1. Update your Java version here: http://www.java.com/en/download/installed.jsp Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update. Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer. 2. Now, we need to remove old Java version and its remnants... Download JavaRa to your desktop and unzip it. Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions. Accept any prompts. Do NOT post JavaRa log. ================================= We have one corrupted registry key. Following steps involve registry editing. Please create new restore point before proceeding!!! How to: XP - http://support.microsoft.com/kb/948247 Vista and Seven - http://www.howtogeek.com/howto/wind...tore-point-for-windows-vistas-system-restore/ Download Seven.zip file from here: http://www.smartestcomputing.us.com/files/download/9-registry-network-keys/ Unzip the file. You'll find several files inside. Double click on mpssvc.reg file and confirm the prompt. Restart computer. Post new FSS log.