Hello everyone, my name is Sean and I have been reading several of the great posts on her that this website has assited others with in thier troubles..... Well, I am attempting to fix a really good friend of mines laptop as she is unable to do it, (and apparently so am I, though I thought I was confident enough lol) and I have come to the conclusion that I may have to just flash the drive or get a new one for her. I first started by removing AVG 2012/13 as I really dislike these and was unable to install my perfered AV, Sunbelt VIPRE....Then I installed MWAM PRO and ran the complete scan with both.... It turned up some 3,274 objects in both, mostly being adware/spyware.... But nonetheless alot of trojans. I have been getting BSOD randomly, and everytime I start the pc, I recieve the following... '' RunDLL There was a problem starting C:\Users\MYERS\AppData\Local\Google\Diagnostics\aepiwjvks.dll'' and MWAM reports '' MWAM C:\Windows\svchost.exe Trojan.Agent '' I quarntine it EVERYTIME, and it persitantly returns..... Thats what brought me here, after reading a few posts, I tried running a few things, first off, I do not have a flash drive handily available, so I cannot run FRST64, so I proceeded to the next suggestion- ComboFix. Now, everytime I attempt to run it, I BSOD.... BCCode: 1e BCP1: FFFFFFFFC0000005 BCP2: FFFFF80002CB17EF BCP3: 0000000000000000 BCP4: 000000007EFA0000 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Is the error I recieve, I have not compared it to the previous ones on www.osronline.com- sorry if we are not allowed to post links, just putting it out there to make sure it is a realiable source LOL. But I am at wits end with this computer as I have tried everything I to my knowledge..... Thank you in advance for the assistance, as I know you guys are great and really try to help an not suggest low intelligent, unnessasary remarks like most other websites...KUDOS! the specified module could not be found.