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System restore problems hardware error

By daveki
Dec 20, 2009
Topic Status:
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  1. hi all,

    i had a malware problem which i got rid of with the help of the malware forum on this site,but i am still unable to run system restore.ive been told i have a hardware problem and i was asked to forward the following info on to this forum so i can be helped further:

    You have:
    C:\Program Files\Intel\AMT\UNS.exe
    C:\Program Files\Intel\AMT\LMS.exe

    and related Services with Errors:
    O23 - Service: Intel(R) Active Management Technology Local Management Service (LMS) - Intel Corporation - C:\Program Files\Intel\AMT\LMS.exe
    Event Type: Error
    Event Source: LMS
    Event Category: None
    Event ID: 2
    Date: 19/12/2009
    Time: 23:33:01
    User: NT AUTHORITY\SYSTEM
    Computer: DAVESLAPTOP
    Description:
    LMS Service cannot connect to HECI driver

    and related Service:
    023 - Service: Intel(R) Active Management Technology User Notification Service (UNS) - Intel Corporation - C:\Program Files\Intel\AMT\UNS.exe
    Event Type: Error
    Event Source: Intel(R) AMT
    Event Category: UNS
    Event ID: 2002
    Date: 19/12/2009
    Time: 23:33:04
    User: N/A
    Computer: DAVESLAPTOP
    Description:
    [UNS] Failed to subscribe to local Intel(R) AMT.

    could someone help me to rectify these problems
    thanks

    dave
     
  2. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,372   +167

    Hmmm... haven't heard of Intel's LMS service before... but a quick Google shows it's legit. Please tell us
    > Your computers make and model number
    > Which Windows are you running and which Service Pack leve is installed?
     
  3. daveki

    daveki TS Rookie Topic Starter Posts: 18

    hi

    my laptop is an acer travelmate 6592g, im running windows xp pro with service pack 3 as far as im aware.

    cheers m8

    dave
     
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