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Suspect virus infection with my HP netbook

Discussion in 'Virus and Malware Removal' started by Carmen__Tsamg, Feb 7, 2013.

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Page 3 of 3

  1. Carmen__Tsamg TechSpot Enthusiast Posts: 103

    Results of screen317's Security Check version 0.99.57
    Windows 7 Service Pack 1 x86 (UAC is enabled)
    Internet Explorer 9
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Microsoft Security Essentials
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    Malwarebytes Anti-Malware 版本 1.70.0.1100
    CCleaner
    Wise Registry Cleaner 7.15
    Auslogics Registry Cleaner
    Java(TM) 6 Update 35
    Java 7 Update 13
    Java version out of Date!
    Adobe Flash Player11.5.502.149
    Adobe Reader 10.1.5 Adobe Reader out of Date!
    Google Chrome 24.0.1312.56
    Google Chrome 24.0.1312.57
    ````````Process Check: objlist.exe by Laurent````````
    Microsoft Security Essentials MSMpEng.exe
    Microsoft Security Essentials msseces.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 7%
    ````````````````````End of Log``````````````````````
    Carmen__Tsamg, Feb 8, 2013
    #41

  2. Carmen__Tsamg TechSpot Enthusiast Posts: 103

    Farbar Service Scanner Version: 30-01-2013
    Ran by hp (administrator) on 08-02-2013 at 20:13:33
    Running from "C:\Users\hp\Desktop\tools"
    Windows 7 Starter Service Pack 1 (X86)
    Boot Mode: Normal
    ****************************************************************
    Internet Services:
    ============
    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Attempt to access Google IP returned error. Google IP is offline
    Google.com is accessible.
    Yahoo IP is accessible.
    Attempt to access Yahoo.com returned error: Yahoo.com is offline
    Windows Firewall:
    =============
    Firewall Disabled Policy:
    ==================
    System Restore:
    ============
    System Restore Disabled Policy:
    ========================
    Action Center:
    ============
    Windows Update:
    ============
    Windows Autoupdate Disabled Policy:
    ============================
    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.
    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1
    Other Services:
    ==============
    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\system32\dhcpcore.dll => MD5 is legit
    C:\Windows\system32\Drivers\afd.sys => MD5 is legit
    C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\system32\dnsrslvr.dll => MD5 is legit
    C:\Windows\system32\mpssvc.dll => MD5 is legit
    C:\Windows\system32\bfe.dll => MD5 is legit
    C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\system32\SDRSVC.dll => MD5 is legit
    C:\Windows\system32\vssvc.exe => MD5 is legit
    C:\Windows\system32\wscsvc.dll => MD5 is legit
    C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\system32\wuaueng.dll => MD5 is legit
    C:\Windows\system32\qmgr.dll => MD5 is legit
    C:\Windows\system32\es.dll => MD5 is legit
    C:\Windows\system32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\system32\svchost.exe => MD5 is legit
    C:\Windows\system32\rpcss.dll => MD5 is legit
    **** End of log ****
    Carmen__Tsamg, Feb 8, 2013
    #42

  3. Carmen__Tsamg TechSpot Enthusiast Posts: 103

    I ran the EST　and it also said no threat is found...now what do I do?
    Carmen__Tsamg, Feb 9, 2013
    #43

  4. Broni Malware Annihilator Posts: 39,372   +175

    Uninstall:
    Wise Registry Cleaner
    Auslogics Registry Cleaner
    Registry cleaners/optimizers are not recommended for several reasons:

    • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

      The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
    • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
    • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
    • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
    • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".
    Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


    =======================

    We need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    ==============================

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Check if your browser plugins are up to date.
    Firefox - https://www.mozilla.org/en-US/plugincheck/
    other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. (Windows XP only) Run defrag at your convenience.

    12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    13. Read:
    How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
    Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

    14. Please, let me know, how your computer is doing.
    Broni, Feb 9, 2013
    #44

  5. Carmen__Tsamg TechSpot Enthusiast Posts: 103

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: hp
    ->Temp folder emptied: 2368978 bytes
    ->Temporary Internet Files folder emptied: 1499524 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 8227347 bytes
    ->Apple Safari cache emptied: 0 bytes
    ->Flash cache emptied: 3051 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 17680614 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 28,00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default

    User: Default User

    User: hp
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0,00 mb


    [EMPTYJAVA]

    User: All Users

    User: Default

    User: Default User

    User: hp
    ->Java cache emptied: 0 bytes

    User: Public

    Total Java Files Cleaned = 0,00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.69.0 log created on 02092013_152240

    Files\Folders moved on Reboot...
    File\Folder C:\Users\hp\AppData\Local\Temp\etilqs_aVfIcXRrT029hNZ not found!
    File\Folder C:\Users\hp\AppData\Local\Temp\etilqs_E0dp1HeSIoCLdwb not found!
    File\Folder C:\Users\hp\AppData\Local\Temp\etilqs_f6kkAHX2xXbLxSx not found!
    File\Folder C:\Users\hp\AppData\Local\Temp\etilqs_qZPfW1M30xTkTD1 not found!
    File\Folder C:\Users\hp\AppData\Local\Temp\etilqs_zNPtcwkJ9rupg6t not found!
    C:\Windows\temp\etilqs_BRr0P8LS52ayvZmNDbc5 moved successfully.
    C:\Windows\temp\etilqs_byRwzlWCyRFVA3wMAiFe moved successfully.
    C:\Windows\temp\etilqs_WdYQQhAeOdDld6Oaq7kj moved successfully.
    C:\Windows\temp\etilqs_Wk8ThbBqDX0bagj78Ixy moved successfully.
    C:\Windows\temp\etilqs_ycezkWmy4vbeKIzgVgsU moved successfully.
    C:\Windows\temp\etilqs_z0cIEY4grQJb5iI9mOHY moved successfully.

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
    Carmen__Tsamg, Feb 9, 2013
    #45

  6. Carmen__Tsamg TechSpot Enthusiast Posts: 103

    I have done everything you posted. So is my computer clean???
    Carmen__Tsamg, Feb 9, 2013
    #46
     

  7. Broni Malware Annihilator Posts: 39,372   +175

    Broni, Feb 9, 2013
    #47

  8. Carmen__Tsamg TechSpot Enthusiast Posts: 103

    Um, I don't know how to describe it, so I downloaded FileHippo Update Checker and I am currently updating outdated program. I also have to reinstall QQ tencent, for some reason it got deleted during the killing virus proccess, and QQ is like MSN that we used in Hong Kong and China. so it should not have virus and I downloaded it from the official website. Um, also, I notice that the gadget in the desktop will not pop out (the clock, the calender) automatically, I am not sure how to fix it
    Carmen__Tsamg, Feb 9, 2013
    #48

  9. Broni Malware Annihilator Posts: 39,372   +175

    In this forum, we make sure, your computer is free of malware and your computer is clean :)
    Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
    You'll get more attention.

    Good luck :)
    Broni, Feb 9, 2013
    #49

  10. Carmen__Tsamg TechSpot Enthusiast Posts: 103

    Thank you so much for your help!
    Carmen__Tsamg, Feb 9, 2013
    #50

  11. Broni Malware Annihilator Posts: 39,372   +175

    You're very welcome [IMG]
    Broni, Feb 9, 2013
    #51
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