System Check virus removed but Internet not working

Inactive
By nautilus808
Feb 8, 2012
  1. I have been at this for days. I used avira and malwarebytes to remove the issues. The virus seems to be gone. Most of my files are no longer hidden. The internet does not work. Please help. I Tried to reinstall IE with out extras and Java then ran the javra but still no internet. Im able to connect another computer the wireless connection. Thank you. Please help
  2. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    Welcome aboard [​IMG]

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    =============================================================

    Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
    • Press "Scan".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.
  3. nautilus808

    nautilus808 Newcomer, in training Topic Starter Posts: 60

    Thanks for the fast reply and help! Please see below:

    Farbar Service Scanner Version: 08-02-2012
    Ran by Pondalex (administrator) on 08-02-2012 at 20:41:01
    Running from "G:\round 2"
    Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============
    Dnscache Service is not running. Checking service configuration:
    The start type of Dnscache service is OK.
    The ImagePath of Dnscache service is OK.
    The ServiceDll of Dnscache service is OK.

    Dhcp Service is not running. Checking service configuration:
    The start type of Dhcp service is OK.
    The ImagePath of Dhcp service is OK.
    The ServiceDll of Dhcp service is OK.

    tdx Service is not running. Checking service configuration:
    The start type of tdx service is OK.
    The ImagePath of tdx service is OK.


    Connection Status:
    ==============
    Localhost is blocked.
    There is no connection to network.
    Attempt to access Google IP returned error: Other errors
    Attempt to access Yahoo IP returend error: Other errors
    IE proxy is enabled.



    Windows Firewall:
    =============
    mpsdrv Service is not running. Checking service configuration:
    The start type of mpsdrv service is OK.
    The ImagePath of mpsdrv service is OK.

    MpsSvc Service is not running. Checking service configuration:
    Checking Start type: Attention! Unable to open MpsSvc registry key. The service key does not exist.
    Checking ImagePath: Attention! Unable to open MpsSvc registry key. The service key does not exist.
    Checking ServiceDll: Attention! Unable to open MpsSvc registry key. The service key does not exist.
    Checking LEGACY_MpsSvc: Attention! Unable to open LEGACY_MpsSvc\0000 registry key. The key does not exist.

    bfe Service is not running. Checking service configuration:
    Checking Start type: Attention! Unable to open bfe registry key. The service key does not exist.
    Checking ImagePath: Attention! Unable to open bfe registry key. The service key does not exist.
    Checking ServiceDll: Attention! Unable to open bfe registry key. The service key does not exist.
    Checking LEGACY_bfe: Attention! Unable to open LEGACY_bfe\0000 registry key. The key does not exist.


    Firewall Disabled Policy:
    ==================
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
    "EnableFirewall"=DWORD:0
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
    "EnableFirewall"=DWORD:0
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
    "EnableFirewall"=DWORD:0


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Security Center:
    ============
    wscsvc Service is not running. Checking service configuration:
    The start type of wscsvc service is OK.
    The ImagePath of wscsvc service is OK.
    The ServiceDll of wscsvc service is OK.
    Checking LEGACY_wscsvc: Attention! Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.


    Windows Update:
    ===========
    cryptsvc Service is not running. Checking service configuration:
    The start type of cryptsvc service is OK.
    The ImagePath of cryptsvc service is OK.
    The ServiceDll of cryptsvc service is OK.
    Checking LEGACY_cryptsvc: Attention! Unable to open LEGACY_cryptsvc\0000 registry key. The key does not exist.


    File Check:
    ========
    C:\Windows\system32\nsisvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
    C:\Windows\system32\Drivers\afd.sys => MD5 is legit
    C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\system32\dnsrslvr.dll => MD5 is legit
    C:\Windows\system32\mpssvc.dll => MD5 is legit
    C:\Windows\system32\bfe.dll => MD5 is legit
    C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\system32\SDRSVC.dll => MD5 is legit
    C:\Windows\system32\vssvc.exe => MD5 is legit
    C:\Windows\system32\wscsvc.dll => MD5 is legit
    C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\system32\wuaueng.dll => MD5 is legit
    C:\Windows\system32\qmgr.dll => MD5 is legit
    C:\Windows\system32\es.dll => MD5 is legit
    C:\Windows\system32\cryptsvc.dll => MD5 is legit
    C:\Windows\system32\svchost.exe => MD5 is legit
    C:\Windows\system32\rpcss.dll => MD5 is legit


    **** End of log ****
  4. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    We have some other issues there, but regarding your internet connection it's being blocked by something:
    Could be messed up settings but most likely you're still infected.

    Download aswMBR to your desktop.
    Double click the aswMBR.exe to run it.
    If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
    Click the "Scan" button to start scan.
    On completion of the scan click "Save log", save it to your desktop and post in your next reply.

    NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

    =============================================================

    Download Bootkit Remover to your Desktop.

    • Unzip downloaded file to your Desktop.
    • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
    • It will show a Black screen with some data on it.
    • Right click on the screen and click Select All.
    • Press CTRL+C
    • Open a Notepad and press CTRL+V
    • Post the output back here.
  5. nautilus808

    nautilus808 Newcomer, in training Topic Starter Posts: 60

    I downloaded aswMBR to the desktop of a working computer and update the definitions but when i transfer the file to the infected computer, does it bring the updated definitions? It does not run on the infected computer. I tried running as admin and normal as well..
  6. nautilus808

    nautilus808 Newcomer, in training Topic Starter Posts: 60

    Bootkit Remover
    (c) 2009 Esage Lab
    www.esagelab.com

    Program version: 1.2.0.1
    OS Version: Microsoft Windows Vista Home Premium Edition Service Pack 2 (build 6
    002), 32-bit

    System volume is \\.\C:
    \\.\C: -> \\.\PhysicalDrive0 at offset 0x00000003`c3700000

    Size Device Name MBR Status
    --------------------------------------------
    596 GB \\.\PhysicalDrive0 Controlled by rootkit!

    Boot code on some of your physical disks is hidden by a rootkit.
    To disinfect the master boot sector, use the following command:
    remover.exe fix <device_name>
    To inspect the boot code manually, dump the master boot sector:
    remover.exe dump <device_name> [output_file]


    Done;
    Press any key to quit...
  7. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    Yeah, we have some rootkit there.

    Please download and run ListParts by Farbar (for 32-bit system)

    Please download and run ListParts64 by Farbar (for 64-bit system)

    Click on Scan button.

    Scan result will open in Notepad.
    Post it in your next reply.
  8. nautilus808

    nautilus808 Newcomer, in training Topic Starter Posts: 60

    ListParts by Farbar
    Ran by Pondalex on 08-02-2012 at 21:50:09
    Windows Vista (X86)
    Running From: G:\round 2
    Language: 0409
    ************************************************************

    ========================= Memory info ======================

    Percentage of memory in use: 40%
    Total physical RAM: 3069.22 MB
    Available physical RAM: 1828.02 MB
    Total Pagefile: 6347.33 MB
    Available Pagefile: 4742.59 MB
    Total Virtual: 2047.88 MB
    Available Virtual: 1964.92 MB

    ======================= Partitions =========================

    1 Drive c: (OS) (Fixed) (Total:581.12 GB) (Free:382.88 GB) NTFS ==>[Drive with boot components (obtanied from BCD)]
    2 Drive d: (RECOVERY) (Fixed) (Total:15 GB) (Free:7.29 GB) NTFS
    4 Drive g: () (Removable) (Total:3.72 GB) (Free:3.63 GB) FAT32

    Disk ### Status Size Free Dyn Gpt
    -------- ---------- ------- ------- --- ---
    Disk 0 Online 596 GB 0 B
    Disk 1 Online 3820 MB 0 B

    Partitions of Disk 0:
    ===============

    Partition ### Type Size Offset
    ------------- ---------------- ------- -------
    Partition 1 OEM 55 MB 32 KB
    Partition 2 Primary 15 GB 55 MB
    Partition 3 Primary 581 GB 15 GB

    Disk: 0
    Partition 1
    Type : DE
    Hidden: Yes
    Active: No

    There is no volume associated with this partition.

    Disk: 0
    Partition 2
    Type : 07
    Hidden: No
    Active: No

    Volume ### Ltr Label Fs Type Size Status Info
    ---------- --- ----------- ----- ---------- ------- --------- --------
    * Volume 1 D RECOVERY NTFS Partition 15 GB Healthy

    Disk: 0
    Partition 3
    Type : 07
    Hidden: No
    Active: Yes

    Volume ### Ltr Label Fs Type Size Status Info
    ---------- --- ----------- ----- ---------- ------- --------- --------
    * Volume 2 C OS NTFS Partition 581 GB Healthy System (partition with boot components)

    Partitions of Disk 1:
    ===============

    Partition ### Type Size Offset
    ------------- ---------------- ------- -------
    Partition 1 Primary 3819 MB 32 KB

    Disk: 1
    Partition 1
    Type : 0B
    Hidden: No
    Active: No

    Volume ### Ltr Label Fs Type Size Status Info
    ---------- --- ----------- ----- ---------- ------- --------- --------
    * Volume 3 G FAT32 Removable 3819 MB Healthy



    ****** End Of Log ******
  9. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    That looks normal.

    Download the FixTDSS.exe

    Save the file to your Windows desktop.
    Close all running programs.
    If you are running Windows XP, turn off System Restore. How to turn off or turn on Windows XP System Restore
    Double-click the FixTDSS.exe file to start the removal tool.
    Click Start to begin the process, and then allow the tool to run.
    OK any security prompts.
    Restart the computer when prompted by the tool.
    After the computer has started, the tool will inform you of the state of infection (make sure to let me know what it said)
    If you are running Windows XP, re-enable System Restore.
  10. nautilus808

    nautilus808 Newcomer, in training Topic Starter Posts: 60

    When i disabled system restore, i got a message that said "could not create scheduled task for following reasons. the request is not supported (0x8c0700322).
    When the computer restarted, it wanted to launch start up repair mode, i requested it to start normally but it went back tp the black screen asking to launch start up repair mode. If i choose sttart up repair i get the guest screen log in to whic i can not login with any known id have.
  11. nautilus808

    nautilus808 Newcomer, in training Topic Starter Posts: 60

    I just realized i was not suppost to turn off system restore if i have vista. Is this the problem?
     
  12. nautilus808

    nautilus808 Newcomer, in training Topic Starter Posts: 60

    Computer will not boot up now.....
  13. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    Did you actually run FixTDSS?
  14. nautilus808

    nautilus808 Newcomer, in training Topic Starter Posts: 60

    , Oh good your still there! I ran the fixtdss tool, followed the prompts and resatrted the computer. Wont boot now.
  15. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    If you have Vista/7 DVD...

    start with step 2

    If you don't have Vista/7 DVD...

    1. Create Vista/7 Recovery Disc.

    Option 1 :
    Vista: http://www.vistax64.com/tutorials/141820-create-recovery-disc.html (Option Two)
    Windows 7: http://www.guidingtech.com/3816/system-repair-recovery-disc-windows-7/

    Option 2:
    Download Vista Recovery Disc iso image: http://www.mediafire.com/?vmujazrmmog
    Download Windows 7 Recovery Disc iso image: http://digiex.net/downloads/downloa.../2659-windows-7-32-bit-x86-recovery-disc.html
    Burn it to DVD: http://neosmart.net/wiki/display/G/Burning ISO Images to a CD or DVD

    2. Boot from created disk. You may need to set the CD-Rom as first boot device if it isn't already (if you don't know how to do it, see HERE)

    Vista users. At first screen click on Repair your computer:
    [​IMG]

    Windows 7 users. At first screen click on Install now:
    [​IMG]
    Select your language and click next:
    [​IMG]
    Click the button for "Use recovery tools":
    [​IMG]

    The following applies to both, Vista and Windows 7 users.

    This will bring you to a new screen where the repair process will look for all Windows Vista/7 installations on your computer. When done you will be presented with the System Recovery Options dialog box:
    [​IMG]
    After this, it will present you with a list of options including startup repair, system restore and command prompt:
    [​IMG]
    Select Command Prompt

    Type in:
    bootrec /fixmbr (<--- there is a "space" after "bootrec")
    and then press Enter

    Type in:
    bootrec /fixboot (<--- there is a "space" after "bootrec")
    and then press Enter

    Once completed then type Exit, press Enter and restart computer.

    Attempt to boot normally.
  16. nautilus808

    nautilus808 Newcomer, in training Topic Starter Posts: 60

    can i use my windows vista reinstallation dvd
  17. nautilus808

    nautilus808 Newcomer, in training Topic Starter Posts: 60

    can i use my windows vista reinstallation dvd? i was able to change boot sequeunce but the windows vista installation cd wont start up :(
  18. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    No, reinstallation disk won't work.
  19. nautilus808

    nautilus808 Newcomer, in training Topic Starter Posts: 60

    When I try to boot from the created disc, message says not boot device available. The boot sequence is really messed up . Im lost, please help. The computer is completely disabled now
  20. nautilus808

    nautilus808 Newcomer, in training Topic Starter Posts: 60

    I was able to get the computer to boot up by using "last known configuration"
  21. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    Post new Bootkit Remover log.
  22. nautilus808

    nautilus808 Newcomer, in training Topic Starter Posts: 60

    Recdisc will not run the program.

    Please see below
    (c) 2009 Esage Lab
    www.esagelab.com

    Program version: 1.2.0.1
    OS Version: Microsoft Windows Vista Home Premium Edition Service Pack 2 (build 6
    002), 32-bit

    System volume is \\.\C:
    \\.\C: -> \\.\PhysicalDrive0 at offset 0x00000003`c3700000

    Size Device Name MBR Status
    --------------------------------------------
    596 GB \\.\PhysicalDrive0 Controlled by rootkit!

    Boot code on some of your physical disks is hidden by a rootkit.
    To disinfect the master boot sector, use the following command:
    remover.exe fix <device_name>
    To inspect the boot code manually, dump the master boot sector:
    remover.exe dump <device_name> [output_file]


    Done;
    Press any key to quit...
  23. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    Download TDSSKiller and save it to your desktop.
    • Doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
    • If an infected file is detected, the default action will be Cure, click on Continue.
    • If a suspicious file is detected, the default action will be Skip, click on Continue.
    • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
    • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
    • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  24. nautilus808

    nautilus808 Newcomer, in training Topic Starter Posts: 60

    The tdskiller needed to restart the computer, as the computer was restarting a blue screen poped up indicating the computer had to shut down. It appeared for a second so not sure what it said. The computer than restarted. Please se below for log from tdskiller:

    Tds killer created about 2000 files on my c drive
  25. Broni

    Broni Malware Annihilator Posts: 46,177   +251

    Say again....


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