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Runtime error: Floating point support not loaded

Discussion in 'Software Apps' started by sirishy2k, Feb 10, 2010.

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  1. sirishy2k Newcomer, in training

    how can i find the event id?
    and minidump would be helpful i think but those are not getting generated i tried everything . . .
  2. Archean TechSpot Paladin

    Yes i have gone through your other thread about it. Here is an illustration for you to find the Event ID and other details. Look at the bottom pane of event viewer window; it contains various details including Event ID, Time, Source etc. and in the window above that pane; there is a details tab as well. Lastly, I've edited my previous post and added a little paragraph at the end; please re-read it.

    Attached Files:

  3. sirishy2k Newcomer, in training

    HERE ARE THE LOGS:-
    UNKNOW OBJECTS:-

    C:\Users\sirish\AppData\Local\Temp\021310152847\ [1]
    => C:\Users\sirish\AppData\Local\Temp\021310152847\V90Check.dll

    C:\Users\sirish\AppData\Local\Temp\NERO1003370\ [1]
    => C:\Users\sirish\AppData\Local\Temp\NERO1003370\Toolbar.exe

    C:\Users\sirish\AppData\Local\Temp\{AC76BA86-1033-F400-7760-000000000003}\ [1]
    => C:\Users\sirish\AppData\Local\Temp\{AC76BA86-1033-F400-7760-000000000003}\RunTime.msi

    UNTRUSTED OBJECTS:-


    C:\Users\sirish\AppData\Local\Temp\NERO1003370\ [1]
    => C:\Users\sirish\AppData\Local\Temp\NERO1003370\Toolbar.exe

    pOSSIBLE INCONMPATIABLE SOFTWARES:-

    => Avira AntiVir Personal - Free Antivirus => Malwarebytes' Anti-Malware
    => SUPERAntiSpyware Free Edition

    Running processes

    => Filename C:\Program Files\Avira\AntiVir Desktop\avguard.exe" - AntiVir Desktop
    => Filename C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min /nosplash /setupstart - AntiVir Desktop
    => Filename C:\Program Files\Avira\AntiVir Desktop\sched.exe" - AntiVir Desktop
    => Filename C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe" - SUPERAntiSpyware
    => Filename C:\Program Files\Windows Defender\MSASCui.exe" -hide - Windows Defender

    Drivers started in ...

    avgnt.exe [11]
    => Filename C:\Program Files\Avira\AntiVir Desktop\cclib.dll - AntiVir Desktop
    => Filename C:\Program Files\Avira\AntiVir Desktop\ccgen.dll - AntiVir Desktop
    => Filename C:\Program Files\Avira\AntiVir Desktop\ccgenrc.dll - AntiVir Desktop
    => Filename C:\Program Files\Avira\AntiVir Desktop\ccguard.dll - AntiVir Desktop
    => Filename C:\Program Files\Avira\AntiVir Desktop\ccgrdrc.dll - AntiVir Desktop
    => Filename C:\Program Files\Avira\AntiVir Desktop\avipc.dll - AntiVir Workstation
    => Filename C:\Program Files\Avira\AntiVir Desktop\ccupdate.dll - AntiVir Desktop
    => Filename C:\Program Files\Avira\AntiVir Desktop\ccupdrc.dll - AntiVir Desktop
    => Filename C:\Program Files\Avira\AntiVir Desktop\cclic.dll - AntiVir Desktop
    => Filename C:\Program Files\Avira\AntiVir Desktop\cclicrc.dll - AntiVir Desktop
    => Filename C:\Program Files\Avira\AntiVir Desktop\ccmsg.dll - AntiVir Desktop

    firefox.exe [1]
    => Filename C:\Program Files\Windows Defender\MpOAV.dll - Windows Defender

    SUPERAntiSpyware.exe [3]
    => Filename C:\Program Files\SUPERAntiSpyware\deupx.dll - deupx DLL
    => Filename C:\Users\sirish\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\UIREPAIR.DLL -
    => Filename C:\Users\sirish\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\SD10005.dll -

    MSASCui.exe [3]
    => Filename C:\Program Files\Windows Defender\MpClient.dll - Windows Defender
    => Filename C:\Program Files\Windows Defender\MsMpRes.dll - Windows Defender
    => Filename C:\Program Files\Windows Defender\MpRtMon.dll - Windows Defender

    utorrent.exe [1]
    => Filename C:\Windows\System32\FirewallAPI.dll - Microsoft� Windows� Operating System

    explorer.exe [4]
    => Filename C:\Windows\System32\FirewallAPI.dll - Microsoft� Windows� Operating System
    => Filename C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll - Malwarebytes' Anti-Malware
    => Filename C:\Program Files\SUPERAntiSpyware\SASCTXMN.DLL - SUPERAntiSpyware Context Menu Extension
    => Filename C:\Program Files\Avira\AntiVir Desktop\shlext.dll - AntiVir Desktop


    Runned services

    => Filename C:\Program Files\Avira\AntiVir Desktop\sched.exe - AntiVir Desktop
    => Filename C:\Program Files\Avira\AntiVir Desktop\avguard.exe - AntiVir Desktop

    Running drivers

    => Filename C:\Program Files\Avira\AntiVir Desktop\avgio.sys - AntiVir
    => Filename C:\Windows\System32\drivers\avgntflt.sys - AntiVir Workstation
    => Filename C:\Windows\System32\drivers\avipbb.sys -
    => Filename C:\Windows\System32\drivers\GenericMount.sys - Symantec Generic Mount Driver Development Edition
    => Filename C:\Program Files\SUPERAntiSpyware\sasdifsv.sys - SUPERAntiSpyware
    => Filename C:\Program Files\SUPERAntiSpyware\SASENUM.SYS - SUPERAntiSpyware
    => Filename C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS - SUPERAntiSpyware
    => Filename C:\Windows\System32\drivers\ssmdrv.sys -
    => Filename C:\Windows\System32\drivers\vproeventmonitor.sys - Symantec Event Monitors Driver Development Edition

    Registry

    _CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [1]
    => Filename C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe - SUPERAntiSpyware

    _LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [2]
    => Filename C:\Program Files\Windows Defender\MSASCui.exe - Windows Defender
    => Filename C:\Program Files\Avira\AntiVir Desktop\avgnt.exe - AntiVir Desktop

    _LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce [1]
    => Filename C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe - Malwarebytes' Anti-Malware


    POSSIBLE INFECTED OBJECTS:-


    C:\Users\sirish\AppData\Local\Temp\NERO1003370\ [1]
    => C:\Users\sirish\AppData\Local\Temp\NERO1003370\Toolbar.exe
  4. sirishy2k Newcomer, in training

    Here is my GSI file to be submitted to the site. . .
    buddy this site is gr8 is der any site like this to check the hardware problems also??
    So far der were no probs with software thing i think we should check the hardware..

    Attached Files:

  5. sirishy2k Newcomer, in training

    i was not able to find about that floating point error but i got the details related to keil u4

    here it is:
    Faulting application Uv4.exe, version 4.0.1.0, time stamp 0x4ae18d3a, faulting module Uv4.exe, version 4.0.1.0, time stamp 0x4ae18d3a, exception code 0xc0000005, fault offset 0x003998cd, process id 0x1310, application start time 0x01caacb07b542e52.
  6. Archean TechSpot Paladin

    Try turning DEP off, here is the method to do that:

    1. Open a Command Prompt with "Run as Administrator" by right clicking on it in Start/Programs/Accessoriess
    2. Enter this Command: bcdedit.exe /set {current} nx AlwaysOff
    3. It will give you message about success
    4. close command prompt and restart to make it take effect

    Then try to run a software which is giving you this error and tell me what happens
  7. Archean TechSpot Paladin

    Also in your GetSystemInfo logs; the kasperkey parser found these; I'll advise to erase them.

    Scanned folders

    C:\Users\sirish\AppData\Local\Temp\021310152847\ [1]
    => C:\Users\sirish\AppData\Local\Temp\021310152847\V90Check.dll

    C:\Users\sirish\AppData\Local\Temp\NERO1003370\ [1]
    => C:\Users\sirish\AppData\Local\Temp\NERO1003370\Toolbar.exe

    C:\Users\sirish\AppData\Local\Temp\{AC76BA86-1033-F400-7760-000000000003}\ [1]
    => C:\Users\sirish\AppData\Local\Temp\{AC76BA86-1033-F400-7760-000000000003}\RunTime.msi
  8. sirishy2k Newcomer, in training

    Buddy turning off the DEP did not work what next?
  9. Archean TechSpot Paladin

    Turn the DEP on again; by going through the instructions in reverse. Also do you remember what if any changes you may have done, after which you started getting this error ?
  10. sirishy2k Newcomer, in training

    ok Done. .
  11. Archean TechSpot Paladin

    I need you to answer my Question from last post asap.
  12. jobeard TechSpot Ambassador

    1) run the disk cleanup to empty the TEMP areas
    from an Admin Login

    run->cleanmgr
    wait for it to complete
    click OK to prompt and OK to are you sure?

    Also run from the user = sirish
  13. sirishy2k Newcomer, in training

    i removed these things . . .
    and executed the commands - cleanmgr,user=sirish

    guys still my applications are crashing , i am getting the same error now even firefox is crashing.
  14. Archean TechSpot Paladin

    do you remember what if any changes you may have done, after which you started getting this error ?
  15. sirishy2k Newcomer, in training

    hmm , everytime i formatted my computer it use to freeze[eventhough my RAM is 3GB] for sometime like when i using browser, playing a song in media player and when a install any application it works prefectly for some week or something and then this problem starts , its not application specific it happens with almost everything , i even tried installing different applications other than previous ones when i freshly installed windows.
    and everytime a common application i used to install was norton ghost ,it used to crash with that floating point error.
  16. Archean TechSpot Paladin

    As i said there is no harm in getting rid of it and see how things go from there.
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