Had a cracker the other day. I was out in a meeting, and then went on lunch. During this time, there was a member of staff (admittedly not the brightest) who had an electrician visit him to check the power. He found it was ok. But he had, of course, turned off the computer before checking. Now, could you believe that the user sat there AND WAITED FOR ME TO COME TO TURN THE COMPUTER BACK ON FOR HIM! He wanted to use it, was desperate to, but for some reason was completely incapable of hitting the ON switch and booting it up himself. Would you BELIEVE that he waited for around 4 hours and even popped in next door to check his e-mail on a workmate's machine....????!! What I did was, go to his office, and say: "Ah, now when this happens, there is a really simple fix I want to show you. Press this button HERE...." "You lot never cease to amaze me," he said, speaking of myself and fellow support engineers. LOL!