TechSpot

Re: Sirefef -- please help!

By eggy1182
Oct 9, 2012
  1. So a couple of months ago my laptop became infected w/ a sirefef trojan (not really sure which one). I've been using bitdefender for years and have never had a problem like this, but bitdefender can't seem to clean this awful trojan. I initially tried doing some research and have had no luck following "how to" guides I've come across online. Anyway, my laptop got to the point where it was unbearable to use, so I haven't even attempted to use it for the past month or so. It's less than a year old, has Windows 7 w/ 64 bit OS. Luckily I have my trusty macbook as a back-up. I'm determined to get this resolved, even if that means junking the HD and putting in a new one, but I decided to start doing more research again today and came across one of your posts where you helped someone w/ a similar problem. If you could get back to me whenever you get a chance, I'd GREATLY appreciate it! Look forward to hearing from you! Thanks!
     
  2. eggy1182

    eggy1182 TS Rookie Topic Starter

    Here are the logs from the initial scans recommended in the "5-step virus/malware removal."

    DDS.txt:
    DDS (Ver_2011-08-26.01) - NTFSAMD64
    Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_32
    Run by Pat at 13:10:48 on 2012-10-08
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.7931.5463 [GMT -4:00]
    .
    AV: Bitdefender Antivirus *Enabled/Updated* {50909708-FF80-02AF-F814-B28405891E92}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: Bitdefender Antispyware *Enabled/Updated* {EBF176EC-D9BA-0D21-C2A4-89F67E0E542F}
    FW: Bitdefender Firewall *Enabled* {68AB162D-B5EF-03F7-D34B-1BB1FB5A59E9}
    .
    ============== Running Processes ===============
    .
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Program Files\Bitdefender\Bitdefender 2012\vsserv.exe
    C:\Program Files (x86)\HP SimplePass 2011\TrueSuiteService.exe
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\system32\atiesrxx.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Program Files\IDT\WDM\STacSV64.exe
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\atieclxx.exe
    C:\Windows\system32\Hpservice.exe
    C:\Windows\system32\WUDFHost.exe
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k WbioSvcGroup
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files\IDT\WDM\AESTSr64.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
    C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
    C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
    C:\Program Files (x86)\PANDORA.TV\PanService\PandoraService.exe
    C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
    C:\Program Files (x86)\GFI Software\VIPRE\SBPIMSvc.exe
    C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Bitdefender\Bitdefender 2012\updatesrv.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe
    C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\Dwm.exe
    C:\Program Files\Bitdefender\Bitdefender 2012\bdagent.exe
    C:\Windows\Explorer.EXE
    C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
    C:\Windows\System32\rundll32.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
    C:\Program Files\IDT\WDM\sttray64.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
    C:\Program Files (x86)\CyberLink\Shared files\brs.exe
    C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
    C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe
    C:\Windows\system32\conhost.exe
    C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpConnectionManager.exe
    C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe
    C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
    C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe
    C:\Program Files (x86)\Internet Explorer\IELowutil.exe
    C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe
    C:\Program Files (x86)\HP SimplePass 2011\TouchControl.exe
    C:\Program Files (x86)\HP SimplePass 2011\BioMonitor.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Windows\system32\WUDFHost.exe
    C:\Program Files\Bitdefender\Bitdefender 2012\odscanui.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\SysWOW64\cmd.exe
    C:\Windows\system32\conhost.exe
    C:\Windows\SysWOW64\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = about:blank
    mStart Page = about:blank
    uInternet Settings,ProxyOverride = *.local
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    BHO: {465E08E7-F005-4389-980F-1D8764B3486C} - No File
    BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
    BHO: TrueSuite Website Log On: {8590886e-ec8c-43c1-a32c-e4c2b0b6395b} - C:\Program Files (x86)\HP SimplePass 2011\IEBHO.dll
    BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
    uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
    uRun: [MobileDocuments] C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
    mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [Easybits Recovery] C:\Program Files (x86)\EasyBits For Kids\ezRecover.exe
    mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    mRun: [HPConnectionManager] C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPCMDelayStart.exe
    mRun: [<NO NAME>]
    mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
    mRun: [BDRegion] C:\Program Files (x86)\Cyberlink\Shared files\brs.exe
    mRun: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
    mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    mRun: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
    mRun: [SBAMTray] "C:\Program Files (x86)\GFI Software\VIPRE\SBAMTray.exe"
    mPolicies-explorer: NoActiveDesktop = 1 (0x1)
    mPolicies-explorer: EnableShellExecuteHooks = 1 (0x1)
    mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
    mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    LSP: mswsock.dll
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
    TCP: DhcpNameServer = 192.168.1.1
    TCP: Interfaces\{8D1AE42D-05B1-4EE1-9767-5194792F5CA1} : DhcpNameServer = 192.168.1.1
    TCP: Interfaces\{8D1AE42D-05B1-4EE1-9767-5194792F5CA1}\2656C6B696E6E253336316 : DhcpNameServer = 192.168.2.1
    TCP: Interfaces\{8D1AE42D-05B1-4EE1-9767-5194792F5CA1}\C696E6B6379737F5355435F53333532333 : DhcpNameServer = 216.144.187.101 204.186.80.251 216.144.187.199
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    SEH: EasyBits ShellExecute Hook: {e54729e8-bb3d-4270-9d49-7389ea579090} - C:\Windows\SysWow64\EZUPBH~1.DLL
    BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO-X64: AcroIEHelperStub - No File
    BHO-X64: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    BHO-X64: {465E08E7-F005-4389-980F-1D8764B3486C} - No File
    BHO-X64: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
    BHO-X64: TrueSuite Website Log On: {8590886E-EC8C-43C1-A32C-E4C2B0B6395B} - C:\Program Files (x86)\HP SimplePass 2011\IEBHO.dll
    BHO-X64: TSBHO Class - No File
    BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    TB-X64: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
    mRun-x64: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
    mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun-x64: [Easybits Recovery] C:\Program Files (x86)\EasyBits For Kids\ezRecover.exe
    mRun-x64: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    mRun-x64: [HPConnectionManager] C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\HPCMDelayStart.exe
    mRun-x64: [(Default)]
    mRun-x64: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
    mRun-x64: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
    mRun-x64: [BDRegion] C:\Program Files (x86)\Cyberlink\Shared files\brs.exe
    mRun-x64: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
    mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    mRun-x64: [TkBellExe] "c:\program files (x86)\real\realplayer\Update\realsched.exe" -osboot
    mRun-x64: [SBAMTray] "C:\Program Files (x86)\GFI Software\VIPRE\SBAMTray.exe"
    IE-X64: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
    SEH-X64: EasyBits ShellExecute Hook: {E54729E8-BB3D-4270-9D49-7389EA579090} - C:\Windows\SysWow64\EZUPBH~1.DLL
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - C:\Users\Pat\AppData\Roaming\Mozilla\Firefox\Profiles\i2gvky7x.default\
    FF - prefs.js: browser.search.selectedEngine - Google
    FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
    FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
    FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
    FF - plugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npjp2.dll
    FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrlui.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npCouponPrinter.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npMozCouponPrinter.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\nprpplugin.dll
    FF - plugin: c:\program files (x86)\real\realplayer\Netscape6\nprpplugin.dll
    FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll
    FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
    FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprpchromebrowserrecordext.dll
    FF - plugin: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_228.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_233.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_2_202_235.dll
    FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_270.dll
    FF - plugin: C:\Windows\SysWOW64\npdeployJava1.dll
    FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
    .
    ---- FIREFOX POLICIES ----
    FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
    ============= SERVICES / DRIVERS ===============
    .
    R0 avc3;avc3;C:\Windows\system32\DRIVERS\avc3.sys --> C:\Windows\system32\DRIVERS\avc3.sys [?]
    R1 BdfNdisf;BitDefender Firewall NDIS 6 Filter Driver;C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfndisf6.sys [2011-11-14 90192]
    R1 bdfwfpf;bdfwfpf;C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys [2011-11-14 103504]
    R1 BDVEDISK;BDVEDISK;C:\Windows\system32\DRIVERS\bdvedisk.sys --> C:\Windows\system32\DRIVERS\bdvedisk.sys [?]
    R1 SbFw;SbFw;C:\Windows\system32\drivers\SbFw.sys --> C:\Windows\system32\drivers\SbFw.sys [?]
    R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
    R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-7-27 63960]
    R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2012-2-4 89600]
    R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]
    R2 AMD FUEL Service;AMD FUEL Service;C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-3-26 365568]
    R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]
    R2 FPLService;TrueSuiteService;C:\Program Files (x86)\HP SimplePass 2011\TrueSuiteService.exe [2011-8-25 260424]
    R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2011-9-9 86072]
    R2 HPAuto;HP Auto;C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe [2011-2-17 682040]
    R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-10-11 346168]
    R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-9-1 227896]
    R2 hpsrv;HP Service;C:\Windows\system32\Hpservice.exe --> C:\Windows\system32\Hpservice.exe [?]
    R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2011-7-11 26680]
    R2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [2011-8-17 2375168]
    R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-10-7 399432]
    R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-10-7 676936]
    R2 PanService;PandoraService;C:\Program Files (x86)\PANDORA.TV\PanService\PandoraService.exe [2012-5-9 624856]
    R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-11-26 399344]
    R2 sbapifs;sbapifs;C:\Windows\system32\DRIVERS\sbapifs.sys --> C:\Windows\system32\DRIVERS\sbapifs.sys [?]
    R2 SBPIMSvc;SB Recovery Service;C:\Program Files (x86)\GFI Software\VIPRE\SBPIMSvc.exe [2012-6-22 173960]
    R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776]
    R2 UPDATESRV;BitDefender Desktop Update Service;C:\Program Files\Bitdefender\Bitdefender 2012\updatesrv.exe [2012-1-23 66096]
    R3 amdiox64;AMD IO Driver;C:\Windows\system32\DRIVERS\amdiox64.sys --> C:\Windows\system32\DRIVERS\amdiox64.sys [?]
    R3 amdkmdag;amdkmdag;C:\Windows\system32\DRIVERS\atikmdag.sys --> C:\Windows\system32\DRIVERS\atikmdag.sys [?]
    R3 amdkmdap;amdkmdap;C:\Windows\system32\DRIVERS\atikmpag.sys --> C:\Windows\system32\DRIVERS\atikmpag.sys [?]
    R3 avchv;avchv Function Driver;C:\Windows\system32\DRIVERS\avchv.sys --> C:\Windows\system32\DRIVERS\avchv.sys [?]
    R3 avckf;avckf;C:\Windows\system32\DRIVERS\avckf.sys --> C:\Windows\system32\DRIVERS\avckf.sys [?]
    R3 clwvd;CyberLink WebCam Virtual Driver;C:\Windows\system32\DRIVERS\clwvd.sys --> C:\Windows\system32\DRIVERS\clwvd.sys [?]
    R3 hpCMSrv;HP Connection Manager 4 Service;C:\Program Files (x86)\Hewlett-Packard\HP Connection Manager\hpCMSrv.exe [2011-5-23 1098296]
    R3 MBAMProtector;MBAMProtector;\??\C:\Windows\system32\drivers\mbam.sys --> C:\Windows\system32\drivers\mbam.sys [?]
    R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\system32\DRIVERS\netr28x.sys --> C:\Windows\system32\DRIVERS\netr28x.sys [?]
    R3 RSPCIESTOR;Realtek PCIE CardReader Driver;C:\Windows\system32\DRIVERS\RtsPStor.sys --> C:\Windows\system32\DRIVERS\RtsPStor.sys [?]
    R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
    R3 SBFWIMCLMP;GFI Software Firewall NDIS IM Filter Miniport;C:\Windows\system32\DRIVERS\SBFWIM.sys --> C:\Windows\system32\DRIVERS\SBFWIM.sys [?]
    R3 Sftfs;Sftfs;C:\Windows\system32\DRIVERS\Sftfslh.sys --> C:\Windows\system32\DRIVERS\Sftfslh.sys [?]
    R3 Sftplay;Sftplay;C:\Windows\system32\DRIVERS\Sftplaylh.sys --> C:\Windows\system32\DRIVERS\Sftplaylh.sys [?]
    R3 Sftredir;Sftredir;C:\Windows\system32\DRIVERS\Sftredirlh.sys --> C:\Windows\system32\DRIVERS\Sftredirlh.sys [?]
    R3 Sftvol;Sftvol;C:\Windows\system32\DRIVERS\Sftvollh.sys --> C:\Windows\system32\DRIVERS\Sftvollh.sys [?]
    R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496]
    R3 usbfilter;AMD USB Filter Driver;C:\Windows\system32\DRIVERS\usbfilter.sys --> C:\Windows\system32\DRIVERS\usbfilter.sys [?]
    R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]
    S1 SBRE;SBRE;C:\Windows\System32\drivers\SBREDrv.sys [2012-1-25 101112]
    S2 CLKMSVC10_38F51D56;CyberLink Product - 2012/01/28 22:14:44;C:\Program Files (x86)\CyberLink\PowerDVD10\NavFilter\kmsvc.exe [2011-2-24 241648]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S2 ezSharedSvc;Easybits Services for Windows; [x]
    S2 SBAMSvc;VIPRE Internet Security;C:\Program Files (x86)\GFI Software\VIPRE\SBAMSvc.exe [2012-6-22 3289720]
    S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-4-8 250288]
    S3 bdsandbox;bdsandbox;\??\C:\Windows\system32\drivers\bdsandbox.sys --> C:\Windows\system32\drivers\bdsandbox.sys [?]
    S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
    S3 MozillaMaintenance;Mozilla Maintenance Service;C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe [2012-4-25 113120]
    S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
    S3 SafeBox;SafeBox;C:\Program Files\Bitdefender\Bitdefender Safebox\safeboxservice.exe [2011-12-21 75384]
    S3 SBFWIMCL;GFI Software Firewall NDIS IM Filter Service;C:\Windows\system32\DRIVERS\sbfwim.sys --> C:\Windows\system32\DRIVERS\sbfwim.sys [?]
    S3 sbhips;sbhips;C:\Windows\system32\drivers\sbhips.sys --> C:\Windows\system32\drivers\sbhips.sys [?]
    S3 sbwtis;sbwtis;C:\Windows\system32\DRIVERS\sbwtis.sys --> C:\Windows\system32\DRIVERS\sbwtis.sys [?]
    S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\system32\DRIVERS\VSTAZL6.SYS --> C:\Windows\system32\DRIVERS\VSTAZL6.SYS [?]
    S3 SrvHsfV92;SrvHsfV92;C:\Windows\system32\DRIVERS\VSTDPV6.SYS --> C:\Windows\system32\DRIVERS\VSTDPV6.SYS [?]
    S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\system32\DRIVERS\VSTCNXT6.SYS --> C:\Windows\system32\DRIVERS\VSTCNXT6.SYS [?]
    S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
    S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\system32\drivers\TsUsbGD.sys --> C:\Windows\system32\drivers\TsUsbGD.sys [?]
    S3 Update Server;BitDefender Update Server v2;C:\Program Files\Common Files\Bitdefender\Bitdefender Arrakis Server\bin\arrakis3.exe [2011-10-14 466736]
    S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
    S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\system32\DRIVERS\wdcsam64.sys --> C:\Windows\system32\DRIVERS\wdcsam64.sys [?]
    S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
    .
    =============== Created Last 30 ================
    .
    2012-10-07 16:24:24 711240 ----a-w- C:\Windows\isRS-000.tmp
    2012-10-07 06:30:02 -------- d-----w- C:\FRST
    .
    ==================== Find3M ====================
    .
    2012-10-06 22:29:27 696240 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
    2012-10-06 22:28:57 73136 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
    2012-09-07 21:04:46 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
    2012-07-23 23:00:31 30496 ----a-w- C:\Windows\System32\drivers\hitmanpro36.sys
    2012-07-23 20:26:53 3852 ----a-w- C:\Windows\SysWow64\tmp.reg
    2012-07-23 20:20:49 691 ----a-w- C:\Users\Pat\AppData\Roaming\GetValue.vbs
    2012-07-23 20:20:49 35 ----a-w- C:\Users\Pat\AppData\Roaming\SetValue.bat
    2009-07-14 01:41:48 2484736 --shatr- C:\Windows\System32\spool\drivers\x64\3\HPZUIWN7.DLL
    2009-07-14 01:41:05 101376 --shatr- C:\Windows\System32\spool\prtprocs\x64\HPZPPWN7.DLL
    .
    ============= FINISH: 13:11:56.57 ===============
     
  3. eggy1182

    eggy1182 TS Rookie Topic Starter

    Attach.txt:

    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-08-26.01)
    .
    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume1
    Install Date: 9/30/2011 17:14:10
    System Uptime: 10/7/2012 12:28:33 (25 hours ago)
    .
    Motherboard: Hewlett-Packard | | 164C
    Processor: AMD Phenom(tm) II P960 Quad-Core Processor | Socket S1G4 | 1800/200mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 582 GiB total, 519.394 GiB free.
    D: is FIXED (NTFS) - 14 GiB total, 1.551 GiB free.
    E: is CDROM ()
    F: is CDROM (CDFS)
    G: is FIXED (FAT32) - 0 GiB total, 0.087 GiB free.
    H: is Removable
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
    Description: A2 Direct Disk Access Support Driver
    Device ID: ROOT\LEGACY_A2DDA\0000
    Manufacturer:
    Name: A2 Direct Disk Access Support Driver
    PNP Device ID: ROOT\LEGACY_A2DDA\0000
    Service: A2DDA
    .
    ==== System Restore Points ===================
    .
    RP136: 8/3/2012 21:59:13 - Scheduled Checkpoint
    RP137: 10/6/2012 16:57:31 - HPSF Restore Point
    .
    ==== Installed Programs ======================
    .
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader X (10.1.4) MUI
    Agatha Christie - Peril at End House
    Apple Application Support
    Apple Software Update
    Applian FLV and Media Player 3.1.1.12
    Bejeweled 2 Deluxe
    Bejeweled 3
    Blackhawk Striker 2
    Blasterball 3
    Blio
    Bounce Symphony
    Build-a-lot 2
    Cake Mania
    Catalyst Control Center
    Catalyst Control Center - Branding
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    Chuzzle Deluxe
    Coupon Printer for Windows
    CyberLink PowerDVD
    CyberLink YouCam
    D3DX10
    Diner Dash 2 Restaurant Rescue
    Dora's World Adventure
    Easy Media Player 1.1.12
    Energy Star Digital Logo
    ESET Online Scanner v3
    ESU for Microsoft Windows 7
    Evernote v. 4.2.2
    Farm Frenzy
    FATE - The Traitor Soul
    Hewlett-Packard ACLM.NET v1.1.2.0
    HP Connection Manager
    HP Customer Experience Enhancements
    HP Documentation
    HP DVB-T TV Tuner 8.0.64.43
    HP Games
    HP MovieStore
    HP On Screen Display
    HP Power Manager
    HP Quick Launch
    HP Setup
    HP Setup Manager
    HP SimplePass 2011
    HP Software Framework
    IDT Audio
    Java Auto Updater
    Java(TM) 6 Update 32
    Junk Mail filter update
    Mah Jong Medley
    Malwarebytes Anti-Malware version 1.65.0.1400
    Mesh Runtime
    Microsoft Office 2010
    Microsoft Office Click-to-Run 2010
    Microsoft Office Home and Student 2010 - English
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft WSE 3.0 Runtime
    Mozilla Firefox 14.0.1 (x86 en-US)
    Mozilla Maintenance Service
    MSVCRT
    MSVCRT_amd64
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    Namco All-Stars PAC-MAN
    Pandora Service
    Penguins!
    PlayReady PC Runtime x86
    Poker Superstars III
    Polar Bowler
    Polar Golfer
    QuickTime
    Ralink RT5390 802.11b/g/n WiFi Adapter
    RealNetworks - Microsoft Visual C++ 2008 Runtime
    RealPlayer
    Realtek Ethernet Controller Driver
    Realtek PCIE Card Reader
    RealUpgrade 1.1
    Recovery Manager
    RoxioNow Player
    Safari
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Skype├┤ 5.5
    Slingo Supreme
    The KMPlayer (remove only)
    Uniblue RegistryBooster
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update Installer for WildTangent Games App
    VideoLAN VLC media player 0.8.6f
    VIPRE Internet Security
    Virtual Villagers 4 - The Tree of Life
    Wheel of Fortune 2
    WildTangent Games App (HP Games)
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Installer
    Windows Live Mail
    Windows Live Mesh
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Messenger
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    Zuma Deluxe
    .
    ==== Event Viewer Messages From Past Week ========
    .
    10/7/2012 14:14:34, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Microsoft Software Shadow Copy Provider service to connect.
    10/7/2012 14:14:34, Error: Service Control Manager [7000] - The Microsoft Software Shadow Copy Provider service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    10/7/2012 14:14:34, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service swprv with arguments "" in order to run the server: {65EE1DBA-8FF4-4A58-AC1C-3470EE2F376A}
    10/7/2012 14:12:43, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Volume Shadow Copy service to connect.
    10/7/2012 14:12:43, Error: Service Control Manager [7000] - The Volume Shadow Copy service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    10/7/2012 14:12:43, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service VSS with arguments "" in order to run the server: {E579AB5F-1CC4-44B4-BED9-DE0991FF0623}
    10/7/2012 13:06:52, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.
    10/7/2012 12:31:28, Error: Service Control Manager [7023] - The Function Discovery Resource Publication service terminated with the following error: %%-2147024891
    10/7/2012 12:31:28, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: %%-2147024891
    10/7/2012 12:31:18, Error: Service Control Manager [7000] - The sbwtis service failed to start due to the following error: There are no more endpoints available from the endpoint mapper.
    10/7/2012 12:30:12, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: trufos
    10/7/2012 12:29:15, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.
    10/7/2012 12:29:15, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.
    10/7/2012 12:29:14, Error: Service Control Manager [7000] - The Easybits Services for Windows service failed to start due to the following error: The system cannot find the path specified.
    10/7/2012 12:29:13, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.
    10/6/2012 22:16:44, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the VSSERV service.
    10/6/2012 22:10:35, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
    10/6/2012 20:17:24, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Adobe Flash Player Update Service service to connect.
    10/6/2012 20:17:24, Error: Service Control Manager [7000] - The Adobe Flash Player Update Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    10/6/2012 16:29:05, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the HP Support Assistant Service service to connect.
    10/6/2012 16:29:05, Error: Service Control Manager [7000] - The HP Support Assistant Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    .
    ==== End Of File ===========================
     
  4. eggy1182

    eggy1182 TS Rookie Topic Starter

    GMER log appears empty & Malwarebytes found no issues.
     
  5. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Hello, and welcome to TechSpot.


    [​IMG] Please see here for the board rules and other FAQ.

    Please feel free to introduce yourself, after you follow the steps below to get started.

    Information
    • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
    • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
    • If you have already asked for help somewhere, please post the link to the topic you were helped.
    • We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
    • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

    Please download and run TDSSKiller to your desktop as outlined below:

    Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.

    For Windows XP, double-click to start.
    For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

    [​IMG]

    -------------------------

    Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.

    [​IMG]

    ------------------------

    Click the Start Scan button.

    [​IMG]

    -----------------------

    If a suspicious object is detected, the default action will be Skip, click on Continue
    If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
    Skip and click on Continue


    [​IMG]

    ----------------------

    If malicious objects are found, they will show in the Scan results and offer three (3) options.

    Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.


    [​IMG]


    --------------------

    A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.
    Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

    -------------------

    Here's a summary of what to do if you would like to print it out:

    If a suspicious object is detected, the default action will be Skip, click on Continue
    If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
    Skip and click on Continue

    If malicious objects are found, they will show in the Scan results and offer three (3) options.

    Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.


    ComboFix scan

    Please download ComboFix[​IMG] by sUBs
    From BleepingComputer.com

    Please save the file to your Desktop.

    Important information about ComboFix


    After the download:
    • Close any open browsers.
    • Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
    • If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.
    Running ComboFix:
    • Double click on ComboFix.exe & follow the prompts.
    • When ComboFix finishes, it will produce a report for you.
    • Please post the report, which will launch or be found at "C:\Combo-Fix.txt" in your next reply.
    Troubleshooting ComboFix

    Safe Mode:

    If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

    (To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
    logo appears. A list of options will appear, select "Safe Mode.")

    Re-downloading:

    If this doesn't work either, try the same method (above method), but try to download it again, except name
    ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

    Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.

    NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.
     
  6. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Hello, are you still with us? Please update us with the state of your situation, so we know how to continue from here.

    We'd still like to help. Topic marked inactive, until your return.
     

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