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Razer will honor erroneous 90 percent off coupon code

By Shawn Knight
Apr 19, 2013
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  1. Razer co-founder and CEO Min-Liang Tan recently announced plans to honor an unauthorized 90 percent off coupon code that went viral a few days ago. He noted that Razer had the option of legally cancelling the orders but they decided...

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  2. cliffordcooley

    cliffordcooley TS Guardian Fighter Posts: 8,548   +2,894

    I for one would feel guilty for taking advantage of such a huge accident. While I might still expect a discount, I would not find minimizing the discount dishonorable.
     
  3. Burty117

    Burty117 TechSpot Chancellor Posts: 2,917   +683

    Wow, now that, that's doing the right thing, way to go razer.
    It is about time I got a new mouse actually :)
     
    havok585 likes this.
  4. WaveZero

    WaveZero TS Enthusiast Posts: 41

    Now that's how you treat your customers! Props to Razer...
     
    havok585 likes this.
  5. amstech

    amstech TechSpot Enthusiast Posts: 1,455   +606

    Razer is a growing company with great devices. My Deathadder and Blackwidow Ultimate are going on year 3 and I have never had a single problem. Although, I take very good care of my hardware.
     
  6. TekGun

    TekGun TS Booster Posts: 156   +17

    Well played...
     
  7. slh28

    slh28 TechSpot Paladin Posts: 1,706   +170

    By the time I found out everything was out of stock anyway... But well done to Razer on doing the right thing, offering the 90% off one of each product was a great solution.
     
  8. Vrmithrax

    Vrmithrax TechSpot Paladin Posts: 1,290   +239

    Wonder if anyone got 90% off a Razer Edge or Blade? Ouch!
     
  9. How do some of you feel they did the right thing and honor it? If I went ahead and offered YOUR house, your service, your anything for 90% off and people ordered it, would it be the right thing for you to do to honor it? No way, it was a third partys fault. I wouldn't have.
     
  10. NimbusTLD

    NimbusTLD TS Enthusiast Posts: 41   +17

    The Edge and Blade are not available on the UK Razer Store. So no :)
     
  11. Rasta211

    Rasta211 TS Booster Posts: 209   +30

    What they should have done was add more fine print. "90% off on selected items, like a mousepad".
     
    Mbloof likes this.
  12. I think I know from which company will I buy my first gaming mouse, even without the discount :)
     
  13. Timonius

    Timonius TS Evangelist Posts: 640   +56

    I had a bad customer experience with Razer a couple of years ago. I still won't touch any of their stuff no matter how good the product or how good they try to spin their customer relations today. Bottom line is I don't NEED their products even if I wanted them.
     
  14. You will never find a company where there has not been at least one bad customer experience, if that's your criteria for a good company (completely unrealistic BTW). A good company will try to reduce these experiences, as Razer is trying to do.
     

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