TechSpot

PUM.UserWLoad virus

By Emmanuel33
Feb 16, 2013
  1. Emmanuel33

    Emmanuel33 TS Rookie Topic Starter Posts: 25

    Everything seems fine. I will updating to service pack 2 which will take a while.
    Thank you very much for all your help.
     
  2. Broni

    Broni Malware Annihilator Posts: 52,675   +342

    Way to go!! [​IMG]
    Good luck and stay safe :)
     
  3. Emmanuel33

    Emmanuel33 TS Rookie Topic Starter Posts: 25

    I've tried to install the service pack 2 for Vista but in two attempts I get the error : E_FAIL(0X80004005)
    Is it crucial the update to service pack 2 and if it's so, would you have any suggestions?
     
  4. Broni

    Broni Malware Annihilator Posts: 52,675   +342

    Absolutely.
    Outdated Windows is much more prone to infections.

    Download Windows Repair (all in one) from this site

    Install the program then run it.

    Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

    [​IMG]



    Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

    [​IMG]


    Go to Step 4 and under "System Restore" click on Create button:

    [​IMG]


    Go to Start Repairs tab and click Start button.

    [​IMG]


    Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):

    [​IMG]

    Click on box next to the Restart System when Finished. Then click on Start.

    See if that fixes the issue.
     
  5. Emmanuel33

    Emmanuel33 TS Rookie Topic Starter Posts: 25

    When I attempt to do step 4 (restore point) I get the following message on a popup:

    This action cannot be completed because the other program is busy. Choose ‘Switch To’ to activate the busy program and correct the problem.
     
  6. Broni

    Broni Malware Annihilator Posts: 52,675   +342

    Skip that step.
     
  7. Emmanuel33

    Emmanuel33 TS Rookie Topic Starter Posts: 25

  8. Broni

    Broni Malware Annihilator Posts: 52,675   +342

    What does exactly happen when you try to install SP2?

    Also can you go to Control Panel and access Windows Updates?
     
  9. Emmanuel33

    Emmanuel33 TS Rookie Topic Starter Posts: 25

    When I go to control panel and then updates and I click on them nothing happens. I should also note that I have certain similar issues with my pc, like for instance if I right click on my computer properties the ensuing popup only appears briefly and then disappears like a flash. I think it has something to do with administrative rights but I somehow can't take control them nor am I sure this is the cause.

    So I went for the manual update. As for the update itself at some point I get a message that service did not install and that windows is reversing the changes.
     
  10. Broni

    Broni Malware Annihilator Posts: 52,675   +342

  11. Emmanuel33

    Emmanuel33 TS Rookie Topic Starter Posts: 25

    You last suggestion unfortunately it asks me for windows cd which I don't think I have.
    It also says that a clean install might be necessary if things don't work properly, that is not an option for me at this time.
     
  12. Broni

    Broni Malware Annihilator Posts: 52,675   +342

  13. Emmanuel33

    Emmanuel33 TS Rookie Topic Starter Posts: 25

    I will not deal with the pack right away but I will put it in my to do list.

    Thanks again for the help.
     
  14. Broni

    Broni Malware Annihilator Posts: 52,675   +342

    Running outdated Windows is a dangerous thing to do...
     
  15. Emmanuel33

    Emmanuel33 TS Rookie Topic Starter Posts: 25

    The amount of work I have at the moment doesn't allow me to play with the danger of having to do clean install, it's just not an option. I will note that I have to update windows but I will have to do so when I'm less busy.
    Thank you for your help and advice.
     
  16. Broni

    Broni Malware Annihilator Posts: 52,675   +342

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...