Inactive Trojan gen.kryptik removal

[Mary Singleton]

Malwarebytes found nearly 1000 files, etc. infected by the trogen gen.kryptik before I stopped the scan. I found some instructions on how to remove it but the first step after starting in safe mode made no sense and could not be completed. Can you help me get rid of this? I am sooooo not computer saavy so detailed instructions would be needed. Thank You.

 

[Mary Singleton]

I attempted to download each of the 3 spyware removal programs as instructed in your 5-step virus removal post. I was unable to download any of them and I'm wondering if this may have something to do with the kryptik trojan on my computer. I already have malwarebytes installed on my computer. Should I run that and then attempt to complete the 5 steps you suggest or should I do something else.

 

[Broni]

Welcome aboard

Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

 

[Mary Singleton]

I began to follow the 5 step removal process by downloading and running Avast. It showed 0 infections although Malwarebytes, which I had run before finding your site, showed almost 800. Im not sure how to proceed.

 

[Broni]

Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

 

[Mary Singleton]

I was mistaken. I had run superantispyware vs malwarebytes as I had previously stated. And just as Ordained said, as I run an updated SAS im not getting anything but tracking cookies. Lots of tracking cookies. So I don't think I need your help with the kryptik trojan. Thank you.

 

[Broni]

No problem