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Sound gone after reformat

By yjcabansag
Mar 16, 2011
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  1. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    how can I check my BIOS and my sound card is brand new I've buyed it in the computer parts and how can I make the sound work on my computer
     
  2. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    For an example and instruction to get into your BIOS setup menu click on this link http://www.cyberwalker.com/article/28

    Also please re-read my instructions in my last post.
    > You need to determine the BIOS Enter Setup key for your computer
    > Your computer usually displays it on the first screen after you power up. The example in this link http://www.cyberwalker.com/article/28 shows it in the upper right but it may appear anywhere on the first screen after power-up
     
  3. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    oh I see,,, I have now opened my BIOS and there is no onboard audio there and there is nothing there related to audio
     
  4. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    I'm sorry i don't have any good answers for you :( You may need to take your computer into a shop or maybe someone else in the forums may have another idea. For what it's worth, this why based on my best understanding of how things should work


    1) Windows should be able to detect your sound device hardware whether or not the driver is installed and working. (Windows doesn't need drivers to detect Plug and Play hardware such as your sound device. Drivers are needed for Windows to use the device - in your case to create sound)

    2) The System Devices section of your dxdiag report lists the PCI connected devices that Windows detects (and i can't find any hint of your onboard sound card in that list. (I included your System Devices list below) I was looking for a name in that list such as
    > A name that included Soundmax or Realtek or other audio vendor or
    > A name like Multimedia Audio Controller or
    > A name that included the words High Definition

    3) But since your sound device isn't in that report AND it's not disabled in BIOS, i'm stumped :( Maybe someone else may have other ideas

    /* edit */
    P.S. In worst case, one can always buy and add a USB sound cards for cheap (just google it to find one). Also, if you should, in fact, find a solution to your problem, please let me know
    Code:
    --------------
    System Devices
    --------------
         Name: Intel(R) 82865G/PE/P/GV/82848P Processor to AGP Controller - 2571
    Device ID: PCI\VEN_8086&DEV_2571&SUBSYS_00000000&REV_02\3&267A616A&0&08
       Driver: C:\WINDOWS\system32\DRIVERS\AGP440.SYS, 5.01.2600.5512 (English), 4/14/2008 02:36:38, 42368 bytes
    
         Name: Intel(R) 82865G/PE/P/GV/82848P Processor to I/O Controller - 2570
    Device ID: PCI\VEN_8086&DEV_2570&SUBSYS_00000000&REV_02\3&267A616A&0&00
       Driver: n/a
    
         Name: Intel(R) 82801EB USB Universal Host Controller - 24DE
    Device ID: PCI\VEN_8086&DEV_24DE&SUBSYS_4D528086&REV_02\3&267A616A&0&EB
       Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/14/2008 02:45:35, 20608 bytes
       Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/14/2008 02:45:36, 143872 bytes
       Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 08:12:08, 74240 bytes
       Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 02:45:37, 59520 bytes
    
         Name: Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD
    Device ID: PCI\VEN_8086&DEV_24DD&SUBSYS_4D528086&REV_02\3&267A616A&0&EF
       Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.5512 (English), 4/14/2008 02:45:35, 30208 bytes
       Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/14/2008 02:45:36, 143872 bytes
       Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 08:12:08, 74240 bytes
       Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 02:45:37, 59520 bytes
       Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.5512 (English), 4/14/2008 08:11:54, 7168 bytes
    
         Name: Intel(R) 82801EB Ultra ATA Storage Controllers
    Device ID: PCI\VEN_8086&DEV_24DB&SUBSYS_4D528086&REV_02\3&267A616A&0&F9
       Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (English), 8/17/2001 13:51:52, 3328 bytes
       Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.5512 (English), 4/14/2008 02:40:29, 24960 bytes
       Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.5512 (English), 4/14/2008 02:40:30, 96512 bytes
    
         Name: Intel(R) 82801EB USB Universal Host Controller - 24D7
    Device ID: PCI\VEN_8086&DEV_24D7&SUBSYS_4D528086&REV_02\3&267A616A&0&EA
       Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/14/2008 02:45:35, 20608 bytes
       Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/14/2008 02:45:36, 143872 bytes
       Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 08:12:08, 74240 bytes
       Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 02:45:37, 59520 bytes
    
         Name: Intel(R) 82801EB USB Universal Host Controller - 24D4
    Device ID: PCI\VEN_8086&DEV_24D4&SUBSYS_4D528086&REV_02\3&267A616A&0&E9
       Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/14/2008 02:45:35, 20608 bytes
       Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/14/2008 02:45:36, 143872 bytes
       Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 08:12:08, 74240 bytes
       Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 02:45:37, 59520 bytes
    
         Name: Intel(R) 82801EB SMBus Controller - 24D3
    Device ID: PCI\VEN_8086&DEV_24D3&SUBSYS_4D528086&REV_02\3&267A616A&0&FB
       Driver: n/a
    
         Name: Intel(R) 82801EB USB Universal Host Controller - 24D2
    Device ID: PCI\VEN_8086&DEV_24D2&SUBSYS_4D528086&REV_02\3&267A616A&0&E8
       Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/14/2008 02:45:35, 20608 bytes
       Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/14/2008 02:45:36, 143872 bytes
       Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (English), 4/14/2008 08:12:08, 74240 bytes
       Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/14/2008 02:45:37, 59520 bytes
    
         Name: Intel(R) 82801EB LPC Interface Controller - 24D0
    Device ID: PCI\VEN_8086&DEV_24D0&SUBSYS_00000000&REV_02\3&267A616A&0&F8
       Driver: C:\WINDOWS\system32\DRIVERS\isapnp.sys, 5.01.2600.5512 (English), 4/14/2008 02:36:41, 37248 bytes
    
         Name: Intel(R) 82801 PCI Bridge - 244E
    Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_C2\3&267A616A&0&F0
       Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (English), 4/14/2008 02:36:44, 68224 bytes
    
         Name: Intel(R) PRO/100 VE Network Connection
    Device ID: PCI\VEN_8086&DEV_1050&SUBSYS_30408086&REV_01\4&2E98101C&0&40F0
       Driver: C:\WINDOWS\system32\DRIVERS\e100b325.sys, 7.01.0008.0000 (English), 10/28/2003 12:09:54, 153088 bytes
       Driver: C:\WINDOWS\system32\Prounstl.exe, 7.00.0005.0000 (English), 3/3/2003 15:26:52, 118784 bytes
       Driver: C:\WINDOWS\system32\e100b325.din, 6/27/2002 05:53:38, 5110 bytes
       Driver: C:\WINDOWS\system32\IntelNic.dll, 2.05.0001.0000 (English), 7/28/2003 05:55:40, 24064 bytes
       Driver: C:\WINDOWS\system32\e100bmsg.dll, 2/3/2003 05:26:18, 12288 bytes
    
         Name: NVIDIA GeForce2 MX/MX 400
    Device ID: PCI\VEN_10DE&DEV_0110&SUBSYS_6330144D&REV_B2\4&38B71F77&0&0008
       Driver: C:\WINDOWS\system32\DRIVERS\nv4_mini.sys, 6.14.0010.7189 (English), 4/1/2005 17:16:00, 3454656 bytes
       Driver: C:\WINDOWS\system32\nvsvc32.exe, 6.14.0010.7189 (English), 4/1/2005 17:16:00, 127043 bytes
       Driver: C:\WINDOWS\system32\nvcod.dll, 1.00.0000.0016 (English), 4/1/2005 17:16:00, 32256 bytes
       Driver: C:\WINDOWS\system32\nvcodins.dll, 1.00.0000.0016 (English), 4/1/2005 17:16:00, 32256 bytes
       Driver: C:\WINDOWS\system32\nv4_disp.dll, 6.14.0010.7189 (English), 4/1/2005 17:16:00, 3980288 bytes
       Driver: C:\WINDOWS\system32\nvhwvid.dll, 6.14.0010.7189 (), 4/1/2005 17:16:00, 540672 bytes
       Driver: C:\WINDOWS\system32\nvoglnt.dll, 6.14.0010.7189 (English), 4/1/2005 17:16:00, 5332992 bytes
       Driver: C:\WINDOWS\system32\nvcpl.dll, 6.14.0010.7189 (English), 4/1/2005 17:16:00, 5562368 bytes
       Driver: C:\WINDOWS\system32\nvmctray.dll, 6.14.0010.7189 (English), 4/1/2005 17:16:00, 86016 bytes
       Driver: C:\WINDOWS\system32\nvwddi.dll, 6.14.0010.7189 (English), 4/1/2005 17:16:00, 81920 bytes
       Driver: C:\WINDOWS\system32\nvnt4cpl.dll, 6.14.0010.10040 (English), 4/1/2005 17:16:00, 286720 bytes
       Driver: C:\WINDOWS\help\nvcpl.hlp, 4/1/2005 17:16:00, 165039 bytes
       Driver: C:\WINDOWS\help\nvwcplen.hlp, 4/1/2005 17:16:00, 55444 bytes
    
         Name: Texas Instruments OHCI Compliant IEEE 1394 Host Controller
    Device ID: PCI\VEN_104C&DEV_8024&SUBSYS_4D528086&REV_00\4&2E98101C&0&38F0
       Driver: C:\WINDOWS\system32\DRIVERS\ohci1394.sys, 5.01.2600.5512 (English), 4/14/2008 02:46:18, 61696 bytes
       Driver: C:\WINDOWS\system32\DRIVERS\1394bus.sys, 5.01.2600.5512 (English), 4/14/2008 02:46:18, 53376 bytes
       Driver: C:\WINDOWS\system32\DRIVERS\nic1394.sys, 5.01.2600.5512 (English), 4/14/2008 02:51:25, 61824 bytes
       Driver: C:\WINDOWS\system32\DRIVERS\arp1394.sys, 5.01.2600.5512 (English), 4/14/2008 02:51:25, 60800 bytes
       Driver: C:\WINDOWS\system32\DRIVERS\enum1394.sys, 5.01.2600.0000 (English), 8/17/2001 21:46:40, 6400 bytes
     
  5. ravisunny2

    ravisunny2 TS Ambassador Posts: 2,057   +8

    Hi yjcabansag,

    1) Did you really have sound before the reformat ?

    2) Do you have the motherboard/driver cd?

    3) Who installed XP the last time ? The vendor/seller ?

    4) How comfortable are you using XP ?


    Download : AIDA64 Extreme Edition, Trial version, self-installing EXE package from:

    http://www.aida64.com/downloads/a64xe

    1. Install the software, by double-clicking it.

    2. Run the software, and produce a report.

    That report will tell you what sound card/device (if any) you have on the pc.

    When, you get that far, we will proceed further.
     
  6. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    oh I see my BIOS and there is my audio disabled and then I enabled it and then when my PC opens there is a found new hardware the new hardware found is multimedia audio controller and then I have opened my device manager and there is a big yellow question mark on the multimedia audio controller what am I going to do with this ??

    and I'm really sorry because I said that there is no audio related to my BIOS I see the audio because I worked at the BIOS all day to see that sorry....
     
  7. ravisunny2

    ravisunny2 TS Ambassador Posts: 2,057   +8

    When you get your sound working, do let us know.
     
  8. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    Good job! :grinthumb You re-enabled your audio device!

    Next, try this first: Open Device Manager, right click the Multimedia Audio Controller, select Update Driver. Now follow the prompts to allow Windows Update to search for software and install it.

    If the above doesn't fix your sound then do these steps again now that your audio is enabled.

    List any Problem Devices
    • Make sure devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
    Generate and attach a DirectX report
    • Click Start->Run, enter dxdiag
    • Notice progress in lower left window corner
    • When done, click Save Information button and save to your Desktop
    • In TechSpot, use the paper clip icon to attach the report. (If you don't see icon you may need to first click Go Advanced)
     
  9. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    no there is no problem devices and my sound still doesn't work
     

    Attached Files:

  10. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    The entry below now appears in your dxdiag report. That's good! :)
    Code:
    Name: Multimedia Audio Controller
    Device ID: PCI\VEN_8086&DEV_24D5&SUBSYS_E8008086&REV_02\3&267A616A&0&FD
       Driver: n/a
    The good news is Windows now detects Multimedia Audio Controller (your audio)
    > But this device still has no driver installed
    > I believe you will need a Soundmax audio driver for this device

    Did you try letting Windows search for the driver? Did it find one? Were there any error message?

    Try again
    > Open Device Manager. Right click on the Multimedia Audio Controller and select Update Drivers
    > The "Hardware Update Wizard" should open. Allow Windows Update to search for software. Click Yes, this time only . Click Next
    > Select Install the software automatically then click Next
    Windows should now search the internet, find and install the audio driver for your computer (i think it should be a Soundmax driver)

    Windows should be able to find that driver for you.

    Option 2
    Just in case Windows isn't find the driver, you can also click HERE to download Driver Identifier. (also note: the words that are in the color blue are "embedded hyperlinks". You can click on any of those blue words to download the driver identifier tool i mentioned. Also note when move your cursor to appear above any "clickable" blue word, it changes to the "hand" symbol - also showing you it's a link you can click on)

    The tool may list many devices for update but only update the driver for audio.
     
  11. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    when I restarted my PC soundmax said on my bottom left of the screen said "No SounMax audio present You cannot use the SoundMax control panel" how can I solve this problem? help
     
     
  12. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    Did you start hearing sound after you first installed Soundmax? After the Soundmax install, were you able to hear sound until this new Soundmax error message started?

    Check your BIOS again. Is the audio still enabled? Or is audio now disabled again?
     
  13. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    no I not start hearing sound after I first installed soundmax ; no i'm not able to hear sound until this new soundmax error started ; audio is still enabled
     
  14. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    How did you find the Soundmax driver you installed? Did you open Device Manager, rt click on the Multimedia Audio Controller device and select Update Drivers? or what did you do?

    Please run and attach a new dxdiag report?
     
  15. yjcabansag

    yjcabansag TS Rookie Topic Starter Posts: 19

    I find the soundmax driver on the link you sent to me and the multimedia audio controller is gone on the device manager
     

    Attached Files:

  16. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    I don't know why the driver didn't install correctly but here's a few more things you can look at and try

    1. Open Control Panel->Add Remove Programs. Look for an entry for the Soundmax driver. Uninstall it. Once Soundmax is uninstalled you should see the Multimedia Audio Controller in Device Manager again.

    2. Let Windows find and install the Soundmax driver this time. Open Device Manager, rt click the Multimedia Audio Controller. Select Update Driver. Follow the prompts to allow Windows to search for software and install it

    You can also see this guide from Microsoft http://windows.microsoft.com/en-us/windows/help/no-sound-in-windows

    Hope this might help as i think i'm otherwise stumped and out of ideas :(
     


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