Virus not allowing access to Internet

Solved
By MelissaM
Aug 14, 2010
Topic Status:
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  1. Hello all!

    I seem to have picked up a virus yesterday which I seem to have under control. The virus looked like a vendor trying to sell a virus package! The only remaining problem is that whenever I try to use the internet it shows "Internet Explorer cannot display the webpage". I can receive and send e-mail, and use other internet-based applications.
    So, obviously this virus is still on my laptop somewhere. I hope one of you kind gents (or ladies) can help me please. ;)
    I have done the following, after reading some posts here (hope I have done it all right :blush:) :

    - It switched off my normal virusprotection (Microsoft Security Essentials) (It is back on after I have done all the stuff below).
    - I used Dr. Web in Safe Mode: viruses deleted or moved
    - Ran SuperantiSpyware
    - Ran CC Cleaner
    - Ran MV RegClean
    - Ran TFC
    - Ran Malwarebytes Anti-Malware (log attached)
    - Ran GMER (only possible with "Devices" unchecked in Safe Mode) (log attached)
    - Ran DDS (logs attached)
    - HijackThis log attached.

    Please help! :)

    Attached Files:

  2. MelissaM

    MelissaM Newcomer, in training Topic Starter

    Uhm...I seem to have solved my own problem.

    By clicking on Tools in IE, Internet Options, Connections, LAN Settings, I have unchecked the "Use proxy server..." box. Voila!

    I hope I have done the right thing, and that I am really rid of this virus!

    Thanks guys! ;)
  3. Broni

    Broni Malware Annihilator Posts: 46,172   +251

  4. MelissaM

    MelissaM Newcomer, in training Topic Starter

    Hi Broni!

    Thank you, I will appreciate it if you don`t mind looking at those logs.
    I will also not run any registry cleaning programmes anymore! Thank you for that.

    All the best,
    M ;)
  5. Broni

    Broni Malware Annihilator Posts: 46,172   +251

    Sure thing :)

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  6. MelissaM

    MelissaM Newcomer, in training Topic Starter

    Hey Broni!

    Thank you; I have done exactly what you described. Here is the log:

    ;)

    Attached Files:

  7. Broni

    Broni Malware Annihilator Posts: 46,172   +251

    It looks good now :)

    Uninstall Combofix:
    Go Start > Run [Vista users, go Start>"Start search"]
    Type in:
    Combofix /Uninstall
    Note the space between the "Combofix" and the "/Uninstall"
    Click OK (Vista users - press Enter).
    Restart computer.

    ===================================================================

    Download OTL to your Desktop.

    * Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    * Under the Custom Scan box paste this in:



    netsvcs
    drivers32 /all
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\system32\*.wt
    %systemroot%\system32\*.ruy
    %systemroot%\Fonts\*.com
    %systemroot%\Fonts\*.dll
    %systemroot%\system32\spool\prtprocs\w32x86\*.tmp
    %systemroot%\*. /mp /s
    /md5start
    /md5stop
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\user32.dll /md5
    %systemroot%\system32\ws2_32.dll /md5
    %systemroot%\system32\ws2help.dll /md5
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs



    * Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows: OTL.txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them back here.
  8. MelissaM

    MelissaM Newcomer, in training Topic Starter

    Hey you again,

    I have done so, the logs are attached. You really know your stuff!! ;)

    Here are the logs.

    Attached Files:

  9. Broni

    Broni Malware Annihilator Posts: 46,172   +251

    :)

    Update your Java version here: http://www.java.com/en/download/installed.jsp

    Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

    Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

    Now, we need to remove old Java version and its remnants...

    Download JavaRa to your desktop and unzip it to its own folder
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.

    ========================================================================

    Run OTL
    • Under the Custom Scans/Fixes box at the bottom, paste in the following

      Code:
      :OTL
      IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <local>
      IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyServer" = http=127.0.0.1:6522
      O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
      O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
      O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
      O20 - Winlogon\Notify\ScCertProp: DllName - wlnotify.dll -  File not found
      O28 - HKLM ShellExecuteHooks: {AEB6717E-7E19-11d0-97EE-00C04FD91972} - Reg Error: Key error. File not found
      [2010/08/13 23:38:15 | 000,000,000 | ---D | C] -- C:\Users\user\AppData\Local\awfsujqoo
      [2010/08/13 23:38:14 | 000,000,000 | ---D | C] -- C:\Users\user\AppData\Local\dkjsurewb
      @Alternate Data Stream - 914 bytes -> C:\Users\user\Documents\Simplon-Vortex update.eml:OECustomProperty
      @Alternate Data Stream - 1047 bytes -> C:\Users\user\Documents\AW_ EURUSD URGENT HONOURING OF LIMITS.eml:OECustomProperty
      
      
      :Services
      
      :Reg
      
      :Files
      
      :Commands
      [purity]
      [emptytemp]
      [emptyflash]
      [Reboot]
      
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • You will get a log that shows the results of the fix. Please post it.

    ==================================================================

    Last scans....

    1. Download Security Check from HERE, and save it to your Desktop.
    • Double-click SecurityCheck.exe
    • Follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


    2. Download Temp File Cleaner (TFC)
    • Double click on TFC.exe to run the program.
    • Click on Start button to begin cleaning process.
    • TFC will close all running programs, and it may ask you to restart computer.


    3. Go to Kaspersky website and perform an online antivirus scan.

    • Disable your active antivirus program.
    • Read through the requirements and privacy statement and click on Accept button.
    • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    • When the downloads have finished, click on Settings.
    • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
      • Spyware, Adware, Dialers, and other potentially dangerous programs
      • Archives
      • Mail databases
    • Click on My Computer under Scan.
    • Once the scan is complete, it will display the results. Click on View Scan Report.
    • You will see a list of infected items there. Click on Save Report As....
    • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
  10. MelissaM

    MelissaM Newcomer, in training Topic Starter

    Hey Broni,

    Golly, that took some time, but I have done it all!

    Here are the logs as requested. OTL, Security Check-up and Kaspersky.

    I see there are still some items! :mad:

    Anyway, thanks a mill again Broni! ;)

    Melissa

    Attached Files:

  11. Broni

    Broni Malware Annihilator Posts: 46,172   +251

    You're fine :)
    All you need to do is to empty Junk E-mail folder in Windows Mail.
    You can see, how careful, you have to be with the mail....

    ========================================================================

    OTL Clean-Up
    Clean up with OTL:

    * Double-click OTL.exe to start the program.
    * Close all other programs apart from OTL as this step will require a reboot
    * On the OTL main screen, press the CLEANUP button
    * Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    =======================================================================

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

    Turn off System Restore:

    - Windows XP:
    1. Click Start.
    2. Right-click the My Computer icon, and then click Properties.
    3. Click the System Restore tab.
    4. Check "Turn off System Restore".
    5. Click Apply.
    6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
    7. Click OK.
    - Windows Vista and 7:
    1. Click Start.
    2. Right-click the Computer icon, and then click Properties.
    3. Click on System Protection under the Tasks column on the left side
    4. Click on Continue on the "User Account Control" window that pops up
    5. Under the System Protection tab, find Available Disks
    6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
    7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
    8. Click OK

    2. Restart computer.

    3. Turn System Restore on.

    4. Make sure, Windows Updates are current.

    5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    8. Run Temporary File Cleaner (TFC) weekly.

    9. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    11. Run defrag at your convenience.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
     
  12. MelissaM

    MelissaM Newcomer, in training Topic Starter

    Hello Broni,

    Thank you so, so much. I really appreciate all you have done, you have been absolutely super. You are a true gentleman. ;)

    xxxx
    Melissa ;)
  13. Broni

    Broni Malware Annihilator Posts: 46,172   +251

    Thank you :)

    You're very welcome [​IMG]

    Good luck and stay safe :)
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