TechSpot

ThinkPoint...?

By Chelsie
Nov 17, 2010
  1. So, I haven't been to see you lovely people in a long time lol but I need some help again.
    My computer seems to have gotten a nice little virus, Im not sure how, but it did. This thing comes up automatically when I try to go to the main screen called ThinkPoint. It says its running a scan, blah, blah blah and then when its life halfway through, it says Database outdated! Cannot go any further until you get the complete full version. I can go to the process and end it, but no programs or anything else show up, it just stays a blank screen.
    I tried to start it in safe mode, also and the exact same thing happens. I have no idea what to do and Im at a loss. Help would be much appreciated.
    Thank you =]
     
  2. Broni

    Broni Malware Annihilator Posts: 52,892   +344

    Let's see, if we can look at your computer booting from an external source.

    Please download OTLPE (filesize 120,9 MB)

    • When downloaded double click on OTLPENet.exe and make sure there is a blank CD in your CD drive. This will automatically create a bootable CD.
    • Reboot your system using the boot CD you just created.
      • Note : If you do not know how to set your computer to boot from CD follow the steps here
    • Your system should now display a REATOGO-X-PE desktop.
    • Depending on your type of internet connection, you should be able to get online as well so you can access this topic more easily.
    • Double-click on the OTLPE icon.
    • When asked Do you wish to load the remote registry, select Yes
    • When asked Do you wish to load remote user profile(s) for scanning, select Yes
    • Ensure the box Automatically Load All Remaining Users" is checked and press OK
    • OTL should now start.
    • Press Run Scan to start the scan.
    • When finished, the file will be saved in drive C:\OTL.txt
    • Copy this file to your USB drive if you do not have internet connection on this system
    • Please post the contents of the OTL.txt file in your reply.
     
  3. Chelsie

    Chelsie TS Rookie Topic Starter Posts: 104

    I got it so that I can access the main computer menu but I cant go on the internet. When I try to it says the application was launched succesfully but was forced to shut down due to security reasons. And then asks me to download the full version of it again. So I cant even access the internet to download OTLPE. Im using a completely different computer to post this
     
  4. Chelsie

    Chelsie TS Rookie Topic Starter Posts: 104

    Okay, so I did a system restore and I can access the internet now. The program is gone also but Im still going to do what you said because I'm not sure if everything is fixed.
     
  5. Broni

    Broni Malware Annihilator Posts: 52,892   +344

    Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
     
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