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Sound gone after reformat

By yjcabansag
Mar 16, 2011
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  1. after I reformatted my pc the SOUND is gone while before I reformatted my PC there is a SOUND how can I solve this problem??
     
  2. mailpup

    mailpup TS Special Forces Posts: 8,484   +233

    Did you neglect to install your chipset, LAN, sound and video drivers after the reinstallation of Windows?
     
  3. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    mailpup yes
     
  4. mailpup

    mailpup TS Special Forces Posts: 8,484   +233

    Then the solution is to install the drivers.
     
  5. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    i've installed them but why is it not working??
     
  6. mailpup

    mailpup TS Special Forces Posts: 8,484   +233

    What are your system specifications and operating system? Are there any yellow symbols next to any devices in the Device Manager?
     
  7. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    no there aren't any yellow specifications
     
  8. mailpup

    mailpup TS Special Forces Posts: 8,484   +233

    I think you mean "symbols." What about the first question?

    Also, where did you get the drivers you used?
     
  9. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    ige t the drivers i used in my computer ditributor and the system specifications is this:

    Machine name: IAN
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.100216-1441)
    Language: English (Regional Setting: English)
    System Manufacturer: Trigem Computer, Inc.
    System Model: DREAMSYS
    BIOS: BIOS Date: 06/03/03 01:57:18 Ver: 08.00.09
    Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz (2 CPUs)
    Memory: 1022MB RAM
    Page File: 574MB used, 1118MB available
    Windows Dir: C:\WINDOWS
     
  10. mailpup

    mailpup TS Special Forces Posts: 8,484   +233

    Can you explain this? I don't understand.
     
  11. Leeky

    Leeky TS Evangelist Posts: 4,378   +99

    I think the OP means they got the drivers from the computer distributor Mailpup.

    Now sods law is about to tell me I've read it totally wrong! :haha:
     
     
  12. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    i mean the drivers I get was given to me by my computer ditributor
     
  13. mailpup

    mailpup TS Special Forces Posts: 8,484   +233

    See if you can find the most recent sound driver for your PC, uninstall the old one through Add or Remove Programs and install the new one.
     
  14. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    but i have a sound card
     
  15. mailpup

    mailpup TS Special Forces Posts: 8,484   +233

    My post was talking about the driver.
     
  16. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    yes it have a driver
     
  17. mailpup

    mailpup TS Special Forces Posts: 8,484   +233

    I'm afraid you don't understand me. I'll try one more time. Find the latest driver for your sound card and install it. Be sure to uninstall the old sound driver first.
     
  18. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    oh i understand so, you want me to install the latest driver from my souynd card
     
  19. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,398   +169

    You reinstalled Service Pack 2

    1) You should consider upgrading to Service Pack 3 (Microsoft doesn't support SP2 any longer). You are missing many updates

    2) Have you run MS Update and installed all the updates for SP2 yet?? In fact, if your computer uses high definition audio then XP SP2 needs an update for high definition audio to work . See HERE
     
  20. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    how can I upgrade to service pack 3 and how can I run MS Update and installed updates for SP2
     
  21. ravisunny2

    ravisunny2 TS Ambassador Posts: 2,062   +8

    Have a look at the contents of your MBD driver cd.

    There is probably an Audio Patch file there.

    If there is a patch file, it has to be applied first.

    As LookinAround says, you should apply the XP-SP3 update.

    SP3 has the patch built in.
     
  22. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    ah now my PC information is this

    Machine name: IAN
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100216-1514)
    Language: English (Regional Setting: English)
    System Manufacturer: Trigem Computer, Inc.
    System Model: DREAMSYS
    BIOS: BIOS Date: 06/03/03 01:57:18 Ver: 08.00.09
    Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz (2 CPUs)
    Memory: 1022MB RAM
    Page File: 541MB used, 1152MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode
     
  23. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,398   +169

    OK. I see you have now upgraded to XP SP3. Good. Did you try again to install the driver from your computer disk after the upgrade?? If still a problem after you try installing the driver again, please do this

    List any Problem Devices
    • Make sure devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
    Generate and attach a DirectX report
    • Click Start->Run, enter dxdiag
    • Notice progress in lower left window corner
    • When done, click Save Information button and save to your Desktop
    • In TechSpot, use the paper clip icon to attach the report. (If you don't see icon you may need to first click Go Advanced)
     
  24. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    NO nothing appears at the problem devices and what driver are you talking about to install again?

    here is the dxdiag
     

    Attached Files:

  25. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,398   +169

    Based on the information in your Dxdiag report, i'm guessing that either your sound card is disabled in BIOS or it is no longer working.

    To check your computer BIOS settings, you'll need to enter your BIOS setup and look to see if there's a setting for Onboard Audio or other similar name. You want to make sure if the setting exists, it's not set to Disabled. If you find it, it should set to Enabled or something similar.


    See this HERE for more info on how to enter your computer's BIOS setup menu. You'll need to know the Enter Setup key. I can't find any information about the Enter Setup key for your particular computer but as shown in the article, the first screen on power up usually tells you the Enter Setup key for your machine. (it's often F1 or F2 or F10 or Del or Esc key.. but can be different by manufacturer)

    Also, be careful to not change any other setting in BIOS other then for your Audio/Sound
     


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