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PUM.UserWLoad virus

Discussion in 'Virus and Malware Removal' started by Emmanuel33, Feb 16, 2013.

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Page 2 of 3

  1. Emmanuel33 Newcomer, in training Posts: 25

    Results of screen317's Security Check version 0.99.57
    Windows Vista Service Pack 1 x64 (UAC is enabled)
    Out of date service pack!!
    Internet Explorer 7 Out of date!
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Windows Firewall Disabled!
    avast! Antivirus
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    Malwarebytes Anti-Malware version 1.70.0.1100
    Java(TM) 6 Update 32
    Java version out of Date!
    Adobe Flash Player 11.5.502.149
    Adobe Reader 10.1.4 Adobe Reader out of Date!
    Mozilla Firefox (18.0.2)
    Google Chrome 24.0.1312.57
    ````````Process Check: objlist.exe by Laurent````````
    Malwarebytes Anti-Malware mbamservice.exe
    Malwarebytes Anti-Malware mbamgui.exe
    Malwarebytes' Anti-Malware mbamscheduler.exe
    AVAST Software Avast AvastSvc.exe
    AVAST Software Avast AvastUI.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 4 % Defragment your hard drive soon! (Do NOT defrag if SSD!)
    ````````````````````End of Log``````````````````````
    Emmanuel33, Feb 17, 2013
    #21

  2. Emmanuel33 Newcomer, in training Posts: 25

    Farbar Service Scanner Version: 15-02-2013
    Ran by admin (administrator) on 17-02-2013 at 15:11:54
    Running from "C:\Users\admin\Desktop"
    Windows Vista (TM) Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Attempt to access Google IP returned error. Google IP is offline
    Google.com is accessible.
    Yahoo IP is accessible.
    Yahoo.com is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Security Center:
    ============

    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.


    Other Services:
    ==============


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcsvc.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll
    [2009-10-30 12:43] - [2009-08-07 04:24] - 2424024 ____A (Microsoft Corporation) FB3796754FE00F0BDC87A36F164A5F4D

    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit


    **** End of log ****
    Emmanuel33, Feb 17, 2013
    #22

  3. Broni Malware Annihilator Posts: 39,313   +175

    Eset?
    Broni, Feb 17, 2013
    #23

  4. Emmanuel33 Newcomer, in training Posts: 25

    Eset took about two hours to finish the scan process. Found these two:

    C:\Users\admin\Downloads\your_file_download(1).exe a variant of Win32/Adware.MediaFinder.F application cleaned by deleting - quarantined
    C:\Users\admin\Downloads\your_file_download.exe a variant of Win32/Adware.MediaFinder.F application cleaned by deleting - quarantined
    Emmanuel33, Feb 17, 2013
    #24

  5. Broni Malware Annihilator Posts: 39,313   +175

    [IMG] Update Adobe Flash Player: http://get.adobe.com/flashplayer/
    Make sure you UN-check Yes, install McAfee Security Scan Plus

    NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
    NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

    [IMG] Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

    [IMG] 1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    [IMG] Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current (Service Pack 2!!!)

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
    Broni, Feb 17, 2013
    #25

  6. Emmanuel33 Newcomer, in training Posts: 25

    Everything seems fine. I will updating to service pack 2 which will take a while.
    Thank you very much for all your help.
    Emmanuel33, Feb 17, 2013
    #26
     

  7. Broni Malware Annihilator Posts: 39,313   +175

    Way to go!! [IMG]
    Good luck and stay safe :)
    Broni, Feb 17, 2013
    #27

  8. Emmanuel33 Newcomer, in training Posts: 25

    I've tried to install the service pack 2 for Vista but in two attempts I get the error : E_FAIL(0X80004005)
    Is it crucial the update to service pack 2 and if it's so, would you have any suggestions?
    Emmanuel33, Feb 17, 2013
    #28

  9. Broni Malware Annihilator Posts: 39,313   +175

    Absolutely.
    Outdated Windows is much more prone to infections.

    Download Windows Repair (all in one) from this site

    Install the program then run it.

    Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

    [IMG]



    Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

    [IMG]


    Go to Step 4 and under "System Restore" click on Create button:

    [IMG]


    Go to Start Repairs tab and click Start button.

    [IMG]


    Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):

    [IMG]

    Click on box next to the Restart System when Finished. Then click on Start.

    See if that fixes the issue.
    Broni, Feb 17, 2013
    #29

  10. Emmanuel33 Newcomer, in training Posts: 25

    When I attempt to do step 4 (restore point) I get the following message on a popup:

    This action cannot be completed because the other program is busy. Choose ‘Switch To’ to activate the busy program and correct the problem.
    Emmanuel33, Feb 18, 2013
    #30

  11. Broni Malware Annihilator Posts: 39,313   +175

    Skip that step.
    Broni, Feb 18, 2013
    #31

  12. Emmanuel33 Newcomer, in training Posts: 25

    Emmanuel33, Feb 18, 2013
    #32

  13. Broni Malware Annihilator Posts: 39,313   +175

    What does exactly happen when you try to install SP2?

    Also can you go to Control Panel and access Windows Updates?
    Broni, Feb 18, 2013
    #33

  14. Emmanuel33 Newcomer, in training Posts: 25

    When I go to control panel and then updates and I click on them nothing happens. I should also note that I have certain similar issues with my pc, like for instance if I right click on my computer properties the ensuing popup only appears briefly and then disappears like a flash. I think it has something to do with administrative rights but I somehow can't take control them nor am I sure this is the cause.

    So I went for the manual update. As for the update itself at some point I get a message that service did not install and that windows is reversing the changes.
    Emmanuel33, Feb 18, 2013
    #34

  15. Broni Malware Annihilator Posts: 39,313   +175

    Broni, Feb 18, 2013
    #35

  16. Emmanuel33 Newcomer, in training Posts: 25

    You last suggestion unfortunately it asks me for windows cd which I don't think I have.
    It also says that a clean install might be necessary if things don't work properly, that is not an option for me at this time.
    Emmanuel33, Feb 18, 2013
    #36

  17. Broni Malware Annihilator Posts: 39,313   +175

    Broni, Feb 18, 2013
    #37

  18. Emmanuel33 Newcomer, in training Posts: 25

    I will not deal with the pack right away but I will put it in my to do list.

    Thanks again for the help.
    Emmanuel33, Feb 18, 2013
    #38

  19. Broni Malware Annihilator Posts: 39,313   +175

    Running outdated Windows is a dangerous thing to do...
    Broni, Feb 18, 2013
    #39

  20. Emmanuel33 Newcomer, in training Posts: 25

    The amount of work I have at the moment doesn't allow me to play with the danger of having to do clean install, it's just not an option. I will note that I have to update windows but I will have to do so when I'm less busy.
    Thank you for your help and advice.
    Emmanuel33, Feb 20, 2013
    #40
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