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[Solved] Virus cleanup for Win 7 fake antivirus

Discussion in 'Virus and Malware Removal' started by jamesc118, Jan 8, 2012.

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  1. Broni Malware Annihilator

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - No CLSID value found.
O2 - BHO: (Java(tm) Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll File not found
O4 - Startup: C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\OpenOffice.org 3.3.lnk = File not found
O4 - Startup: C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\_uninst_11959207.lnk = File not found
O4 - Startup: C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\_uninst_61472742.lnk = File not found
O4 - Startup: C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\_uninst_84347022.lnk = File not found
[2011/12/31 10:57:47 | 000,028,682 | -HS- | M] () -- C:\Users\Sarah\AppData\Local\458v73p75ekmqk3f8msv2l
[2011/12/31 10:57:47 | 000,028,682 | -HS- | M] () -- C:\ProgramData\458v73p75ekmqk3f8msv2l
[2011/12/30 04:55:48 | 000,027,878 | -HS- | M] () -- C:\Users\Sarah\AppData\Local\sev68fq41yk1qbmnnfrx803860r6kgy265y01qxpow6
[2011/12/30 04:55:48 | 000,027,878 | -HS- | M] () -- C:\ProgramData\sev68fq41yk1qbmnnfrx803860r6kgy265y01qxpow6
[2011/12/27 16:34:26 | 000,028,058 | -HS- | M] () -- C:\Users\Sarah\AppData\Local\33tc3173v44sqee43uclq23c54s20c2j
[2011/12/27 16:34:26 | 000,028,058 | -HS- | M] () -- C:\ProgramData\33tc3173v44sqee43uclq23c54s20c2j
[2012/01/02 10:27:59 | 000,000,124 | -HS- | C] () -- C:\windows\0711449drv.spi
[2011/12/31 15:09:43 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\78CD6
[2011/11/16 12:00:58 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\bpppnGG5aQH6W7
[2011/11/16 09:58:46 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\BTXXXqjYCekIVzN
[2011/11/17 20:09:47 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\CG4aQH6sKE9ZYwI
[2011/11/17 20:09:46 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\crzONxA0ciDp
[2011/12/31 15:09:43 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\D6E65
[2011/11/17 12:38:29 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\DA1ivD2on4m
[2011/12/06 16:21:54 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\DAZ 3D
[2011/11/16 20:28:34 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\delOBtzP0ciDoFp
[2011/11/16 20:28:35 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\gH5sQJ7dE8R9YjV
[2011/11/16 14:54:01 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\GxA0uvSib3n5Q6W
[2011/11/17 21:49:57 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\HUelIBty2F5ERXj
[2011/11/20 13:38:32 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\i0ucS2ibDpaHW7T
[2011/11/17 12:38:29 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\ksQJdEK8g9YwUlB
[2011/11/16 14:54:01 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\rKfRL9hTXjCkBzN
[2011/11/16 09:58:46 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\sddWWK77fR9
[2011/11/16 09:58:29 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\twwjjUVVel
[2011/11/16 12:00:58 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\vRL9gTXqjCkVzNx
[2011/11/20 13:33:25 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\VTXqYCekIrOt
[2011/11/20 13:38:53 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\vVrlOBtxPySiDoF
[2011/11/17 21:49:58 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\yrzNyxASbpaJ8R9
[2011/11/16 09:58:30 | 000,000,000 | ---D | M] -- C:\Users\Sarah\AppData\Roaming\zjCeekIBrzOyxAv

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    ==============================================================

    Last scans...

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

      NOTE SecurityCheck may produce some false warning(s), so leave the results reading to me.

    2. Please download Farbar Service Scanner and run it on the computer with the issue.
    • Make sure the following options are checked:
      • Internet Services
      • Windows Firewall
      • System Restore
      • Security Center
      • Windows Update
    • Press "Scan".
    • It will create a log (FSS.txt) in the same directory the tool is run.
    • Please copy and paste the log to your reply.


    3. Download Temp File Cleaner (TFC)
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.


    4. Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, click on List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    • NOTE. If Eset won't find any threats, it won't produce any log.
    Broni, Jan 11, 2012
    #21

  2. Broni Malware Annihilator

    OTL fix log is incorrect.
    You clicked on "Scan" button instead of "Fix" button.
    Redo.
    Broni, Jan 12, 2012
    #22

  3. jamesc118 Newcomer, in training

    Here is Security Check's checkup.txt:

    jamesc118, Jan 12, 2012
    #23

  4. Broni Malware Annihilator

    Make sure you read my reply #24.
    Please pay attention.
    Broni, Jan 12, 2012
    #24

  5. jamesc118 Newcomer, in training

    Sorry about that. I posted before I refreshed. Redo-ing. Should I redo the Security Check scan as well?
    jamesc118, Jan 12, 2012
    #25

  6. Broni Malware Annihilator

    No...............
    Broni, Jan 12, 2012
    #26

  7. jamesc118 Newcomer, in training

    Here is the appropriate OTL log:

    jamesc118, Jan 12, 2012
    #27

  8. jamesc118 Newcomer, in training

    FSS.txt:

    jamesc118, Jan 12, 2012
    #28

  9. jamesc118 Newcomer, in training

    Temp File Cleaner executed, and ESET is done scanning. It found nothing.
    McAfee is happy, reporting a secure computer with antivirus and firewall up, but the Action Center still says that McAfee, Windows Defender, and all firewalls are off. Trying to turn on Windows firewall gives an "Action Center can't turn on Windows Firewall" window, and attempting to turn on Defender gives a "The specified service does not exist as an installed service. (Error Code: 0x80070424)" error.

    [EDIT]McAfee just went back to not running the firewall.[/EDIT]
    jamesc118, Jan 12, 2012
    #29

  10. Broni Malware Annihilator

    We'll not worry about Windows Defender as it's simply very useless tool and it's better if it's not running at all.

    However we have to fix Windows firewall issue.
    You have one registry key missing.

    Following steps involve registry editing. Please create new restore point before proceeding!!!
    How to:
    XP - http://support.microsoft.com/kb/948247
    Vista and Seven - http://www.howtogeek.com/howto/wind...tore-point-for-windows-vistas-system-restore/

    Download Seven.zip file from here: http://www.smartestcomputing.us.com/files/download/9-registry-network-keys/
    Unzip the file.
    You'll find several files inside.
    Double click on mpssvc.reg file and confirm the prompt.
    Restart computer, check on Windows firewall and post new FSS log.
    Broni, Jan 12, 2012
    #30

  11. jamesc118 Newcomer, in training

    mpssvc.reg has done it's work, and here is the resulting FSS log:

    jamesc118, Jan 13, 2012
    #31

  12. Broni Malware Annihilator

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. (Windows XP only) Run defrag at your convenience.

    11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
    Broni, Jan 13, 2012
    #32

  13. jamesc118 Newcomer, in training

    Here is the last OTL log:

    I'll follow up in a minute if I see anything odd.
    jamesc118, Jan 13, 2012
    #33

  14. Broni Malware Annihilator

    Whenever ready....
    Broni, Jan 13, 2012
    #34

  15. jamesc118 Newcomer, in training

    Thanks!
    McAfee says things are doing great, the browser works great, and Windows is all updated. The Action Center still reports that no firewall, antivirus, or spyware is on, but nothing shows up in the task bar warning me to fix it.
    I am content with this state if McAfee does it's job, but when it expires, I may switch over to Avira, or something free. Would that be a potential problem?
    jamesc118, Jan 14, 2012
    #35

  16. Broni Malware Annihilator

    Not at all.

    Way to go!! [IMG]
    Good luck and stay safe :)
    Broni, Jan 14, 2012
    #36
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