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[Solved] Search engine results are redirecting, IE/Firefox keeps crashing

Discussion in 'Virus and Malware Removal' started by satnamj, Dec 17, 2011.

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  1. Broni Malware Annihilator

    Upgrade Internet Explorer to version 8.

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. (Windows XP only) Run defrag at your convenience.

    11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
    Broni, Dec 27, 2011
    #21

  2. satnamj Newcomer, in training

    OTL LOG (for reset system restore)

    Hi Broni,

    Here is the OTL Log (further below).

    Bye the way, thank you for your time, effort and support.
    You truly are a kindly, charitable soul that helps people you have never met.
    I will definitely make a paypal contribution to you.


    Question 1
    =========
    In Post 5 , I could not get DDS to run.
    In post 11, I could not get ComboFix to run
    Are these significant issues, why did they not run, should I try to run them again.

    Question 2
    =========
    What was the fault/bug that was discovered on my laptop.


    Question 3
    =========
    Do you recommend installing&running SPYBOT on my computer, in addition to MalWareBytes ?

    thank you so much
    Love,Light,Peace
    Satnam



    OTL LOG
    ========
    All processes killed
    ========== OTL ==========
    Service PEVSystemStart stopped successfully!
    Service PEVSystemStart deleted successfully!
    Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{53707962-6F74-2D53-2644-206D7942484F}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{53707962-6F74-2D53-2644-206D7942484F}\ not found.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 32768 bytes

    User: All Users

    User: NetworkService
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: LocalService
    ->Temp folder emptied: 65984 bytes
    ->Temporary Internet Files folder emptied: 32902 bytes

    User: satnam
    ->Temp folder emptied: 210753766 bytes
    ->Temporary Internet Files folder emptied: 72053816 bytes
    ->FireFox cache emptied: 355541127 bytes
    ->Flash cache emptied: 2271 bytes

    User: sunny
    ->Temp folder emptied: 4898836 bytes
    ->Temporary Internet Files folder emptied: 69732678 bytes
    ->FireFox cache emptied: 105672931 bytes
    ->Google Chrome cache emptied: 7121994 bytes
    ->Flash cache emptied: 2072 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 19569 bytes
    %systemroot%\System32 .tmp files removed: 2577 bytes
    %systemroot%\System32\dllcache .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 2819586 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 0 bytes
    %systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 33170 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 790.00 mb


    [EMPTYFLASH]

    User: Default User

    User: All Users

    User: NetworkService

    User: LocalService

    User: satnam
    ->Flash cache emptied: 0 bytes

    User: sunny
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.31.0 log created on 12262011_231724

    Files\Folders moved on Reboot...
    File\Folder C:\WINDOWS\temp\_avast_\Webshlock.txt not found!

    Registry entries deleted on Reboot...
    satnamj, Dec 30, 2011
    #22

  3. Broni Malware Annihilator

    Are you still having any issues?
    Broni, Dec 30, 2011
    #23

  4. satnamj Newcomer, in training

    response to Broni question

    Broni,

    Heh Buddy, Computer is running FINE.

    I was just interested in the answers to my question in previous post.

    cheers
    satnam
    satnamj, Dec 30, 2011
    #24

  5. Broni Malware Annihilator

    1. OTL is an equivalent to DDS so no worries there.
    I've seen some computers (with nothing wrong about them) refusing to run Combofix.
    I have no explanation as to why.
    Probably combination of some installed/running programs.

    2.
    That was the only serious issue I've noticed.

    3. No. Spybot is a tool of the past.
    If you want something secondary to MBAM:
    - SUPERAntiSpyware Free Edition: http://www.superantispyware.com/download.html

    [IMG]

    Good luck and stay safe :)
    Broni, Dec 30, 2011
    #25
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