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Serious virus. :( Computer freezes after a few minutes

Solved
By AnxietyProne
Dec 30, 2011
  1. Broni

    Broni Malware Annihilator Posts: 47,078   +258

    Keep going :)
     
  2. AnxietyProne

    AnxietyProne TS Rookie Topic Starter Posts: 85

    Thank you again for all of your help. It's very comforting to me to have you here through this! I don't feel so scared, or hopeless, or alone now. :)
     
  3. Broni

    Broni Malware Annihilator Posts: 47,078   +258

    I can hold your hand too :)
    I mean if you're a female....hehehe
     
  4. AnxietyProne

    AnxietyProne TS Rookie Topic Starter Posts: 85

    That's sweet of you! :) I'd like that!
    This computer issue has given me nightmares these past few nights - NO JOKE! :(
    I'm am female. My name is Rachel. :D And you are Broni, or is that just a nickname? :p
     
  5. Broni

    Broni Malware Annihilator Posts: 47,078   +258

    It's my real name :)
     
  6. AnxietyProne

    AnxietyProne TS Rookie Topic Starter Posts: 85

    It's a real pleasure to meet you, Broni! :D
    Could you tell me, please, what is the proper way to say your name? I've been pronouncing it like Bro-knee. Or is it Bron-e? Or neither of those? xD
    And a Happy New Year to you! :) <3
     
  7. Broni

    Broni Malware Annihilator Posts: 47,078   +258

    [​IMG].

    Bro-knee would be close :)
     
  8. AnxietyProne

    AnxietyProne TS Rookie Topic Starter Posts: 85

    What a unique name! I'm happy to know I wasn't doing your name an injustice by mispronouncing it completely. I can be horrible with pronunciation sometimes! @_@
    Do you have any special events you're looking forward to this New Year? :D
     
  9. Broni

    Broni Malware Annihilator Posts: 47,078   +258

    Well, finding a nice single lady would be a good start :)

    Now, seriously, looking forward to a ski trip at the beginning of February...
     
  10. AnxietyProne

    AnxietyProne TS Rookie Topic Starter Posts: 85

    You, single?! I don't believe that! Any smart lady would've snatched you up by now! :p
    Hmm.. let's see. I think I may have a cage just your size to catch you with... ;D <3

    SKI TRIP! I'm so envious! I've never been skiing, but most everyone I know who has say it's tons of fun. I actually saw snow for the first time in my life two years ago - it was as beautiful as I'd always thought it would be! I wish it would snow here, in Florida. I'd love a white Christmas!
    How difficult is it, learning to ski?
     
  11. AnxietyProne

    AnxietyProne TS Rookie Topic Starter Posts: 85

    ESET log

    The ESET scan finally finished! I believe this is what you needed me to post, Broni. :)

    C:\Users\Rachel\Downloads\Project64k_0.31.rar BAT/BadJoke.C trojan deleted - quarantined

    Now it gives me the options to uninstall the program and/or to delete the quarantined files. Do I need to do either of those, or simply close it?
     
     
  12. Broni

    Broni Malware Annihilator Posts: 47,078   +258

    You can do both.

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. (Windows XP only) Run defrag at your convenience.

    11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
     
  13. Broni

    Broni Malware Annihilator Posts: 47,078   +258

    You can do both.

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. (Windows XP only) Run defrag at your convenience.

    11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
     
  14. AnxietyProne

    AnxietyProne TS Rookie Topic Starter Posts: 85

    I'm sorry for posting these silly things, but I want to make sure I do everything correctly, as not to undo all of the work you've done to fix my computer!
    When I chose to uninstall and delete quarantined files, afterwards this popped up:

    [​IMG]

    I'm not sure which option to choose. Sorry for a silly question if it is one. xD
     
  15. Broni

    Broni Malware Annihilator Posts: 47,078   +258

    Select the second option.
     
  16. AnxietyProne

    AnxietyProne TS Rookie Topic Starter Posts: 85

    OTL FIX log

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes

    User: Default User

    User: Public
    ->Temp folder emptied: 0 bytes

    User: Rachel
    ->Temp folder emptied: 145209 bytes
    ->Temporary Internet Files folder emptied: 71598 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 65724330 bytes
    ->Flash cache emptied: 584 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 21324113 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 83.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default

    User: Default User

    User: Public

    User: Rachel
    ->Flash cache emptied: 0 bytes

    Total Flash Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.31.0 log created on 01012012_031908

    Files\Folders moved on Reboot...
    C:\Users\Rachel\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.

    Registry entries deleted on Reboot...
     
  17. AnxietyProne

    AnxietyProne TS Rookie Topic Starter Posts: 85

    Broni! You are my HERO! Thank you for everything, for being so dedicated to fixing these problems with my computer. You are a knight in shining armor; someone should give you a medal - though you've already won my heart! :3
    Thank you so much! <333

    One last thing that I hate to bother you about now, but I tried to install WOT (the addon for Firefox) and it said it was unable to connect. I've tried it three times so far. :(
     
  18. Broni

    Broni Malware Annihilator Posts: 47,078   +258

    Try again in New Year 2012.

    Way to go!! [​IMG]
    Good luck and stay safe :)

    [​IMG]
     
  19. AnxietyProne

    AnxietyProne TS Rookie Topic Starter Posts: 85

    Oh, haha. xD I see that Firefox updated now! Thank you!

    There was something else bothering me though, actually. The BadJokeC. Trojan said it was in a file, Project64.rar. That's an emulator I downloaded quite a while ago. Well, I'd like to remove the program now but I'm afraid. Is there a chance I'll be reinfected with something?

    I can't take a screen shot of it, but when I click to uninstall it a box pops up saying:

    Program Name: c:\windows\installer\325a72.msi

    Unknown Publisher

    Program Locations: Update
    1.6
    Project 64
    c:\windows\installer\325a72.msi

    Just wanted to confirm if this is safe or not to click to UNinstall.
     
  20. Broni

    Broni Malware Annihilator Posts: 47,078   +258

    You can simply delete that file:
    c:\windows\installer\325a72.msi
     


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