Sprint restructuring continues as 330 repair techs laid off, 55 stores shut down

Shawn Knight

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sprint

Tough financial times continue for Sprint. Following through with restructuring plans that were first announced in January, the carrier is shutting down several lower-performing retail stores and slashing the number of employees able to perform repairs and refurbish phones for resale.

Specifically, the struggling wireless provider is laying off 330 technical consultants and is closing 150 service and repair centers across the US. Sprint is also closing down the 55 worst-performing retail stores according to a company representative as reported by CNET.

This is in addition to the 1,550 customer service jobs that got the axe earlier this week as the company decided to close three customer care call centers and reduce operations at three others. The call centers that shut down were located in Orlando, Florida; Temple, Texas; and Sacramento, California.

Naturally, one would associate the closing of so many stores and the reduction in customer support staff and technical consultants as a blow against customer service. According to Sprint representative Mark Bonavia, however, that isn’t exactly the case.

Bonavia said they wanted to drive traffic to service and repair centers that were strong and close ones that didn’t operate as well. As such, the job cuts and closures were designed with minimal disturbance to customers. Those with service needs that can’t be taken care of at their near-by retail store will be referred to a sister store that’s no further than a 45-minute drive, the rep noted.

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Verizon's monopoly is swallowing up the USA using their age old moto: Terrible pricing, bullshit fee's, average support and great signal since they own most of the towers.
Either your in and your getting f*cked like me paying $135 for 2 (and that's with my employee discount and the lowest shared plan which was 1GB, they've recently bumped it to 2GB in a kneejerk reaction to other new plans) smartphones on a 'shared' 'deal' of a plan, or your getting a decent deal through another vendor but are losing calls.

I have this gut feeling that, in my lifetime, the CEO of either TimeWarner or Verizon will be assassinated.
 
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Verizon's monopoly is swallowing up the USA using their age old moto: Terrible pricing, bullshit fee's, average support and great signal since they own most of the towers.
Either your in and your getting f*cked like me paying $135 for 2 (and that's with my employee discount and the lowest shared plan which was 1GB, they've recently bumped it to 2GB in a kneejerk reaction to other new plans) smartphones on a 'shared' 'deal' of a plan, or your getting a decent deal through another vendor but are losing calls.

I have this gut feeling that, in my lifetime, the CEO of either TimeWarner or Verizon will be assassinated.

We used to say the same thing about Walmart back in the day. The good part is though that you do have a choice. This isn't the government, where you're forced to pay tax no matter what you get in return. You can sign up with T-mobile and save yourself $50/month if you want to. It's up to you and everyone else. You vote with your dollar.

It's easy to complain about the CEO and talk about how evil they are, but we have given them any power they have. Look at this story here about Sprint... they charged too much for too slow a network and people left. There are alternatives to Verizon... if you aren't happy with them then don't renew your contract. Unless you live somewhere that only has Verizon service, it's your own fault if you're paying too much.

(Oh, and $135/month for 2 is really good. Most people pay $100/month per line.)
 
"The good part is though that you do have a choice"

Choice is an Illusion my friend. The longer you live the more you realize it.
 
Unless you live somewhere that only has Verizon service,
I live right on the water (near St. Lawrence River in upstate NY) and I see Canada out my window.
Verizon is the only reliable carrier in my area and since my job (IT Specialist for a Hospital) requires being on-call once in awhile, I can't risk bad signal.
 
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Switched from sprint to ting went from $300 a month to under $100 for 6 lines. Ting uses sprints network so service is the exact service I had before
 
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