Trojan:DOS/Alureon.E

Solved
By Piratekitty
Jan 3, 2013
Topic Status:
Not open for further replies.
  1. Piratekitty

    Piratekitty Newcomer, in training Topic Starter Posts: 37

    It says text to big to past so I am going to send you the note instead.

    Attached Files:

    • OTL.Txt
      File size:
      277.1 KB
      Views:
      2
  2. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    OTL Fix

    Please run OTL
    • Under the Custom Scans/Fixes box at the bottom, copy and paste in the following:

    • Then click the Run Fix button at the top.
    • Note: The fix for OTL automatically hides your Desktop and Start menu so the fix can be completed. Do not be alerted, as this is normal.
    • Please do not exit the program. It might take a while to fix, but allow it to run. If it asks to reboot the computer, allow it to reboot. If the program freezes, and the computer fails to reboot - let me know.
      Lastly, post the contents of the log. (Located at C:\_OTL\Moved Files)



    ESET Online Scan

    Please run a free online scan with the ESET Online Scanner
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • When asked, allow the ActiveX control to install, or it will ask to download an installer. Please do so an install it.
    • Click Start or wait for the scanner to load.
    • Make sure that the options Remove found threats and the option Scan unwanted applications are checked.
    • Click Scan (This scan can take several hours, so please be patient)
    • Once the scan is completed, there are a couple of things to keep in mind:
    • 1. If NO threats were found, allow the scanner to Uninstall on close and then close the Window.
    • 2. If threats WERE detected, click on List of Threats Found, Export to Text File...save it as ESET-Scan-Log.txt. Click the back button/link, put a checkmark to Uninstall Application on Close and then close the window.
    • Open the logfile from wherever you saved it
    • Copy and paste the contents in your next reply.


    Any more issues?

    We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

    Many of the things to note for us would be:

    • Slow computer
    • Error messages
    • Fake antivirus alerts or the icon in the system tray
    • svchost.exe running at 100%
    • System crashes or blue screen of death

    Note: Absence of issues does not mean that you're protected in the future.
  3. Piratekitty

    Piratekitty Newcomer, in training Topic Starter Posts: 37

    Well after deleteing partition thing.. it stopped telling me that I had a virus and now everything seems to be ok.
  4. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Good! Let's finish up:

    Clean up System Restore

    Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."

    To manually create a new Restore Point
    • Go to Control Panel and select System and Maintenance
    • Select System
    • On the left select Advance System Settings and accept the warning if you get one
    • Select System Protection Tab
    • Select Create at the bottom
    • Type in a name I.e. Clean
    • Select Create


    Remove tools, temp files, old Restore Points

    Please run OTL
    • Under the Custom Scans/Fixes box at the bottom, copy and paste in the following:

    • Then click the Run Fix button at the top.
    • Note: The fix for OTL sometimes hides your Desktop and Start menu so the cleanup can be completed. Do not be alerted, as this is normal.
    • It may open a log for you, but I don't need that.

    To remove all of the tools we used and the files and folders they created do the following:
    Double click OTL.exe.
    • Click the CleanUp button.
    • Select Yes when the "Begin cleanup Process?" prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes.
    Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.


    Security Check

    Please download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
  5. Piratekitty

    Piratekitty Newcomer, in training Topic Starter Posts: 37

    Results of screen317's Security Check version 0.99.57
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 9
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Disabled!
    Microsoft Security Essentials
    AVG Internet Security 2012
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    Malwarebytes Anti-Malware version 1.70.0.1100
    Adobe Flash Player 11.5.502.146
    Google Chrome 22.0.1229.95
    Google Chrome 24.0.1312.52
    ````````Process Check: objlist.exe by Laurent````````
    Microsoft Security Essentials MSMpEng.exe
    Microsoft Security Essentials msseces.exe
    Malwarebytes Anti-Malware mbamservice.exe
    Malwarebytes Anti-Malware mbamgui.exe
    AVG avgwdsvc.exe
    AVG avgtray.exe
    Malwarebytes' Anti-Malware mbamscheduler.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 1%
    ````````````````````End of Log``````````````````````
  6. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    Excellent! Glad we got it all solved, my friend!

    Personal Tips on Preventing Malware

    See this page for more info about malware and prevention.


    Any other questions before I mark this topic solved?
  7. Piratekitty

    Piratekitty Newcomer, in training Topic Starter Posts: 37

    After doing everything you told me to do my external hard drive now shows a item is still in my external hard drive when I click move item to pc from the external hard drive but then I click delete item from external hard drive it says item not found so I have to click reload for it to go away. can you tell me why that is?
  8. Piratekitty

    Piratekitty Newcomer, in training Topic Starter Posts: 37

    Also this happened a few times but it doesn't happen all the time.
  9. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    The page where the item was is not updating quick enough. It sometimes has to do with the hard drive speed, health of the hard drive, etc.
  10. Piratekitty

    Piratekitty Newcomer, in training Topic Starter Posts: 37

  11. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,286   +49

    If there is nothing more, this topic is solved.

    PM me for anymore issues or further instructions.
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