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[Solved] Unable to install mbam, gmer and dds in normal mode

Discussion in 'Virus and Malware Removal' started by ryaned, Dec 16, 2011.

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  1. Broni Malware Annihilator

    Good news :)

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
IE - HKU\.DEFAULT\..\URLSearchHook: {A3BC75A2-1F87-4686-AA43-5347D756017C} - No CLSID value found
IE - HKU\S-1-5-18\..\URLSearchHook: {A3BC75A2-1F87-4686-AA43-5347D756017C} - No CLSID value found
IE - HKU\S-1-5-21-232412378-3118420049-1387226345-1000\..\URLSearchHook: {472734EA-242A-422b-ADF8-83D1E48CC825} - No CLSID value found
[2011/11/09 11:39:33 | 000,001,945 | ---- | M] () -- C:\Users\owner\AppData\Roaming\Mozilla\Firefox\Profiles\4qzenkzp.default\se archplugins\bing-zugo.xml
O3 - HKLM\..\Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No CLSID value found.
O4 - HKLM..\Run: [TWebCamera] "%ProgramFiles(x86)%\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun File not found
O4 - HKU\S-1-5-21-232412378-3118420049-1387226345-1004..\RunOnce: [avg_spchecker] "C:\Program Files (x86)\AVG\AVG8\Notification\SPChecker.exe" /start File not found
[2011/12/17 13:02:24 | 000,009,890 | -HS- | M] () -- C:\ProgramData\vibahd5e3upe6uek6otu8t317s4k
[2011/12/17 13:02:23 | 000,009,890 | -HS- | M] () -- C:\Users\owner\AppData\Local\vibahd5e3upe6uek6otu8t317s4k
@Alternate Data Stream - 109 bytes -> C:\ProgramData\Temp:DFC5A2B2

:Commands
[purity]
[emptytemp]
[emptyflash]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    ===============================================================

    1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it to its own folder
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.

    ===========================================================

    Last scans...

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

      NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.


    2. Download Temp File Cleaner (TFC)
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.


    3. Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click on List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • NOTE. If Eset won't find any threats, it won't produce any log.
    Broni, Dec 18, 2011
    #21

  2. ryaned Newcomer, in training

    OTL log

    All processes killed
    ========== OTL ==========
    Registry value HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\URLSearchHooks\\{A3BC75A2-1F87-4686-AA43-5347D756017C} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A3BC75A2-1F87-4686-AA43-5347D756017C}\ not found.
    Registry value HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\URLSearchHooks\\{A3BC75A2-1F87-4686-AA43-5347D756017C} not found.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A3BC75A2-1F87-4686-AA43-5347D756017C}\ not found.
    Registry value HKEY_USERS\S-1-5-21-232412378-3118420049-1387226345-1000\Software\Microsoft\Internet Explorer\URLSearchHooks\\{472734EA-242A-422b-ADF8-83D1E48CC825} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{472734EA-242A-422b-ADF8-83D1E48CC825}\ not found.
    File C:\Users\owner\AppData\Roaming\Mozilla\Firefox\Profiles\4qzenkzp.default\se archplugins\bing-zugo.xml not found.
    Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{CCC7A320-B3CA-4199-B1A6-9F516DD69829} deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}\ not found.
    Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\TWebCamera deleted successfully.
    Registry value HKEY_USERS\S-1-5-21-232412378-3118420049-1387226345-1004\Software\Microsoft\Windows\CurrentVersion\RunOnce\\avg_spchecker deleted successfully.
    C:\ProgramData\vibahd5e3upe6uek6otu8t317s4k moved successfully.
    C:\Users\owner\AppData\Local\vibahd5e3upe6uek6otu8t317s4k moved successfully.
    ADS C:\ProgramData\Temp:DFC5A2B2 deleted successfully.
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 56468 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Experience
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: owner
    ->Temp folder emptied: 16389362 bytes
    ->Temporary Internet Files folder emptied: 55848437 bytes
    ->Java cache emptied: 4077431 bytes
    ->FireFox cache emptied: 111585387 bytes
    ->Google Chrome cache emptied: 50892745 bytes
    ->Apple Safari cache emptied: 6819840 bytes
    ->Flash cache emptied: 443055 bytes

    User: postgres
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 369 bytes
    %systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 9776213 bytes
    %systemroot%\system32\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 753 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 244.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Experience

    User: owner
    ->Flash cache emptied: 0 bytes

    User: postgres

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    OTL by OldTimer - Version 3.2.31.0 log created on 12182011_121400

    Files\Folders moved on Reboot...
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\P6GQK2CK\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\A710GOKJ\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3MTHDVMW\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\00PDJVWQ\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\desktop.ini scheduled to be moved on reboot.

    Registry entries deleted on Reboot...
    ryaned, Dec 18, 2011
    #22

  3. ryaned Newcomer, in training

    checkup.txt

    Results of screen317's Security Check version 0.99.24
    Windows Vista x64 (UAC is enabled)
    Out of date service pack!!
    Internet Explorer 7 Out of date!
    ``````````````````````````````
    Antivirus/Firewall Check:
    Windows Firewall Enabled!
    WMI entry may not exist for antivirus; attempting automatic update.
    ```````````````````````````````
    Anti-malware/Other Utilities Check:
    Malwarebytes' Anti-Malware
    Java(TM) 6 Update 30
    Adobe Flash Player ( 10.2.152.32) Flash Player Out of Date!
    ````````````````````````````````
    Process Check:
    objlist.exe by Laurent
    AVG avgwdsvc.exe
    AVG avgtray.exe
    ``````````End of Log````````````
    ryaned, Dec 18, 2011
    #23

  4. Broni Malware Annihilator

    Broni, Dec 18, 2011
    #24

  5. ryaned Newcomer, in training

    Broni
    Est still running.
    Ned
    ryaned, Dec 18, 2011
    #25

  6. ryaned Newcomer, in training

    Eset scan

    C:\Users\owner\Downloads\dhl.zip Win32/TrojanDownloader.Stohil.L trojan
    C:\Users\owner\Downloads\DjANj_pY.part JS/Kryptik.AH trojan
    C:\Users\owner\Downloads\PDFCreatorSetup.exe a variant of Win32/InstallCore.E application
    ryaned, Dec 18, 2011
    #26

  7. Broni Malware Annihilator

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. (Windows XP only) Run defrag at your convenience.

    11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
    Broni, Dec 18, 2011
    #27

  8. ryaned Newcomer, in training

    OTL log

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 33170 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Experience
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: owner
    ->Temp folder emptied: 1678105 bytes
    ->Temporary Internet Files folder emptied: 19391075 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 49419523 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Apple Safari cache emptied: 0 bytes
    ->Flash cache emptied: 651 bytes

    User: postgres
    ->Temp folder emptied: 60610 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 1402910 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 69.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Experience

    User: owner
    ->Flash cache emptied: 0 bytes

    User: postgres

    User: Public

    Total Flash Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.31.0 log created on 12182011_185437

    Files\Folders moved on Reboot...
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\P6GQK2CK\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\A710GOKJ\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\3MTHDVMW\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\00PDJVWQ\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\desktop.ini scheduled to be moved on reboot.
    File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\desktop.ini scheduled to be moved on reboot.

    Registry entries deleted on Reboot...
    ryaned, Dec 18, 2011
    #28

  9. Broni Malware Annihilator

    Whenever ready....
    Broni, Dec 18, 2011
    #29

  10. ryaned Newcomer, in training

    Computer shuts down and reboots slowly...5-10 minutes.
    I haven't completed installing IE9 as there seem to be an endless number of updates that download, install.and configure slowly.
    I am proceeding with your directions in your posts #24 and #27.
    thanks again for your help and patience. Ned
    ryaned, Dec 18, 2011
    #30

  11. Broni Malware Annihilator

    Sure. Give me a final word when ready.

    Make sure all Windows updates are installed.
    Broni, Dec 18, 2011
    #31

  12. ryaned Newcomer, in training

    Computer working well....Thanks for your help. Merry Christmas Ned
    ryaned, Dec 19, 2011
    #32

  13. Broni Malware Annihilator

    Way to go!! [IMG]
    Good luck and stay safe :)

    Merry Christmas [IMG]
    Broni, Dec 19, 2011
    #33
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