What does the pop-up say?
It says that it:
Can not delete Avast_1033.chm:Access denied.
Make sure disk is not full or write-protected and that the files are not currently in use.
When I check out that specific file it says that it is a complied HTML Help file.
I'm going to call it a night. Thank you so very much for all your help today. I'll check back in first thing in the morning.
Good morning and happy Saturday!
Is it the only file which you can't remove?
Download, and install Unlocker: http://cedrick.collomb.perso.sfr.fr/unlocker/
It'll install under right click menu.
Open Windows Explorer.
Navigate to offending folder/file.
Right click on a folder/file. Click Unlocker
Select Delete from drop-down menu:
A folder/file will refuse to be deleted, but Unlocker will give you an option to delete on reboot:
If the above doesn't work, try...
The Link you have for the Unlocker program is giving me a page load error. I tried to find it on my own but I think I ended up with the wrong version.
Should I just try one of the other ones you provided?
Sorry about it.
Thank you for the new link. I installed Unlocker 1.9.1 and I think my problem may be user error generated. lol
I installed and rebooted. Then I open windows explorer and right click on the avast folder I want to delete. It pops open a Unlocker window with a few options which do not look like your screen grabs of the program. The options I have available are Kill Process, Unlock, Unlock All and Quit. I also have a pull down menu on the bottom left which are listed as follows: No action, delete, rename, move and copy.
I tried just hitting Unlock All and then I went to the folder and tried to delete it. No luck. Then I tried highlighting all the entries in the Unlocker popup window that it generated when I right clicked on the Avast file. No luck when I tried to delete the folder.
Am I supposed to be deleting the file folder from within Unlocker? If so, is that the Kill Process?
Sorry for my confusion.
Re-read my instructions.
I uninstalled the version of Unlock that I had installed because it did not match the version from your instructions. However, when I tried to click on the link for an older version of Unlocker, I got a page error. So, I moved on to LockHunter hoping to have better luck. It installed fine, I selected the proper folder and hit unlock. It gave me the following error message:
Cannot unlock the file because some processes are still locking it. Try to unlock the file again.
I tried again, with no luck. Apparently its my AvastSvc.exe file that is causing all the trouble. This is the exe file that I can see running in my background through the Task Manager.
I've never run into a program this difficult to get off my machine, except AOL. lol I'm sorry to be such a pain. Should I try the next unlocker program on the list?
Unlocker 1.9.1 is fine.
You just not following my instructions.
Re-read my reply #55 starting with:
I uninstalled Lock hunter and went back to Unlocker. I have version 1.9.1 of this program. (older versions are not available via the provided link) When I open windows explorer and right click on the folder to open Unlocker I have the option to Delete but it does not give me a start command such as the OK button in your instructions. The only command buttons I have available are Kill Processes, Unlock, Unlock All and Quit. So when I select Delete from the drop down menu .... what do I do at that point?
Ok...I figured out what I was doing wrong. I was opening the Unlock program first, instead of trying to delete first. So I deleted all the files with the Unlock program. It said it would finish the process when I rebooted. I rebooted, and avast was still there. So I went into Safe Mode and I was able to delete the files. Finally. Yeah I thought. Not so much.
When I rebooted after removing the last of the Avast files, my windows will not load in regular mode. I'm in safe mode with networking currently. When I tried to restart in regular mode it just kept circling back to the beginning. It tries to load windows but crashes it looks like before cycling back to try again.
I'm not sure what I did wrong or how removing a virus protection could cause so much trouble. It looks like I've made things worse just when I thought I was finally done. I'm so sorry.
Well I tried to reboot again with no luck. It crashes right before I would normally get the logon popup for windows. There is a split second where I get a blue screen with some kind of error message but I don't know how to stop it so I can view it and let you know what it is.
Reboot in safe mode and use the latest restore point you created in your reply #43 (yesterday).
My system has been restored.
I was able to uninstall Avast with aswclear. However, I have a few files that are associated with avast that i am leery of deleting without a go ahead.
avastSS which is located at c:\WINDOWS
_avast_ which is located at c:\\Documents and Settings\Jazz\Local Settings\temp
_avast_ which is located at c:\WINDOWS\Temp
It looks like the two temp documents are empty folders, so I should be able to remove those. The avastSS is a 41 KB file and the Type is Screen Saver (?).
Create new restore point and whack those files.
Gone baby Gone LOL and now I have successfully re-installed both Malwarebytes and Avast. I'm getting ready to create another new restore point and then work on my windows updates. Keep your fingers crossed for me. I'll be back to update you once I've finished.
Way to go!!
Good luck and stay safe
Well I have all my updates done...I think. I uninstalled my old Secunia because it would not initialize. Went and got the newest Secunia via the link you gave me. Installed twice now. It does not open a user interface. All I get is a white screen that pops open then it shuts down. It shows its running in my sys tray but I can open up it. Any suggestions on what I could be doing wrong?
Your best shot would be Secunia forum: http://secunia.com/community/forum/
Very friendly people...
That's where I'll head then. I want to tell you thank you so very much for all your help. I don't know what I would have done with out you! I'll be back this week to send you a donation. The service you guys provide is wonderful and if I ever have a problem again I'll know where to come.
You're very welcome