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Toshiba Satellite A105 freezing!

By thebug44
Jun 30, 2010
  1. Hello all,

    My sister's laptop, a Toshiba Satellite A 105 - S4084 keeps freezing. Sometimes it will boot fully, sometimes it will freeze on the welcome screen, etc.

    I tried to run disk cleanup, and run a malware cleanup program, but it froze in the process of both.

    Any suggestions on the next path to take?

    Thanks!
     
  2. ComputerGuy55

    ComputerGuy55 TS Maniac Posts: 530

    Do a hard drive and RAM test on the machine.. you will probably need to download something and put it on a CD to do these, I Suggest Hiren's Boot CD. Very helpful tool for testing hard ware on computers..

    You will obviously need another computer(Working properly..) To download, and burn a copy so you can use it on the machine.

    If you get Hiren's Boot CD, to test the ram go to "Dos Boot" then select Testing Tools, select RAM Test (#1), Mem Test(#1). Let it pass a few times, best to just leave it overnight to see if there are any errors..

    For the Hard Drive test, select Hard Drive Tools, go to Hard Disc Sentinel, it will tell you the type of hard drive in the machine, then select the proper test for that hard drive. Do a long/extended test on it, and wait for results..
     
  3. jobeard

    jobeard TS Ambassador Posts: 13,450   +324

    suggest booting into Safe Mode and then using the run->eventvwr.msc to review
    past events; look for errors in red first
    eg:
    Event Type: Error
    Event Source: Application Hang
    Event Category: (101)
    Event ID: 1002
    Date: 7/2/2010
    Time: 8:11:59 AM
    User: N/A
    Computer: LTBEARD
    Description:
    Hanging application helpctr.exe, version 5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 48 61 6e 67 ion Hang
    0010: 20 20 68 65 6c 70 63 74 helpct
    0018: 72 2e 65 78 65 20 35 2e r.exe 5.
    0020: 31 2e 32 36 30 30 2e 32 1.2600.2
    0028: 31 38 30 20 69 6e 20 68 180 in h
    0030: 75 6e 67 61 70 70 20 30 ungapp 0
    0038: 2e 30 2e 30 2e 30 20 61 .0.0.0 a
    0040: 74 20 6f 66 66 73 65 74 t offset
    0048: 20 30 30 30 30 30 30 30 0000000
    0050: 30 0
     
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