Request look at logs

By joshprelude
Feb 23, 2009
  1. Hi i found your "UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions" instruction and followed all of the 8 steps. Attached are my 3 logs you requested. can you please take a look

  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Please startup HijackThis scan only
    Place a tick next to all of the following entries
    Close all Internet browsers (like Internet Explorer)
    And then select FIX to all of them
    I noticed that you are use Symantec (ie Norton)
    Norton is one of the highest system resourced and lowest Virus detection Antiviruses around (that's not good :( )

    I would strongly recommend that you uninstall Symantec (Norton) Antivirus
    And then run the Norton Removal tool


    And then install (the much better ;) ) Avira free AntiVirus

    Then start up Malwarebytes again; Update it; then run another full scan (remove all found Malwares)
    You need to run this multiple times, until all hidden Malwares are uncovered and removed

    Please then save a new Malwarebytes log to be attached
    Then Restart
    Then run HijackThis scan and log, and attach the new log to a new reply

    2 logs pending ;)
  3. joshprelude

    joshprelude TS Rookie Topic Starter

    Thanks for the help! Whatever we did got rid of it. I think it was the files you had me fix through HijackThis but I also dowloaded the Avira and did a scan with that and it found and removed some stuff also. Thanks again,
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Thanks for the update :grinthumb

    Clear & Reset System Restore's Cache

    Go to Start >> Run - type or copy/paste control sysdm.cpl,,4 and then press Enter
    * Tick on the checkbox - Turn off System Restore on all drives
    * Click Apply
    Turn it back 'On' by unticking the same checkbox & click Apply, and then OK
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