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Random restarts with "event id 1003 category 102"

By alandre
Jan 12, 2009
  1. hello everyone,

    first, i would like to thank you for sharing your knowledge about computers, as well as your patience for solving the same problem again and again...What would we do without you?

    To the main topic then(it's a quite old problem in fact, only some parts are unique, new thread because threads i searched were too old and you told us to open new ones, soo, sorry!)

    My computer restarts randomly or sometimes freezes and nothing happens. From the event viewer (yes, i did my homework!!) it seems like this:

    Date: 12.01.2009
    Time:16:18:22
    Type: Error
    User: N/A
    Computer: Alandre
    Source: System Error
    Category: (102)
    Event ID: 1003

    Error Code: 1000000a , parameter1: 000004b0 , parameter2: 00000002,
    parameter3: 00000001, parameter4: 805242

    The dump files are below (there are only two of them, don't worry)
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Memory Corruption.

    1. Go to www.memtest.org and download their latest ISO version and burn to a CD. It is a free utility. Since your system reboots so quickly borrow a friend's PC.

    2. Place CD in drive and reboot. The test will take over.

    3. Let the test run for a minimum of 7 Passes (8 individual tests per Pass). This takes a long time but well worth it. Many people start it before going to bed and check it the next morning. It is completely safe.

    4. If you have any errors you have corrupted memory that must be replaced. Also, with errors run the test per stick of RAM (remove one and run the test; switch) to determine how many sticks are bad.

    * Get back to us with the results.
     
  3. alandre

    alandre TS Rookie Topic Starter

    thx for the help, it really took one night, but we found the "guilty"
    it seems that one of my rams were not working properly, since i have a laptop, i have to give it for repair, still it's nice to know what the problem is and it's going to be solved,

    thx again for the help, i'm a happy person now :D
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Good, glad to hear it. Memtest is a great little tool. Perhaps in the future you can learn how to replace RAM. It isn't difficult at all, you can buy it for a great price in such places as Newegg.com, and it won't cost your tech repair costs. Good luck. :)
     
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