Toshiba problems maybe a virus?

[ProDigitsHD]

I've been having these problems for maybe 3 days. First thing was it took longer for my computer to boot up now whenever I finally able to logg in either my icons on my desktop disappear with my start menu and the appearance of my start menu and other stuff from computer look like they are in safe mode is there anything I can do to fix my computer. I can't back up my computer to a time where it was working perfectly can anyone help me?

 

[Jad Chaar]

Download Malwarebytes: https://www.techspot.com/downloads/4716-malwarebytes-anti-malware.html and run a full scan. Tell me the results and post the scan log. This will determine if your PC has an infection.

What antivirus do you use? Can you post your system specs?

 

[ProDigitsHD]

As of right now whenever I try turning my computer it's just a black screen doesn't load to where I can put my password in to login

 

[Jad Chaar]

Even if you wait for a few minutes? Did you try booting into safe mode?

 

[ProDigitsHD]

I will try to boot it in safe mode and give you the results in less then 10 minutes

 

[ProDigitsHD]

Alright it worked and I am booting up what will I have to do in safe mode?

 

[Jad Chaar]

Download Malwarebytes: https://www.techspot.com/downloads/4716-malwarebytes-anti-malware.html and run a full scan. Tell me the results and post the scan log.

 

[ProDigitsHD]

It's been 7 hours not has not finished and it keeps not responding is it normal for a computer in that state?

 

[Jad Chaar]

Are you running Malwarebytes under safe mode?

 

[ProDigitsHD]

Yes I am once it's done how do I post the logs if I can't access the Internet in safe mode?

 

[Jad Chaar]

Just tell me if it says it found malicious files.

 

[ProDigitsHD]

It has found 18 threats

 

[ProDigitsHD]

In the log it said that it has found 3 files all quarantined and safety deleted.

 

[Jad Chaar]

I would go into the quarantine section of Malwarebytes and press "Delete All". Then reboot and see if this helped you.
This is what I am talking about:

 

[ProDigitsHD]

Yes it works way better now thank you I also have a question whenever I boot up my start menu theme is classic and I can't change it back to vista how do I fix this

 

[Jad Chaar]

Dont you have Windows XP? Do you use a custimization pack?

 

[ProDigitsHD]

No my computer is a vista

 

[Jad Chaar]

Do you mean reenable Aero effects? If so, try this: http://www.petri.co.il/enable_windows_vista_aero_graphics.htm

 

[ProDigitsHD]

I tried that but doesnt give me much this is how it looks

 

[Jad Chaar]

Try running this: http://support.microsoft.com/mats/aero_effects_not_working

 

[ProDigitsHD]

You sir, are an amazing person thank you for all your help means a lot

 

[Jad Chaar]

You sir, are an amazing person thank you for all your help means a lot

So glad to help my friend . Come back if you have any more issues.