S.M.A.R.T. virus and Google redirect issues

Inactive
By tony56
Jun 18, 2012
  1. My computer got infected with the smart check virus last night, but I was able to get rid of it. However, shortly afterwards, I ended up getting that issue with search engine redirects again. Posted below are the logs:

    Malwarebytes Anti-Malware 1.61.0.1400
    www.malwarebytes.org
    Database version: v2012.06.17.07
    Windows XP Service Pack 3 x86 NTFS
    Internet Explorer 8.0.6001.18702
    Tony Long :: D9H1NG81 [administrator]
    18/06/2012 12:46:35 PM
    mbam-log-2012-06-18 (12-46-35).txt
    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 283980
    Time elapsed: 34 minute(s), 25 second(s)
    Memory Processes Detected: 0
    (No malicious items detected)
    Memory Modules Detected: 0
    (No malicious items detected)
    Registry Keys Detected: 0
    (No malicious items detected)
    Registry Values Detected: 0
    (No malicious items detected)
    Registry Data Items Detected: 0
    (No malicious items detected)
    Folders Detected: 0
    (No malicious items detected)
    Files Detected: 5
    C:\Documents and Settings\Tony Long\Local Settings\temp\iawbluwaump.exe (Rootkit.0Access) -> Quarantined and deleted successfully.
    C:\Documents and Settings\Tony Long\Local Settings\temp\hadkakbknlpzsaiuv.exe (Rootkit.0Access) -> Quarantined and deleted successfully.
    C:\Documents and Settings\Tony Long\Local Settings\temp\purzidphwppqlaviqmd.exe (Rootkit.0Access) -> Quarantined and deleted successfully.
    C:\Documents and Settings\Tony Long\Local Settings\temp\bejwbkqnzillsoeewxtgdspx.exe (Rootkit.0Access) -> Quarantined and deleted successfully.
    C:\Documents and Settings\Tony Long\sname (Spyware.Agent) -> Quarantined and deleted successfully.
    (end)
    The GMER log was blank, and I can't get the two logs for dds since it keeps freezing on me.
  2. Broni

    Broni Malware Annihilator Posts: 46,339   +252

    Welcome aboard [​IMG]

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    ===================================================

    Let's try to boot your computer using the Ultimate Boot CD for Windows (UBCD4win).

    Please print this guide for future reference!

    You will need a blank CD, a clean computer and a flash drive.

    Please follow the steps below and let me know if you were successful. If you were unable to create the UBCD4win, please tell me what error messages you got and/or what steps you got hung up on.

    :step1:

    1. Download and Run Ultimate Boot CD for Windows
    • Save it to your Desktop.
    • Double-Click on the UBCD4Win.EXE that you just downloaded to your desktop.
    • Follow all of the instructions/prompts that come up.
      NOTES:
      • Do not install to a folder with spaces in it's name.
      • Your Anti-Virus may report viruses or trojans when you extract UBCD4Win, these are "False-Positives." Read HERE for information regarding the files that normally trigger AV software.
    2. Insert your XP CD with SP1/SP2/SP3 into a CD Rom drive
    • Double-Click on UBCD4WinBuilder.exe located in your C:\ubcd4win folder.
    • Click "I agree" to the Builders License.
    • Click NO to Search for Windows Installation Files
    • Make the following selections from the Main Screen that pops up:
      • Builder
        • Source:(path to Windows installation files)
          • Enter the path to the drive where your XP CD is located.
          • You can click on the "..." button on the right to navigate to the path as well.
        • Custom: (include files and folders from this directory)
          • No information is necessary, leave blank.
        • Output: (C:\ubcd4win\BartPE)
          • Keep the default BartPE
      • Media output
        • Choose Create ISO image
        • Do not choose Burn to CD/DVD


        Please note: If your XP install disc is SP1 then please .....
        1. Disable- DComLaunch Service
        2. Enable- LargeIDE Fix

          This can be done by pressing the "Plugin" button and checking or unchecking the appropriate selections

        Also note: If you have a Dell XP install disc you will need to follow the instructions here
        http://www.ubcd4win.com/faq.htm#dell

      3. Click on the "Build" button
      • You will see the Windows EULA message. Click on I Agree
      • You will now see the Build Screen. Let it run it's course
      • When the Build is finished you can click close, then exit


      4. Burn your ISO file to CD
      • Please see HERE on how to burn an ISO to CD.

    ==========

    :step2:

    Next, from your clean computer:

    Download Farbar Recovery Scan Tool
    and save it to your flash drive.

    Now plug your flashdrive back into your sick computer and follow the next instructions:

    ==========

    :step3:

    1. Restart Your sick Computer Using the UBCD4Win Disc That You Have Created
    • Insert the UBCD4Win disc in to one of your CD/DVD drives.
    • Restart your computer.
      • The computer should choose to boot from the UBCD4Win CD automatically. If it doesn't and you are asked if you want to boot from CD, then choose that option.
    • In the window that pops up select Launch The Ultimate Boot CD For Windows and press Enter.
      • It may take a little longer for the Desktop to appear than it does when you start your computer normally. Just let the process run itself until the desktop appears.
    • Once the desktop appears, you will receive a message asking: Do you want to start Network support?
      • Click on Yes if you want to use the PE environment to get online post your log and reply by way of an Ethernet connection.
    • You should now have a desktop that looks like this:
      [​IMG]

    ==========

    :step4:

    • Single click My computer from your UBCD4W desktop to navigate to the Farbar Recovery Scan Tool you saved to your flash drive.
    • Double click on it to begin running the tool.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your next reply.
  3. tony56

    tony56 Newcomer, in training Topic Starter

    I was able to download UBCD4WIN, but I'm stuck at part 2. When I select the drive the CD is located in and try building it, I get an error message saying "Source files wrong version. File version "E:\i386\ntdll.dll" is 5.1.2600.0 should be 5.1.2600.1045 or higher. You must use Windows XP Service Pack 1 or server 2003 version of windows!"
  4. Broni

    Broni Malware Annihilator Posts: 46,339   +252

    What kind of XP CD are you using?
    Does it have at least SP1 on it?
  5. tony56

    tony56 Newcomer, in training Topic Starter

    I'm not sure since the original CD was damaged a few years back (using backup copy I made). I do know that I received the original CD in 2004 when I originally got the desktop.
  6. Broni

    Broni Malware Annihilator Posts: 46,339   +252

    Ultimately you may need to get Windows XP CD (borrowed one will work) but let's see if we can use another way....

    Please download ComboFix from Here, Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    • Never rename Combofix unless instructed.
    • Close any open browsers.
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    • Double click on combofix.exe & follow the prompts.

    • NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
    Use AppRemover to uninstall it: http://www.appremover.com/
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.
    **Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.


    Make sure, you re-enable your security programs, when you're done with Combofix.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    NOTE.
    If, for some reason, Combofix refuses to run, try one of the following:

    1. Run Combofix from Safe Mode.

    2. Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
    Do NOT run it yet.
    Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
    There are 4 different versions. If one of them won't run then download and try to run the other one.
    Vista and Win7 users need to right click Rkill and choose Run as Administrator
    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    * Rkill.com
    * Rkill.scr
    * Rkill.exe
    • Double-click on the Rkill icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.
    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    If normal mode still doesn't work, run BOTH tools from safe mode.

    In case #2, please post BOTH logs, rKill and Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  7. tony56

    tony56 Newcomer, in training Topic Starter

    My computer freezes up completely during the auto scan.
  8. Broni

    Broni Malware Annihilator Posts: 46,339   +252

    Try safe mode.

    If same issue you'll have to obtain Windows XP CD.
  9. tony56

    tony56 Newcomer, in training Topic Starter

    About to try safe mode. Can you think of any other methods that might work? I won't be able to easily obtain a windows XP CD, so I might have to reformat my computer at that point.
  10. Broni

    Broni Malware Annihilator Posts: 46,339   +252

    Let me know about safe mode first.
  11. tony56

    tony56 Newcomer, in training Topic Starter

    It didnt work. However, a friend of mine was looking at this thread just now and told me that he's going to lend me his windows XP sp2 CD now. I should have an update within the next hour.
     
  12. Broni

    Broni Malware Annihilator Posts: 46,339   +252

    Perfect!
  13. tony56

    tony56 Newcomer, in training Topic Starter

    Spoke too soon :( His CD doesn't work.
  14. Broni

    Broni Malware Annihilator Posts: 46,339   +252

    Let's see, if we can look at your computer booting from another external source.

    Please download OTLPE (filesize 120,9 MB)

    • When downloaded double click on OTLPENet.exe and make sure there is a blank CD in your CD drive. This will automatically create a bootable CD.
    • Reboot your system using the boot CD you just created.
      • Note : If you do not know how to set your computer to boot from CD follow the steps here
    • Your system should now display a REATOGO-X-PE desktop.
    • Depending on your type of internet connection, you should be able to get online as well so you can access this topic more easily.
    • Double-click on the OTLPE icon.
    • When asked Do you wish to load the remote registry, select Yes
    • When asked Do you wish to load remote user profile(s) for scanning, select Yes
    • Ensure the box Automatically Load All Remaining Users" is checked and press OK
    • OTL should now start.
    • Press Run Scan to start the scan.
    • When finished, the file will be saved in drive C:\OTL.txt
    • Copy this file to your USB drive if you do not have internet connection on this system
    • Please post the contents of the OTL.txt file in your reply.
  15. tony56

    tony56 Newcomer, in training Topic Starter

    I was able to create the boot CD, but my computer won't runthe CDs.
  16. Broni

    Broni Malware Annihilator Posts: 46,339   +252

    More details please.
    What happens?
    Step by step.
    I'm not there so I can't see.
  17. tony56

    tony56 Newcomer, in training Topic Starter

    I was able to create the CD, but when I try booting it from the CD, it still starts as XP.
  18. Broni

    Broni Malware Annihilator Posts: 46,339   +252

    Firstly see if you can boot some other working computer with it.
    If so that means the CD is fine.

    In that case you may need to check "boot order" in BIOS ((if you don't know how to do it, see HERE)
    )
  19. tony56

    tony56 Newcomer, in training Topic Starter

    Thanks for all the help, but I was able to get someone else to help solve the problem for me. Sorry for any issues that I might've caused.
  20. Broni

    Broni Malware Annihilator Posts: 46,339   +252

    Very well then.
    Thank you for letting me know :)


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