Spyware and task manager help

By sanspeur1
Apr 21, 2008
  1. I'm having trouble with spyware and task manager. Can anyone help?


    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 1:41:49 AM, on 4/21/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16640)
    Boot mode: Normal

    Running processes:
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Trend Micro\Internet Security 2007\pccguide.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
    C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE\TMAS_OEMon.exe
    C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Spyware Doctor\pctsAuxs.exe
    C:\Program Files\Spyware Doctor\pctsSvc.exe
    C:\Program Files\Spyware Doctor\pctsTray.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    End of file - 8205 bytes
  2. kritius

    kritius TS Guru Posts: 2,084

    Post the full log as an attachment.
  3. sanspeur1

    sanspeur1 TS Rookie Topic Starter

    HJT log

    Ok here is the log.

    I'm running spy doctor now and it's continually blocking wmsdkns.exe

    should I remove this file?

    I tried to post earlier but whatever I've got somehow turned off my firewall and I had to reboot.

    Computer is running extremely slow right now
  4. kritius

    kritius TS Guru Posts: 2,084

    Download SDFix and save it to your Desktop.
    • Run the SDFix.exe by double clicking on it.
    • Allow it to install into the default location which is normally c:\SDFix
    • Now please reboot your computer into Safe Mode (see this if you don't know how: Starting your computer in Safe mode )
    • When you have booted into safe mode, open the C:\SDFix folder and double click RunThis.bat to start the script.
    • Type Y to begin the cleanup process.
    • It will remove any Trojan Services or Registry entries found and then prompt you to press any key to Reboot.
    • Press any Key and it will restart the PC.
    • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
    • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt.
    • Attach the Report.txt file to your next message.

    Fix entries using HiJackThis
    • Launch HiJackThis
    • Click the Do a system scan only button
    • Put a check next to the entries listed below
    F2 - REG:system.ini: UserInit=C:\WINDOWS\SYSTEM32\userinit.exe,C:\WINDOWS\system32\wmsdkns.exe,
    O2 - BHO: (no name) - {5dafd089-24b1-4c5e-bd42-8ca72550717b} - (no file)
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE<======Optional
    O16 - DPF: {210D0CBC-8B17-48D1-B294-1A338DD2EB3A} (VatCtrl Class) -

    • IMPORTANT: Do NOT click fix until you exit all browser sessions including the one you are reading in right now
    • Click the Fix checked button and close HiJackThis
    • Reboot HijackThis if necessary

    See HERE for the optional fix

    Reboot into safe mode.

    Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

    Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete these files (if present):


    After that, Reboot

    Download and Run ComboFix
    • Download this file to your desktop from either of the two below listed places :

      HERE or HERE
    • Then double click combofix.exe & follow the prompts.
    • When finished, it shall produce a log for you. Attach that log in your next reply
    WARNING: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

    Then post a fresh HijackThis log.
  5. sanspeur1

    sanspeur1 TS Rookie Topic Starter

    Report.txt is first

    Then when I ran HJT to remove
    F2 and O2 were already gone so I removed the other two.

    Please note that the two files that you wanted me to remove in SafeMode were both already gone.

    I will have to run another HJT and post it again. Sorry I forgot that one.

    Thank you for your help.
  6. sanspeur1

    sanspeur1 TS Rookie Topic Starter

    HJT file

    I've reran HJT and here is the file.

    Again Thank you for spending your time helping me, it is appreciated.
  7. kritius

    kritius TS Guru Posts: 2,084


    • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

    • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
    • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
    • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
    CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
  8. sanspeur1

    sanspeur1 TS Rookie Topic Starter

    combofix log

    Combofix has been run although it did not reboot after it was done.
  9. kritius

    kritius TS Guru Posts: 2,084

    I would like you to do an online scan so that we can what else may be in your system,
    Run Kaspersky online scanner
    With the exception of Internet Explorer, which must be used for this scan, keep ALL programs closed
    Note: It is recommended to disable onboard antivirus program and antispyware programs while performing scans to speed up scan time and to make sure there are no conflicts.
    Do not go surfing while your resident protection is disabled!
    Once the scan is finished remember to re-enable resident antivirus protection along with whatever antispyware application you use.

    Do an online scan with Kaspersky Online Scanner in Internet Explorer. You will be prompted to install and run an ActiveX component from Kaspersky, Click Yes.
    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75%. Once the licence accepted, reset to 100%.
    • The program will launch and then start to download the latest definition files.
    • Once the scanner is installed and the definitions downloaded, click Next.
    • Now click on Scan Settings
    • In the scan settings make sure that the following are selected:
      o Scan using the following Anti-Virus database:
      o Extended (If available, otherwise use standard)
      o Scan Options:
      o Scan Archives
      o Scan Mail Bases
    • Click OK
    • Under select a target to scan, select My Computer
    • The scan will take a while so be patient and let it run.
    • Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
    • Click the Save Report As... button (see red arrow below)

    • In the Save as... prompt, select Desktop
    • In the File name box, name the file
    • In the Save as type prompt, select Text file (see below)

    • Include the report in your next post.
  10. sanspeur1

    sanspeur1 TS Rookie Topic Starter

    kaspersky scan

    Here are the results of the virus scan.
  11. kritius

    kritius TS Guru Posts: 2,084

    C:\QooBox\Quarantine\<====Delete the contents of this folder but not the folder itself
    C:\SDFix\backups\<====Delete the contents of this folder but not the folder itself

    Open Malwarebytes' Anti-Malware and open the quarantine tab and select delete all

    There are emails in this pst file that are infected however if you wish to keep them then remove the line from the following script.
    C:\Documents and Settings\Compaq_Owner\Local Settings\Application Data\Microsoft\Outlook\outlook.pst

    Please download the OTMoveIt2 by OldTimer.
    • Save it to your desktop.
    • Please double-click OTMoveIt2.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
    • Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

      [kill explorer]
      C:\Documents and Settings\Compaq_Owner\Local Settings\Application Data\Microsoft\Outlook\outlook.pst
      [start explorer]
    • Return to OTMoveIt2, right click in the "Paste Standard List of Files/Folders to Move" window (under the light blue bar) and choose Paste.
    • Click the red Moveit! button.
    • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
    • Close OTMoveIt2
    Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.
  12. sanspeur1

    sanspeur1 TS Rookie Topic Starter


    Ok I ran the stated program and here are the results.

    Explorer killed successfully
    C:\Documents and Settings\Compaq_Owner\Local Settings\Application Data\Microsoft\Outlook\outlook.pst moved successfully.
    D:\I386\APPS\APP05493\src\HPSummer2005.exe moved successfully.
    < purity >
    Explorer started successfully

    OTMoveIt2 by OldTimer - Version log created on 04272008_082434
  13. kritius

    kritius TS Guru Posts: 2,084

    As long as you have deleted the contents of the folders above then you should be all clean.

    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK
    • [​IMG]
    • When shown the disclaimer, Select "2"

    Please download the OTMoveIt2 by OldTimer.

    • Double-click OTMoveIt2.exe.
    • Click the CleanUp! button.
    • Select Yes when the "Begin cleanup Process?" prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes, if not delete it by yourself.

    Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt2 attempting to contact the internet, please allow it to do so.

    • Disable and Enable System Restore. - If you are using Windows XP or Vista then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

      You can find instructions on how to enable and re-enable system restore here:

      Windows XP System Restore Guide


      Windows Vista System Restore Guide

    Re-enable system restore with instructions from tutorial above

    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.

    • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    • Visit Microsoft's Windows Update Site Frequently - It is important that you visit regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
    • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.

      This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:

      Instructions for Spybot S & D

    • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    Here are some additional utilities that will enhance your safety

    • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to which is your local computer
    • Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
    • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
    • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
      Using Winpatrol to protect your computer from malicious software

    Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

    The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

    Also, please read this great article by Tony Klein So How Did I Get Infected In First Place
  14. sanspeur1

    sanspeur1 TS Rookie Topic Starter

    combofix /u

    While doing the combo fix step spydoctor stopped an action stating spyware detected. I wasn't fast enough to get the name, also Trend Micro is asking me to let these changes take effect

    Your computer's memory (1 change detected)

    Do I allow this change?
  15. kritius

    kritius TS Guru Posts: 2,084

    Disable spydoctor then try it and allow the change, some antivirus dont like ComboFix because its such a powerfull tool.
  16. sanspeur1

    sanspeur1 TS Rookie Topic Starter

    Thank you

    You're alright for an Irishmen.

    Seriously now. I really do appreciate your continued help.

    Kritius rules.

  17. kritius

    kritius TS Guru Posts: 2,084

    And your all right for someone from Michigan, happy surfing!
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