The 8 step bad image pop up help guide

Solved
By broussard04
Dec 20, 2010
Topic Status:
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  1. here are the files i hope someone can help!!

    Malwarebytes' Anti-Malware 1.50
    www.malwarebytes.org

    Database version: 5359

    Windows 6.0.6002 Service Pack 2
    Internet Explorer 7.0.6002.18005

    12/19/2010 10:25:31 PM
    mbam-log-2010-12-19 (22-25-31).txt

    Scan type: Quick scan
    Objects scanned: 150457
    Time elapsed: 5 minute(s), 38 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)

    GMER 1.0.15.15530 - http://www.gmer.net
    Rootkit quick scan 2010-12-19 22:57:40
    Windows 6.0.6002 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0 Hitachi_HTS543216L9A300 rev.FB2OC40C
    Running: 7g23807l.exe; Driver: C:\Users\JbKilla\AppData\Local\Temp\uxryypod.sys


    ---- Devices - GMER 1.0.15 ----

    AttachedDevice \FileSystem\Ntfs \Ntfs AVGIDSFilter.Sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )
    AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
    AttachedDevice \FileSystem\fastfat \Fat AVGIDSFilter.Sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )
    AttachedDevice \Driver\tdx \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
    AttachedDevice \Driver\tdx \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
    AttachedDevice \Driver\tdx \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
    AttachedDevice \Driver\tdx \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
    AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (WDF Dynamic/Microsoft Corporation)
    AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (WDF Dynamic/Microsoft Corporation)

    ---- EOF - GMER 1.0.15 ----


    DDS (Ver_10-12-12.02) - NTFSx86
    Run by JbKilla at 23:00:49.60 on Sun 12/19/2010
    Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_22
    Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.1976.854 [GMT -6:00]

    AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
    SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

    ============== Running Processes ===============

    C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k rpcss
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\SLsvc.exe
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\system32\agrsmsvc.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\AVG\AVG10\avgwdsvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
    C:\Program Files\Acer Arcade Deluxe\HomeMedia\Kernel\DMP\CLHNService.exe
    C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
    C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Windows\system32\lxczcoms.exe
    C:\Acer\Mobility Center\MobilityService.exe
    C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
    C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
    C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\Program Files\Cyberlink\Shared files\RichVideo.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Windows\System32\svchost.exe -k WerSvcGroup
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    C:\Program Files\AVG\AVG10\avgnsx.exe
    C:\Program Files\AVG\AVG10\avgemcx.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\System32\alg.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe
    C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe
    C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\Kernel\CLML\CLMLSvc.exe
    C:\Program Files\Acer Arcade Deluxe\PlayMovie\PMVService.exe
    C:\Windows\System32\igfxpers.exe
    C:\Windows\RtHDVCpl.exe
    C:\Program Files\Launch Manager\LManager.exe
    C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
    C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Program Files\Lexmark 1200 Series\LXCZbmgr.exe
    D:\iTunesHelper.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\AVG\AVG10\avgtray.exe
    C:\Windows\ehome\ehtray.exe
    C:\Windows\system32\igfxext.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Program Files\Lexmark 1200 Series\lxczbmon.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Users\JbKilla\AppData\Local\Temp\RtkBtMnt.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\PROGRA~1\AVG\AVG10\avgrsx.exe
    C:\Program Files\AVG\AVG10\avgcsrvx.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
    C:\Windows\system32\NOTEPAD.EXE
    C:\Windows\system32\NOTEPAD.EXE
    C:\Windows\explorer.exe
    C:\Windows\system32\taskeng.exe
    C:\Users\JbKilla\Downloads\dds.scr
    C:\Windows\system32\wbem\wmiprvse.exe

    ============== Pseudo HJT Report ===============

    uStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp32&d=1008&m=aspire_5735
    uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp32&d=1008&m=aspire_5735
    mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp32&d=1008&m=aspire_5735
    mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp32&d=1008&m=aspire_5735
    uInternet Settings,ProxyOverride = *.local
    BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
    BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
    BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
    BHO: ShowBarObj Class: {83a2f9b1-01a2-4aa5-87d1-45b6b8505e96} - c:\program files\acer\empowering technology\edatasecurity\x86\ActiveToolBand.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - c:\program files\acer\empowering technology\edatasecurity\x86\eDStoolbar.dll
    uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
    uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
    mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
    mRun: [BkupTray] "c:\program files\newtech infosystems\nti backup now 5\BkupTray.exe"
    mRun: [ArcadeDeluxeAgent] "c:\program files\acer arcade deluxe\acer arcade deluxe\ArcadeDeluxeAgent.exe"
    mRun: [CLMLServer] "c:\program files\acer arcade deluxe\acer arcade deluxe\kernel\clml\CLMLSvc.exe"
    mRun: [PlayMovie] "c:\program files\acer arcade deluxe\playmovie\PMVService.exe"
    mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
    mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
    mRun: [Persistence] c:\windows\system32\igfxpers.exe
    mRun: [RtHDVCpl] RtHDVCpl.exe
    mRun: [Skytel] Skytel.exe
    mRun: [LManager] c:\progra~1\launch~1\LManager.exe
    mRun: [eDataSecurity Loader] c:\program files\acer\empowering technology\edatasecurity\x86\eDSloader.exe
    mRun: [ePower_DMC] c:\program files\acer\empowering technology\epower\ePower_DMC.exe
    mRun: [eRecoveryService]
    mRun: [Acer Assist Launcher] c:\program files\acer\acer assist\launcher.exe
    mRun: [Acer Product Registration] "c:\program files\acer\acer registration\ACE1.exe" /startup
    mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
    mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
    mRun: [lxczbmgr.exe] "c:\program files\lexmark 1200 series\lxczbmgr.exe"
    mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
    mRun: [iTunesHelper] "D:\iTunesHelper.exe"
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
    mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
    Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
    Notify: igfxcui - igfxdev.dll
    AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL

    ================= FIREFOX ===================

    FF - ProfilePath - c:\users\jbkilla\appdata\roaming\mozilla\firefox\profiles\ri8dl30u.default\
    FF - prefs.js: browser.search.selectedEngine - Yahoo
    FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
    FF - component: c:\program files\avg\avg10\firefox\components\avgssff.dll
    FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
    FF - plugin: c:\program files\mozilla firefox\plugins\npPandoWebInst.dll
    FF - plugin: c:\program files\unity\webplayer\loader\npUnity3D32.dll
    FF - plugin: c:\users\jbkilla\appdata\local\yahoo!\browserplus\2.9.8\plugins\npybrowserplus_2.9.8.dll
    FF - plugin: d:\mozilla plugins\npitunes.dll
    FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
    FF - Ext: AVG Safe Search: {3f963a5b-e555-4543-90e2-c3908898db71} - c:\program files\avg\avg10\Firefox

    ============= SERVICES / DRIVERS ===============

    R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 25680]
    R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 26064]
    R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-9-7 249424]
    R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34384]
    R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-11-9 299984]
    R2 {49DE1C67-83F8-4102-99E0-C16DCC7EEC796};{49DE1C67-83F8-4102-99E0-C16DCC7EEC796};c:\program files\acer arcade deluxe\playmovie\000.fcl [2008-4-30 61424]
    R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2010-11-10 6127184]
    R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2010-10-22 265400]
    R2 BUNAgentSvc;NTI Backup Now 5 Agent Service;c:\program files\newtech infosystems\nti backup now 5\client\Agentsvc.exe [2008-3-3 16384]
    R2 CLHNService;CLHNService;c:\program files\acer arcade deluxe\homemedia\kernel\dmp\CLHNService.exe [2008-4-30 81504]
    R2 ETService;Empowering Technology Service;c:\program files\acer\empowering technology\service\ETService.exe [2008-4-30 24576]
    R2 NTIBackupSvc;NTI Backup Now 5 Backup Service;c:\program files\newtech infosystems\nti backup now 5\BackupSvc.exe [2008-4-6 50424]
    R2 NTIPPKernel;NTIPPKernel;c:\program files\acer arcade deluxe\homemedia\kernel\dmp\NTIPPKernel.sys [2008-4-30 122368]
    R2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;c:\program files\newtech infosystems\nti backup now 5\SchedulerSvc.exe [2008-4-4 131072]
    R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 123472]
    R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 30288]
    R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 27216]
    S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2008-1-20 179712]

    =============== Created Last 30 ================

    2010-12-16 19:14:01 66048 ----a-w- c:\program files\windows mail\wabmig.exe
    2010-12-16 19:14:01 515584 ----a-w- c:\program files\windows mail\wab.exe
    2010-12-16 19:14:01 33280 ----a-w- c:\program files\windows mail\wabfind.dll
    2010-12-12 16:42:27 -------- d-----w- c:\users\jbkilla\appdata\roaming\AVG10
    2010-12-12 16:41:00 -------- dc-h--w- c:\progra~2\Common Files
    2010-12-12 16:38:55 -------- dc----w- c:\progra~2\AVG10
    2010-12-12 16:38:55 -------- d-----w- c:\windows\system32\drivers\AVG
    2010-12-12 15:28:12 6273872 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{226a96f4-937e-48c9-9903-3504e0b06af9}\mpengine.dll
    2010-12-12 14:51:36 -------- dc----w- c:\progra~2\MFAData
    2010-12-09 14:36:41 644360 -c--a-w- c:\progra~2\microsoft\ehome\packages\mcespotlight\mcespotlight\SpotlightResources.dll

    ==================== Find3M ====================

    2010-11-04 18:56:07 345600 ----a-w- c:\windows\system32\wmicmiplugin.dll
    2010-11-04 18:55:38 352768 ----a-w- c:\windows\system32\taskschd.dll
    2010-11-04 18:55:38 270336 ----a-w- c:\windows\system32\taskcomp.dll
    2010-11-04 18:55:12 601600 ----a-w- c:\windows\system32\schedsvc.dll
    2010-11-04 16:34:06 171520 ----a-w- c:\windows\system32\taskeng.exe
    2010-10-28 15:44:56 34304 ----a-w- c:\windows\system32\atmlib.dll
    2010-10-28 13:27:47 292352 ----a-w- c:\windows\system32\atmfd.dll
    2010-10-28 13:20:12 2048 ----a-w- c:\windows\system32\tzres.dll
    2010-10-21 20:08:42 834048 ----a-w- c:\windows\system32\wininet.dll
    2010-10-21 18:30:50 389632 ----a-w- c:\windows\system32\html.iec
    2010-10-20 17:41:28 78336 ----a-w- c:\windows\system32\ieencode.dll
    2010-10-19 16:41:44 222080 ------w- c:\windows\system32\MpSigStub.exe
    2010-10-18 13:37:35 81920 ----a-w- c:\windows\system32\consent.exe
    2010-10-18 13:31:24 2038272 ----a-w- c:\windows\system32\win32k.sys

    ============= FINISH: 23:04:03.63 ===============

    please let me know what to do next thanks justin
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    Welcome to TechSpot! I will help you to determine what the problem is.

    I have deleted your other thread wit 'Step 4. It was a duplicate of the Malwarebytes log you have here. What you are missing is the additional log from DDS named Attach.txt.. Please paste that into this thread. All logs and discussion of this problem will take place here, on this thread.

    Regarding bad image. Please give me information about this. What are you trying to do when you get the 'bad image' message? Is there more to the message than these 2 words? Is there any other problem with the system at this time?
  3. broussard04

    broussard04 Newcomer, in training Topic Starter

    attach files

    here are the files yall requested it has the bad pop up image window whenever i do anything, either starting up the computer or clicking on mozzilla firefox, if i open anything it will have a bad image pop up i wish i could take a screen shot so everynody could see what i see i hope this helps and thanks for the help


    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT

    DDS (Ver_10-12-12.02)

    Microsoft® Windows Vista™ Home Premium
    Boot Device: \Device\HarddiskVolume2
    Install Date: 10/30/2008 7:22:34 AM
    System Uptime: 12/22/2010 6:22:14 PM (0 hours ago)

    Motherboard: Acer | | CathedralPeak
    Processor: Intel(R) Pentium(R) Dual CPU T3200 @ 2.00GHz | U2E1 | 1000/166mhz

    ==== Disk Partitions =========================

    C: is FIXED (NTFS) - 70 GiB total, 17.542 GiB free.
    D: is FIXED (NTFS) - 70 GiB total, 50.753 GiB free.
    E: is CDROM ()

    ==== Disabled Device Manager Items =============

    ==== System Restore Points ===================

    No restore point in system.

    ==== Installed Programs ======================

    Acer Arcade Deluxe
    Acer Assist
    Acer eDataSecurity Management
    Acer Empowering Technology
    Acer ePower Management
    Acer eRecovery Management
    Acer eSettings Management
    Acer GridVista
    Acer Mobility Center Plug-In
    Acer Registration
    Acer ScreenSaver
    Activation Assistant for the 2007 Microsoft Office suites
    Actron Scanning Suite
    Adobe Flash Player 10 Plugin
    Adobe Flash Player ActiveX
    Adobe Reader 8.1.3
    Adobe Shockwave Player 11.5
    Agere Systems HDA Modem
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    AVG 2011
    AviSynth 2.5
    Bonjour
    DivX Web Player
    eSobi v2
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Intel(R) Graphics Media Accelerator Driver
    iPhone Configuration Utility
    iTunes
    Java Auto Updater
    Java(TM) 6 Update 22
    Launch Manager
    Lexmark 1200 Series
    LightScribe 1.4.142.1
    LimeWire 5.5.16
    Malwarebytes' Anti-Malware
    Marvell Miniport Driver
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB2416447)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 3.5 SP1
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Home and Student 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Works
    MobileMe Control Panel
    Mozilla Firefox (3.5.16)
    MSVC80_x86
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    Mystery Solitaire - Secret Island
    Nokia Connectivity Cable Driver
    NTI Backup Now 5
    NTI Backup Now Standard
    NTI Media Maker 8
    OGA Notifier 2.0.0048.0
    Orion
    Pando Media Booster
    PC Connectivity Solution
    PhotoNow!
    PowerDirector
    Quicken 2005
    QuickTime
    Realtek High Definition Audio Driver
    Realtek USB 2.0 Card Reader
    Safari
    Security Update for 2007 Microsoft Office System (KB2288621)
    Security Update for 2007 Microsoft Office System (KB2288931)
    Security Update for 2007 Microsoft Office System (KB2289158)
    Security Update for 2007 Microsoft Office System (KB2344875)
    Security Update for 2007 Microsoft Office System (KB2345043)
    Security Update for 2007 Microsoft Office System (KB969559)
    Security Update for 2007 Microsoft Office System (KB976321)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Microsoft Office Excel 2007 (KB2345035)
    Security Update for Microsoft Office InfoPath 2007 (KB979441)
    Security Update for Microsoft Office PowerPoint 2007 (KB982158)
    Security Update for Microsoft Office PowerPoint Viewer (KB2413381)
    Security Update for Microsoft Office system 2007 (972581)
    Security Update for Microsoft Office system 2007 (KB974234)
    Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
    Security Update for Microsoft Office Word 2007 (KB2344993)
    Spelling Dictionaries Support For Adobe Reader 8
    Synaptics Pointing Device Driver
    Unity Web Player
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft Office OneNote 2007 (KB980729)
    VC80CRTRedist - 8.0.50727.762
    Windows Driver Package - FTDI CDM Driver Package (03/13/2008 2.04.06)
    Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0)
    Windows Driver Package - SPX Service Solutions, Inc (spxusb) Ports (13/04/2009 1.03)
    Windows Driver Package - SPX Service Solutions, Inc (usbser) Ports (10/02/06 )
    Windows Media Player Firefox Plugin
    Yahoo! BrowserPlus 2.9.8
    Zuma Deluxe

    ==== Event Viewer Messages From Past Week ========

    12/22/2010 6:23:23 PM, Error: Microsoft-Windows-SharedAccess_NAT [31004] - The DNS proxy agent was unable to allocate 0 bytes of memory. This may indicate that the system is low on virtual memory, or that the memory manager has encountered an internal error.
    12/22/2010 6:22:57 PM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    12/22/2010 6:22:40 PM, Error: Microsoft-Windows-WLAN-AutoConfig [10000] - WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\athihvs.dll Error Code: 126
    12/21/2010 2:27:53 PM, Error: volsnap [36] - The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
    12/19/2010 10:45:24 PM, Error: EventLog [6008] - The previous system shutdown at 10:43:49 PM on 12/19/2010 was unexpected.
    12/19/2010 10:43:35 PM, Error: Service Control Manager [7031] - The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
    12/19/2010 10:21:52 PM, Error: atapi [11] - The driver detected a controller error on \Device\Ide\IdePort0.
    12/16/2010 10:54:31 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
    12/16/2010 10:54:31 PM, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    12/16/2010 10:54:31 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

    ==== End Of File ===========================
  4. broussard04

    broussard04 Newcomer, in training Topic Starter

    one of the error messages that pop up

    c:\PROGRA~1\google|GOOGLE~1\GOEC62~1.DLL
  5. broussard04

    broussard04 Newcomer, in training Topic Starter

    one of the error messages that pop up

    c:\PROGRA~1\google\GOOGLE~1\GOEC62~1.DLL
  6. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    c:\PROGRA~1\google\GOOGLE~1\GOEC62~1.DLL is the Google Desktop.

    I see this entry in the log: AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL

    Uninstall the Google Desktop in Add/Remove Programs and see if this resolved the issue. If it doesn't, there is a Registry entry I can have you remove.
    =====================================
    Download HijackThis and save to your desktop.
    • Extract it to a directory on your hard drive called c:\HijackThis.
    • Then navigate to that directory and double-click on the hijackthis.exe file.
    • When started click on the Scan button and then the Save Log button to create a log of your information.
    • The log file and then the log will open in notepad. Be sure to click on Format> Uncheck Word Wrap when you open Notepad
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and paste (Ctrl+V) the log in your next reply.

    NOTE: Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.
  7. broussard04

    broussard04 Newcomer, in training Topic Starter

    next step

    i went to the add remove programs and i dont see a google desktop to uninstall???
    here is the hijack file you requested thanks for the help!!!
  8. broussard04

    broussard04 Newcomer, in training Topic Starter

    hijack file

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 7:02:36 PM, on 12/24/2010
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v7.00 (7.00.6002.18005)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Motorola\MotoConnectService\MotoConnect.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Windows\RtHDVCpl.exe
    C:\Windows\System32\igfxpers.exe
    C:\Program Files\Lexmark 1200 Series\LXCZbmgr.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Program Files\Launch Manager\LManager.exe
    D:\iTunesHelper.exe
    C:\Program Files\Lexmark 1200 Series\lxczbmon.exe
    C:\Windows\System32\hkcmd.exe
    C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
    C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
    C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\Kernel\CLML\CLMLSvc.exe
    C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe
    C:\Program Files\AVG\AVG10\avgtray.exe
    C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Windows\system32\igfxext.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
    C:\Users\JbKilla\AppData\Local\Temp\RtkBtMnt.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Users\JbKilla\AppData\Local\Temp\Temp1_HijackThis.zip\HijackThis.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Users\JbKilla\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp32&d=1008&m=aspire_5735
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp32&d=1008&m=aspire_5735
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp32&d=1008&m=aspire_5735
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vp32&d=1008&m=aspire_5735
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll
    O2 - BHO: ShowBarObj Class - {83A2F9B1-01A2-4AA5-87D1-45B6B8505E96} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\ActiveToolBand.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDStoolbar.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Skytel] Skytel.exe
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
    O4 - HKLM\..\Run: [lxczbmgr.exe] "C:\Program Files\Lexmark 1200 Series\lxczbmgr.exe"
    O4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exe
    O4 - HKLM\..\Run: [iTunesHelper] "D:\iTunesHelper.exe"
    O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
    O4 - HKLM\..\Run: [ePower_DMC] C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
    O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSloader.exe
    O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\Kernel\CLML\CLMLSvc.exe"
    O4 - HKLM\..\Run: [BkupTray] "C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe"
    O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe
    O4 - HKLM\..\Run: [ArcadeDeluxeAgent] "C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Acer Assist Launcher] C:\Program Files\Acer\Acer Assist\launcher.exe
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG10\avgwdsvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: NTI Backup Now 5 Agent Service (BUNAgentSvc) - NewTech Infosystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
    O23 - Service: CLHNService - Unknown owner - C:\Program Files\Acer Arcade Deluxe\HomeMedia\Kernel\DMP\CLHNService.exe
    O23 - Service: eDataSecurity Service - Egis Incorporated - C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
    O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: lxcz_device - - C:\Windows\system32\lxczcoms.exe
    O23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exe
    O23 - Service: MotoConnect Service - Unknown owner - C:\Program Files\Motorola\MotoConnectService\MotoConnectService.exe
    O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
    O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - Unknown owner - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\Cyberlink\Shared files\RichVideo.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

    --
    End of file - 9015 bytes
  9. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    Please re-open HiJackThis and choose do a system scan only. Check the boxes next to ONLY the entries listed below(if present):

    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL

    Close all windows other than HiJackThis, including browsers, so that nothing other than HijackThis is open, then click Fix Checked. A box will pop up asking you if you wish to fix the selected items. Please choose YES. Once it has fixed them, please exit/close HijackThis.

    Reboot and it should be fixed
  10. broussard04

    broussard04 Newcomer, in training Topic Starter

    Problem sovled

    Thank you very much bobbye the problem is fixed your amazing works like a charm now :)
  11. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +32

    You're welcome! That's a good thing! Now you can Remove all of the tools we used and the files and folders they created

    [*]Download OTCleanIt by OldTimer and save it to your Desktop.
    [*] Double click OTCleanIt.exe.
    [*] Click the CleanUp! button.
    [*] If you are prompted to Reboot during the cleanup, select Yes.
    [*]The tool will delete itself once it finishes.[/list]
    Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.
    • You should now set a new Restore Point and remove the old restore points to prevent infection from any previous Restore Points.
    • Go to Start > All Programs > Accessories > System Tools
    • Click "System Restore".
    • Choose "Create a Restore Point" on the first screen then click "Next".
    • Give the Restore Point a name> click "Create".
    • Go back and follow the path to > System Tools.
      [*]Choose Disc Cleanup
      [*]Click "OK" to select the partition or drive you want.
      [*]Click the "More Options" Tab.
      [*]Click "Clean Up" in the System Restore section to remove all previous Restore Points except the newly created one.


    Empty the Recycle Bin
Topic Status:
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