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Trojan.BHO removed but internet explorer and options issues

Discussion in 'Virus and Malware Removal' started by sinc22, Jan 29, 2013.

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  1. Broni Malware Annihilator Posts: 39,313   +175

    Go ahead with Eset scan and we'll go back to IE issue after that.
  2. sinc22 Newcomer, in training Posts: 33

    ESET found the following. It was quarantined and subsequently deleted.

    C:\Qoobox\Quarantine\C\Users\Ahn Home\AppData\Roaming\Microsoft\Windows\Templates\memory.tmp.vira variant of Win32/Kryptik.GBF trojancleaned by deleting - quarantined
  3. Broni Malware Annihilator Posts: 39,313   +175

    Very well.

    Update Adobe Flash Player: http://get.adobe.com/flashplayer/
    Make sure you UN-check Yes, install McAfee Security Scan Plus

    NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
    NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

    =============================

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

    =============================

    1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista and 7 users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    ====================================

    Now....

    Download Windows Repair (all in one) from this site

    Install the program then run it.

    Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

    [IMG]



    Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

    [IMG]


    Go to Step 4 and under "System Restore" click on Create button:

    [IMG]


    Go to Start Repairs tab and click Start button.

    [IMG]


    Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):

    [IMG]

    Click on box next to the Restart System when Finished. Then click on Start.

    See if it fixes your original issue.
  4. sinc22 Newcomer, in training Posts: 33

    When I tried to update adobe, I get the following

    "ordinal 459 could not be located in the dynamic link library urlmon.dll"
  5. Broni Malware Annihilator Posts: 39,313   +175

    Skip it for now.
  6. sinc22 Newcomer, in training Posts: 33

    Got it - updating java now
     
  7. Broni Malware Annihilator Posts: 39,313   +175

    The above error may be connected to your original issue.
    Something in Windows installation is messed up.
  8. sinc22 Newcomer, in training Posts: 33

    Ran Windows Repair and restarted. Computer working better and faster than ever, but still experiencing the IE issue and Control Panel>Internet options issues.
  9. Broni Malware Annihilator Posts: 39,313   +175

  10. sinc22 Newcomer, in training Posts: 33

    Got it - I think my hard drive partition with the recovery windows isn't SP2, so I may have to do a full re-install - was hoping to avoid that.

    You asked me to remind you about what to do about my external drive that I backup to. Any special guidance for that drive?
  11. Broni Malware Annihilator Posts: 39,313   +175

  12. sinc22 Newcomer, in training Posts: 33

    Thanks so much again for the help - would have been lost without your assistance!
  13. Broni Malware Annihilator Posts: 39,313   +175

    You're very welcome [IMG]