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Res://c:\windows\system32\shdoclc.dll/navcancl.htm

By Cyberwolf000
Aug 29, 2009
  1. I am getting the above message when surfing the web. Here is my log file from HijackThis. Can someone help me alleviate this issue. I have read up and was informed to post my log file here where someone might point me in the right direction of which ones to fix.

    TIA

    Cyberwolf000

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:11:03 PM, on 8/29/2009
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18294)
    Boot mode: Normal

    Running processes:
    c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Windows\system32\auqbhq\atisvc_qevvs.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\HP\QuickPlay\QPService.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
    C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
    C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Windows\system32\wuauclt.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\System32\wsqmcons.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
     
  2. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    Hello Cyberwolf.
    The issue you are reporting may be malware related, as you seem to suspect (judging by the HJT log you included).
    For Malware help at TechSpot please navigate to this Malware subforum... http://www.techspot.com/vb/menu28.html
    Please read the three stickies by Julio, found at the top...
    Then, please follow carefully the eight steps found here... http://www.techspot.com/vb/topic58138.html
    Before attaching your new logs to a new thread in that subforum.
    Good Luck.
     
  3. Cyberwolf000

    Cyberwolf000 TS Rookie Topic Starter

    OK,

    I followed the 8 steps and here are the 3 files attached. When I was running HJT, I got a message stating there was a denied write access to the Hosts file in c:\windows\System32\Drivers\etc. Not sure what caused this.
     
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