PUM.UserWLoad virus

Solved
By Emmanuel33
Feb 16, 2013
  1. Emmanuel33

    Emmanuel33 Newcomer, in training Topic Starter Posts: 25

    Everything seems fine. I will updating to service pack 2 which will take a while.
    Thank you very much for all your help.
  2. Broni

    Broni Malware Annihilator Posts: 46,169   +251

    Way to go!! [​IMG]
    Good luck and stay safe :)
  3. Emmanuel33

    Emmanuel33 Newcomer, in training Topic Starter Posts: 25

    I've tried to install the service pack 2 for Vista but in two attempts I get the error : E_FAIL(0X80004005)
    Is it crucial the update to service pack 2 and if it's so, would you have any suggestions?
  4. Broni

    Broni Malware Annihilator Posts: 46,169   +251

    Absolutely.
    Outdated Windows is much more prone to infections.

    Download Windows Repair (all in one) from this site

    Install the program then run it.

    Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

    [​IMG]



    Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

    [​IMG]


    Go to Step 4 and under "System Restore" click on Create button:

    [​IMG]


    Go to Start Repairs tab and click Start button.

    [​IMG]


    Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):

    [​IMG]

    Click on box next to the Restart System when Finished. Then click on Start.

    See if that fixes the issue.
  5. Emmanuel33

    Emmanuel33 Newcomer, in training Topic Starter Posts: 25

    When I attempt to do step 4 (restore point) I get the following message on a popup:

    This action cannot be completed because the other program is busy. Choose ‘Switch To’ to activate the busy program and correct the problem.
  6. Broni

    Broni Malware Annihilator Posts: 46,169   +251

    Skip that step.
  7. Emmanuel33

    Emmanuel33 Newcomer, in training Topic Starter Posts: 25

  8. Broni

    Broni Malware Annihilator Posts: 46,169   +251

    What does exactly happen when you try to install SP2?

    Also can you go to Control Panel and access Windows Updates?
  9. Emmanuel33

    Emmanuel33 Newcomer, in training Topic Starter Posts: 25

    When I go to control panel and then updates and I click on them nothing happens. I should also note that I have certain similar issues with my pc, like for instance if I right click on my computer properties the ensuing popup only appears briefly and then disappears like a flash. I think it has something to do with administrative rights but I somehow can't take control them nor am I sure this is the cause.

    So I went for the manual update. As for the update itself at some point I get a message that service did not install and that windows is reversing the changes.
  10. Broni

    Broni Malware Annihilator Posts: 46,169   +251

  11. Emmanuel33

    Emmanuel33 Newcomer, in training Topic Starter Posts: 25

    You last suggestion unfortunately it asks me for windows cd which I don't think I have.
    It also says that a clean install might be necessary if things don't work properly, that is not an option for me at this time.
     
  12. Broni

    Broni Malware Annihilator Posts: 46,169   +251

  13. Emmanuel33

    Emmanuel33 Newcomer, in training Topic Starter Posts: 25

    I will not deal with the pack right away but I will put it in my to do list.

    Thanks again for the help.
  14. Broni

    Broni Malware Annihilator Posts: 46,169   +251

    Running outdated Windows is a dangerous thing to do...
  15. Emmanuel33

    Emmanuel33 Newcomer, in training Topic Starter Posts: 25

    The amount of work I have at the moment doesn't allow me to play with the danger of having to do clean install, it's just not an option. I will note that I have to update windows but I will have to do so when I'm less busy.
    Thank you for your help and advice.
  16. Broni

    Broni Malware Annihilator Posts: 46,169   +251



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