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"Spyware infection has detected!"

By rafiki
Jun 18, 2007
  1. Hi, I read up on all the previous posts regarding this virus/spyware, and it was mentioned that I should start my own thread regarding it. I've got the red shield on the task bar saying "spyware infection has detected!" and Internet Explorer keeps on giving me an error message and closing. Any ideas on what I should do?

    Much appreciated,


    rafiki
     
  2. cbeaudet

    cbeaudet TS Rookie Posts: 30

    if its not from the software YOU installed on your computer (antivirus, antispyware, etc.) then id try security scan (virus/spyware)
     
  3. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Very Important: Before deciding whether you should clean or reformat your system, go and read this thread HERE and decide what it is you want to do.

    If after reading the above, you wish to clean your system, do the following.

    Go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

    Post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread, only after doing the above.

    Also, let me know the results of the AVG Antirootkit scan.

    Regards Howard :wave: :wave:

    This thread is for the use of rafiki only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  4. rafiki

    rafiki TS Rookie Topic Starter

    Hi all,

    Thanks for the quick replies. I have a couple of problems/questions. I'm on step 11 of the preliminary removal instructions, and the AVG Antirootkit scanner says nothing is found - is this normal/bad/good? What would I send to you then, as nothing (no "Rootkit path" or anything) showed up? And, looking ahead to step 13, where you mention "Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT)", I have only one account on this computer, and that is me (I believe I would be the admin then?) What would I do?
     
  5. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    As the AVG Antirootkit doesn`t find anything, that`s good and is nothing to worry about.

    Just carry on with the rest of the instructions. When you try and boot into safe mode, you will see two accounts. The admin account and your normal user name account. It`s your normal user name account you should choose.

    Regards Howard :)

    This thread is for the use of rafiki only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  6. rafiki

    rafiki TS Rookie Topic Starter

    Many thanks, Howard. Attached are the Combofix log, HJT log, and the anti-spyware log - and you know the results for the Antirootkit (nothing). My computer's 'symptoms' are slow internet, an error message that pops up occasionally when I surf/everytime when I search for something regarding 'anti-spyware' or 'virus checker', etc. It is either a pop-up error that when I click okay, makes Explorer shut down, or one of the "Internet Explorer has encountered a problem" boxes, where it asks you to send/not send an error report. In short, IE is closed/shut down. Also, there is a suspicious file called 'regedit.exe' that has just recently popped up (or so I believe). Could that have anything to do with this? 'Outerinfo' is another suspicious...thing.:p

    Thanks again for your time.

    ps. wasn't sure which files were necessary, so I attached the ones relevant/closely related. Thanks again:)
     
  7. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    All items in your AVG Antispyware log say "No Action Taken". That`s because you haven`t told AVG Antispyware to quarantine it`s results as per the instructions. See this pictorial guide.

    Go to add remove programmes in your control panel and uninstall anything to do with(if there).

    Spyhunter

    Close control panel.

    1. Please download The Avenger by Swandog46 from HERE. Save it to your Desktop and extract it.

    2. Download the attached avengerscript.txt and save it to your desktop. The Avenger script is attached to the bottom of this post.

    Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

    3. Now, start The Avenger program by double clicking on its icon on your desktop.

    Under "Script file to execute" choose "Load script from file".
    Now click on the folder icon which will open a new window titled "open Script File"
    navigate to the file you have just downloaded, click on it and press open
    Now click on the Green Light to begin execution of the script
    Answer "Yes" twice when prompted.

    4. The Avenger will automatically do the following:

    It will Restart your computer. ( In cases where the code to execute contains "Drivers to Unload", The Avenger will actually restart your system twice.)
    On reboot, it will briefly open a black command window on your desktop, this is normal.
    After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
    The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.

    5. Please attach the content of c:\avenger.txt into your reply.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).

    dtsrvcs6.exe
    ipmon.exe
    PowerReg Scheduler.exe
    installer.exe

    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O4 - HKLM\..\Run: [SvcManager] dtsrvcs6.exe

    O4 - HKLM\..\Run: [ipmon] ipmon.exe

    O4 - Startup: csrss.lnk = ?

    O4 - Startup: PowerReg Scheduler.exe

    O16 - DPF: {05D96F71-87C6-11D3-9BE4-00902742D6E0} (QuickPlace Class) - http://learn.sd41.bc.ca/qp2.cab

    O16 - DPF: {25365FF3-2746-4230-9DA7-163CCA318309} (Automatic Driver Installation Control) - http://inst.c-wss.com/n019p/EN/install/gtdownlr.cab

    O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/ install/installer.exe

    O16 - DPF: {DA80E089-4648-43D5-93B4-7F37917084E6} (CacheManager.CacheManagerCtrl) - http://www.candystand.com/assets/activex/virtools/CacheManager.CAB

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    PowerReg Scheduler.exe
    ipmon.exe


    Search your system for the above two files and delete all instances found.

    Reboot into normal mode and rehide your protected OS files.

    Post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread, only after doing the above.

    Regards Howard :)

    This thread is for the use of rafiki only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  8. rafiki

    rafiki TS Rookie Topic Starter

    Ah, thank you. I distinctly remember changing the action to 'quarantine', but according to the pictorial, I seem to have forgotten to click 'Apply all actions'. Should I still do the Anti-spyware program first, or follow through with the steps you have mentioned and do it last?
     
  9. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Follow the steps I have given, then do another AVG Antispyware scan. Post the requested logfiles and we`ll see what`s left to do.

    Regards Howard :)

    This thread is for the use of rafiki only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  10. rafiki

    rafiki TS Rookie Topic Starter

    Ah, okay. All is done. Files requested are attached:)

    Wasn't sure which HJT log to attach - the 'original' (where you asked me to re-scan and fix the listed items, or a 'fresh' HJT scan after all of the steps had been followed. Therefore both are attached. The 'original' is 'new', and the 'fresh' is 'new2'.

    Thanks again for your time:)
     
  11. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Your logfiles are now clean.

    Delete all files in AVG Antispyware quarantine.

    Turn off system restore.(XP/ME only) See how HERE.

    Now, turn system restore back on. This will have deleted all your old restore points and any nasties that are in them. It will also have created a new, clean restore point.

    If you have any further virus/spyware problems, please post in this thread.

    Regards Howard :)

    This thread is for the use of rafiki only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  12. rafiki

    rafiki TS Rookie Topic Starter

    It's gone! All done! Thank you so much. You have no idea how irritating/troublesome it was (well, actually, I'm guessing you do...=P)

    Am I free to delete/uninstall the Antirootkit, etc and all I downloaded to fix this (except for the firewall & Anti-spyware)?

    Thanks once again!
     
  13. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Yes, you can get rid of all the tools used. It might be an idea to keep the AVG Antirootkit programme and run it periodically, just to check for the presence of rootkits.

    Regards Howard :)

    This thread is for the use of rafiki only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  14. rafiki

    rafiki TS Rookie Topic Starter

    Alright, thanks again.:)
     
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