ESET log C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\BASH\Clone\BHCE61A.tmp a variant of Win32/Kryptik.YWB trojan unable to clean C:\ProgramData\{ACFC9F59-F1AE-43D2-8CFE-E2F1E0F82ABA}\SavevidSetupV2.res a variant of Win32/Toolbar.SearchSuite application deleted - quarantined C:\Qoobox\Quarantine\C\ProgramData\LXpoCQenoqUKAH.exe.vir a variant of Win32/Kryptik.ZAX trojan cleaned by deleting - quarantined C:\Users\All Users\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\BASH\Clone\BHCE61A.tmp a variant of Win32/Kryptik.YWB trojan cleaned by deleting (after the next restart) - quarantined C:\Users\Owner\Documents\Downloads\Programs\randoms\Hotspot Shield 1.07.exe a variant of Win32/HotSpotShield application deleted - quarantined C:\Users\Owner\Documents\Downloads\Programs\randoms\MsgPlusLive-482.exe a variant of Win32/Adware.CiDHelp application cleaned by deleting - quarantined C:\Users\Owner\Documents\Downloads\Programs\randoms\Setup_FreeConverter.exe Win32/Adware.Toolbar.Dealio application deleted - quarantined
Uninstall Java(TM) 6 Update 7 . Update Adobe Flash Player Download the Latest Adobe Flash for Firefox and IE Without Any Extras: http://www.404techsupport.com/2010/...-flash-for-firefox-and-ie-without-any-extras/ ============================================================= Your computer is clean 1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script: Run OTL Under the Custom Scans/Fixes box at the bottom, paste in the following: Code: :OTL :Commands [purity] [emptytemp] [EMPTYFLASH] [emptyjava] [CLEARALLRESTOREPOINTS] [Reboot] Then click the Run Fix button at the top Let the program run unhindered, reboot the PC when it is done Post resulting log. 2. Now, we'll remove all tools, we used during our cleaning process Clean up with OTL: Double-click OTL.exe to start the program. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CLEANUP button Say Yes to the prompt and then allow the program to reboot your computer. If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now. 3. Make sure, Windows Updates are current. 4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately! 5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites. 6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer. 7. Run Temporary File Cleaner (TFC) weekly. 8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly. 9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker. The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases. 10. (Windows XP only) Run defrag at your convenience. 11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page. 12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html 13. Please, let me know, how your computer is doing.
OTL log All processes killed ========== OTL ========== ========== COMMANDS ========== [EMPTYTEMP] User: All Users User: Default ->Temp folder emptied: 0 bytes ->Temporary Internet Files folder emptied: 0 bytes ->Flash cache emptied: 0 bytes User: Default User ->Temp folder emptied: 0 bytes ->Temporary Internet Files folder emptied: 0 bytes ->Flash cache emptied: 0 bytes User: Owner ->Temp folder emptied: 7199 bytes ->Temporary Internet Files folder emptied: 33170 bytes ->Java cache emptied: 0 bytes ->FireFox cache emptied: 102427876 bytes ->Flash cache emptied: 948 bytes User: Public ->Temp folder emptied: 0 bytes %systemdrive% .tmp files removed: 0 bytes %systemroot% .tmp files removed: 0 bytes %systemroot%\System32 .tmp files removed: 0 bytes %systemroot%\System32 (64bit) .tmp files removed: 0 bytes %systemroot%\System32\drivers .tmp files removed: 0 bytes Windows Temp folder emptied: 98262 bytes %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 0 bytes RecycleBin emptied: 0 bytes Total Files Cleaned = 98.00 mb [EMPTYFLASH] User: All Users User: Default ->Flash cache emptied: 0 bytes User: Default User ->Flash cache emptied: 0 bytes User: Owner ->Flash cache emptied: 0 bytes User: Public Total Flash Files Cleaned = 0.00 mb [EMPTYJAVA] User: All Users User: Default User: Default User User: Owner ->Java cache emptied: 0 bytes User: Public Total Java Files Cleaned = 0.00 mb Restore point Set: OTL Restore Point OTL by OldTimer - Version 3.2.31.0 log created on 01222012_204835 Files\Folders moved on Reboot... C:\Users\Owner\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully. File\Folder C:\Windows\temp\JET9127.tmp not found! Registry entries deleted on Reboot... Running the clean up now. Thank you SO much for all your help!
