.

    Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  5. Radrakula

    Radrakula TS Rookie Topic Starter

    ok here we go

    Attached Files:

  6. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    1. Please open Notepad
    • Click Start , then Run
    • Type notepad .exe in the Run Box.

    2. Now copy/paste the entire content of the codebox below into the Notepad window:

    c:\documents and settings\NetworkService\Local Settings\Application Data\epnwiopmk
    uInternet Settings,ProxyServer = http=

    3. Save the above as CFScript.txt

    4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.


    5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:
    • Combofix.txt
  7. Radrakula

    Radrakula TS Rookie Topic Starter

    mmk heres this one

    Attached Files:

  8. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.


    Download Malwarebytes' Anti-Malware ( to your desktop.

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform quick scan, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad.
    * Post the log back here.

    Be sure to restart the computer.

    The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
    Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt


    Download OTL to your Desktop.

    * Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    * Under the Custom Scan box paste this in:

    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles

    * Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
  9. Radrakula

    Radrakula TS Rookie Topic Starter

    ok here are these ones

    Attached Files:

  10. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    How is your computer doing at the moment?

    Update your Java version here:
    Uninstall all previous Java versions, through Add\Remove (Programs & Features in Vista/7).


    Does your BSecure include antivirus program, or it's just internet filter?


    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      SRV - File not found [Auto | Running] --  -- (WMP54Gv4SVC)
      O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (Reg Error: Key error.)
      O16 - DPF: {40F576AD-8680-4F9E-9490-99D069CD665F} (Reg Error: Key error.)
      O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (Reg Error: Key error.)
      O16 - DPF: {69EF49E5-FE46-4B92-B5FA-2193AB7A6B8A} Reg Error: Value error. (Reg Error: Key error.)
      O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} (Reg Error: Key error.)
      O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (Reg Error: Key error.)
      O20 - Winlogon\Notify\igfxcui: DllName - igfxdev.dll -  File not found
      @Alternate Data Stream - 109 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:010ADD2C
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.
    • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
  11. Radrakula

    Radrakula TS Rookie Topic Starter

    my comp is doing well at the moment, and bsecure does include AV, ive had it off through most of the scans and things though. logs in just a min
  12. Radrakula

    Radrakula TS Rookie Topic Starter

    ok heres the logs from the latest

    Attached Files:

  13. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    OTL Clean-Up
    Clean up with OTL:

    * Double-click OTL.exe to start the program.
    * Close all other programs apart from OTL as this step will require a reboot
    * On the OTL main screen, press the CLEANUP button
    * Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.


    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

    Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): It'll warn you (in most cases) about dangerous web sites.

    7. Run defrag at your convenience.

    8. Read How did I get infected?, With steps so it does not happen again!:

    9. Please, let me know, how is your computer doing.
  14. Radrakula

    Radrakula TS Rookie Topic Starter

    Thanks you sooo much! My computer is running great now, and even my internet works better. Thanks for all of your help and thanks for being part of this great site!
  15. Broni

    Broni Malware Annihilator Posts: 52,799   +343

    Way to go!! [​IMG]
    Good luck and stay safe :)
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