Solved Virus Infection High, Please advise

[MommyDearest]

I've had this computer for years, took it into a tech guy a few years ago and he supposedly cleaned up all the viruses. I don't use it much but my daughter brought it to my attention that the computer is still very infected and referred me to this site and set me up with the logs.

I was running an AVG anti-virus program that seemed to be more trouble than it was worth, and it was something that asked for payment after the scan. Which I did not do.

You guys know a lot more about this stuff than me, any help would be greatly appreciated!

Symptoms are severe lag, computer takes forever to reboot. There's 40+ processes running after system start, most I have no idea what they are for.

The logs are below, they did not fit the whole attachment

 

[Broni]

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!


Download HijackThis:
http://free.antivirus.com/hijackthis/
by clicking on Installer under Version 2.0.4
Install, and run it.
Post HijackTHis log.
Do NOT attempt to fix anything!

NOTE. If you're using Vista, or 7, right click on HijackThis, and click Run as Administrator

 

[MommyDearest]

Ok, I think these are what you're looking for

 

[Broni]

1. Please open Notepad

• Click Start , then Run
• Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

File::

Folder::

Driver::

Registry::
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"=dword:00000001


RegLockDel::

3. Save the above as CFScript.txt

4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:

• Combofix.txt
• A new HijackThis log.

 

[MommyDearest]

The two per your request, thanks for the time

 

[Broni]

Looks good
How is your computer doing at the moment?

Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

=======================================================================

1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.


2. Go to Kaspersky website and perform an online antivirus scan.

1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

• Spyware, Adware, Dialers, and other potentially dangerous programs
  [*] Archives
  [*] Mail databases

6. Click on My Computer under Scan.
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

Post fresh HijackThis log as well.

 

[MommyDearest]

It looks like it only found one virus in kaspersky? It took 4 and a half hours to complete! I saved the report but when I tried uploading it, it told me it failed, only to see that the saved log is actually blank! Is there a duplicate log stored somewhere, or do I have to go over the scan all over again?

Opening folders still takes around a minute to open, maybe longer, the computer restarts somewhat fast but when its loading in, that takes a good ten minutes. I usually have to restart it and go away for awhile, then come back!

 

[Broni]

How much RAM do you have?

This scan should work much faster...

Please run a BitDefender Online Scan

• Disable your antivirus program.
• Click Start Scanner button.
• Click Start scan button
• Allow browser plug-in to be installed when prompted.
• Click I Agree to agree to the EULA.
• Please refrain from using the computer until the scan is finished.
• When the scan is finished, click on View log.
• Notepad will open with scan results.
• Save the report to your desktop and post its content in your next reply.

 

[MommyDearest]

Is there somewhere I can look for that on the computer? I'm not sure what it is but it probably isn't a lot. Sometimes when closing programs, they slooooowly close down like it's being erased from top to bottom.

BitDefender didn't seem to find anything! Which is good news! Even though Kaspersky showed one, It said something about this-is-not-a-virus MSN Toolbar.

If they're not viruses, what could be making it run so slow? I have a lot of processes that I don't know what they're used for, Is there a way to stop them from opening every time I reboot?

 

[Broni]

You didn't tell me:

How much RAM do you have?

Sometimes when closing programs, they slooooowly close down like it's being erased from top to bottom.

* Click Start
* Control Panel
* Display
* Click the Appearance tab
* Click the Effect button
Make sure, "Transition effect" is UN-checked.

Also...
I recommend, you unistall Adobe Acrobat Reader, which is a resource hog, and install FoxIt Reader: https://www.techspot.com/downloads/2713-foxit-reader.html, which is much smaller, and faster. It does very same thing.
Make sure, you run "custom" install, and opt out from installing any extra toolbars.

Now...

Print this post out, since you won't have an access to it, at some point.

1. Open HijackThis.

2. Close all windows, except for HijackThis.

3. Put checkmarks next to the following HijackThis entries:

R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O15 - Trusted Zone: http://click.getmirar.com (HKLM)
O15 - Trusted Zone: http://click.mirarsearch.com (HKLM)
O15 - Trusted Zone: http://redirect.mirarsearch.com (HKLM)
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - http://download.games.yahoo.com/games/web_games/popcap/bejeweled2/popcaploader_v6.cab


4. You should also checkmark following entries (these are unnecessary startups; no actual programs will be removed):

O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\system32\hphmon03.exe
O4 - HKLM\..\Run: [CXMon] "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1

5. Click on Fix checked button.

6. Restart computer.

7. Post new HijackThis log.

 

[MommyDearest]

Ive noticed a lot of the processes that would normally start up are not, it seems to be rebooting faster. Getting more RAM would speed things up?

 

[Broni]

We disabled some unnecessary startups, so it should be booting faster.
You still didn't tell me how much RAM you have, so I can't answer your question.

In any case...


Your computer is clean

1. Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista and 7:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run defrag at your convenience.

8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

9. Please, let me know, how is your computer doing.

 

[Broni]

Any word about your computer status?