Random crashing and restarts

By rc18374
Jul 31, 2008
  1. I just recently started having this issue in Windows XP

    My computer will randomly crash and restart itself. Each time it has done this, I have been doing something different. One time, I wasn't doing anything.

    After it restarts, an error report comes up. The error details are:

    BCCode : 20 BCP1 : 85D0CB48 BCP2 : FFFFFFFF BCP3 : 00000000
    BCP4 : 00000000 OSVer : 5_1_2600 SP : 3_0 Product : 768_1

    What is causing these crashes and how do I fix it?
  2. calusblade

    calusblade TS Rookie

    Turn off the auto reset. Right click on My computers. Go to properties. Go to Advance and then go to Startup and recovery. Turn off the auto resets.

    When it crashes again write down the error and the file if any.
  3. cpc2004

    cpc2004 TS Evangelist Posts: 1,994

  4. rc18374

    rc18374 TS Rookie Topic Starter crashed again. Here is what it said:


    the stop error was:

    STOP: 0x00000020 (0x88EFA198, 0xFFFFFFFE, 0x00000000, 0x00000000)
  5. rc18374

    rc18374 TS Rookie Topic Starter

    I tried the solution suggested in the link so maybe that will do it

    If not, I will post here again when it crashes

  6. rc18374

    rc18374 TS Rookie Topic Starter was working perfectly until just now

    I had the same stop error that I have had before.

    Any other suggestions?
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