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Using FRST removal tool: Now what? C:\Windows\System32\services.exe 014A9CB92514E27C0107614DF764BC0

Discussion in 'Virus and Malware Removal' started by barkaroo, Aug 21, 2012.

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  1. barkaroo Newcomer, in training Posts: 77

    Results of screen317's Security Check version 0.99.46
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 9
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Microsoft Security Essentials
    (On Access scanning disabled!)
    Error obtaining update status for antivirus!
    `````````Anti-malware/Other Utilities Check:`````````
    Malwarebytes Anti-Malware version 1.62.0.1300
    Java(TM) 6 Update 31
    Java version out of Date!
    Adobe Reader 9 Adobe Reader out of Date!
    Google Chrome 21.0.1180.75
    Google Chrome 21.0.1180.77
    ````````Process Check: objlist.exe by Laurent````````
    Microsoft Security Essentials MSMpEng.exe
    Microsoft Security Essentials msseces.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 3%
    ````````````````````End of Log``````````````````````
    barkaroo, Aug 22, 2012
    #41

  2. barkaroo Newcomer, in training Posts: 77

    arbar Service Scanner Version: 06-08-2012
    Ran by robin (administrator) on 22-08-2012 at 00:42:20
    Running from "C:\Users\robin\Desktop"
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************
    Internet Services:
    ============
    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Google.com is accessible.
    Yahoo IP is accessible.
    Yahoo.com is accessible.

    Windows Firewall:
    =============
    Firewall Disabled Policy:
    ==================

    System Restore:
    ============
    System Restore Disabled Policy:
    ========================

    Action Center:
    ============
    Windows Update:
    ============
    Windows Autoupdate Disabled Policy:
    ============================

    Windows Defender:
    ==============
    WinDefend Service is not running. Checking service configuration:
    The start type of WinDefend service is set to Demand. The default start type is Auto.
    The ImagePath of WinDefend service is OK.
    The ServiceDll of WinDefend service is OK.

    Windows Defender Disabled Policy:
    ==========================
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
    "DisableAntiSpyware"=DWORD:1

    Other Services:
    ==============

    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcore.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll => MD5 is legit
    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit

    **** End of log ****
    barkaroo, Aug 22, 2012
    #42

  3. barkaroo Newcomer, in training Posts: 77

    This one is going to run all night... I'll post tomorrow. Thanks for everything. Really. :)
    barkaroo, Aug 22, 2012
    #43

  4. barkaroo Newcomer, in training Posts: 77

    C:\Qoobox\Quarantine\C\ProgramData\706785590073103A1A24E20AF875F002\706785590073103A1A24E20AF875F002.exe.vir Win32/Adware.SystemSecurity.AL application cleaned by deleting - quarantined
    C:\_OTL\MovedFiles\08222012_002421\C_FRST\Quarantine\services.exe Win64/Patched.B.Gen trojan deleted - quarantined
    C:\_OTL\MovedFiles\08222012_002421\C_FRST\Quarantine\{faba01f1-e0ec-39b0-03d2-71509bdc78f8}\n Win64/Sirefef.W trojan cleaned by deleting - quarantined
    G:\ROBIN-PC\Backup Set 2012-03-25 190000\Backup Files 2012-08-21 221544\Backup files 1.zip Java/Exploit.CVE-2012-1723.AP trojan deleted - quarantined
    barkaroo, Aug 22, 2012
    #44

  5. barkaroo Newcomer, in training Posts: 77

    going to work. will be back tonight. thanks again
    barkaroo, Aug 22, 2012
    #45

  6. Broni Malware Annihilator Posts: 39,349   +175

    Update Adobe Reader

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions (if present).
    Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

    Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
    It's a much smaller file to download and uses a lot less resources than Adobe Reader.
    Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

    ======================================

    1. Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    2. Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it.
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    ===================================

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. (Windows XP only) Run defrag at your convenience.

    11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
    Broni, Aug 22, 2012
    #46
     

  7. barkaroo Newcomer, in training Posts: 77

    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: Administrator
    ->Temp folder emptied: 0 bytes

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User

    User: Public
    ->Temp folder emptied: 0 bytes

    User: robin
    ->Temp folder emptied: 5114203 bytes
    ->Temporary Internet Files folder emptied: 3787137 bytes
    ->Java cache emptied: 463 bytes
    ->Google Chrome cache emptied: 0 bytes
    ->Flash cache emptied: 506 bytes

    User: SYSTEM
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 1202797 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 10.00 mb


    [EMPTYFLASH]

    User: Administrator

    User: All Users

    User: Default

    User: Default User

    User: Public

    User: robin
    ->Flash cache emptied: 0 bytes

    User: SYSTEM

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: Administrator

    User: All Users

    User: Default

    User: Default User

    User: Public

    User: robin
    ->Java cache emptied: 0 bytes

    User: SYSTEM

    Total Java Files Cleaned = 0.00 mb

    Restore point Set: OTL Restore Point

    OTL by OldTimer - Version 3.2.58.1 log created on 08232012_212701
    Files\Folders moved on Reboot...
    C:\Users\robin\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
    PendingFileRenameOperations files...
    Registry entries deleted on Reboot...
    barkaroo, Aug 23, 2012
    #47

  8. barkaroo Newcomer, in training Posts: 77

    doing the windows updates... computer screen started flashing and is now black. Computer is still running. not sure what to do... should I leave it alone or reboot? weird
    barkaroo, Aug 23, 2012
    #48

  9. barkaroo Newcomer, in training Posts: 77

    okay it was just the video getting updated... all seems okay
    going back to your instructions.... :)
    barkaroo, Aug 23, 2012
    #49

  10. barkaroo Newcomer, in training Posts: 77

    psi link not working
    barkaroo, Aug 23, 2012
    #50

  11. Broni Malware Annihilator Posts: 39,349   +175

    Broni, Aug 23, 2012
    #51

  12. barkaroo Newcomer, in training Posts: 77

    Worked after I did a reboot :)
    barkaroo, Aug 23, 2012
    #52

  13. Broni Malware Annihilator Posts: 39,349   +175

    OK...
    Broni, Aug 23, 2012
    #53

  14. Broni Malware Annihilator Posts: 39,349   +175

    13. Please, let me know, how your computer is doing.
    Broni, Aug 23, 2012
    #54

  15. barkaroo Newcomer, in training Posts: 77

    PSI took FOREVER. Downloading file hippo
    barkaroo, Aug 23, 2012
    #55

  16. barkaroo Newcomer, in training Posts: 77

    Computer is doing great! You are a Superstar!
    Now, I have another problem... the other computer I was working off of, is acting a little wonky with Internet explorer crapping out once in a while. Would you recommend I start running some of these programs? TFC, MBAM, OTL etc?
    barkaroo, Aug 23, 2012
    #56

  17. barkaroo Newcomer, in training Posts: 77

    Really, I can't thank you enough...:)
    barkaroo, Aug 23, 2012
    #57

  18. Broni Malware Annihilator Posts: 39,349   +175

    Way to go!! [IMG]
    Good luck and stay safe :)

    As for the other computer start new topic and we'll check it out.
    Broni, Aug 23, 2012
    #58

  19. barkaroo Newcomer, in training Posts: 77

    :) Thanks again! :)
    barkaroo, Aug 23, 2012
    #59

  20. Broni Malware Annihilator Posts: 39,349   +175

    You're very welcome [IMG]
    Broni, Aug 24, 2012
    #60
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