W7 64bits crashing while watching internet videos

By Chupadelpote
Nov 29, 2010
Post New Reply
  1. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    So wht are your video card temperatures like now during video watching? Did this latest crash occur while watching a video?
  2. Chupadelpote

    Chupadelpote Newcomer, in training Topic Starter Posts: 71

    37º, and yes... I was watching a youtube video, but lately I've watched even hours of internet videos.
  3. Chupadelpote

    Chupadelpote Newcomer, in training Topic Starter Posts: 71

    New crash whit two videos loaded but not playing... It crashed while copiying some file to a Raid1 partition and windows took a long time to start... now Intel Matrix Storage says that the volume it's initializing... I have acces to the partition and files are still there, I guess it's just comparing the two hard drives to see that boot have the same files, still that was scary.

    Should I start an RMA process?
  4. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    It certainly could be your RAID set-up. Please refresh my memory. Did you run any harddrive diagnostics?
  5. Chupadelpote

    Chupadelpote Newcomer, in training Topic Starter Posts: 71

    No, but the error in raid ocurred after the crash... (cause i was copying a file when the system freezed and I had to reset).

    Hung ups are obviously less frequent now... I just had two since the last driver replacement... but still worriying
  6. Chupadelpote

    Chupadelpote Newcomer, in training Topic Starter Posts: 71

    Help please... I'm coming back home this christmas... what should I do? RMA the graphic card? more testing? take it and test in another PC?
  7. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Test in another PC. That is your best step at this point with no cost involved.
  8. Chupadelpote

    Chupadelpote Newcomer, in training Topic Starter Posts: 71

    Gonna try to install Google Chrome on the Raid1 and set caché on this volume to... this way maybe I could find if it is some raid related fail... does this will work or it's a crazy idea?
  9. Chupadelpote

    Chupadelpote Newcomer, in training Topic Starter Posts: 71

    Well Chrome just installs directly on C:/ I wanted to use it cause integrated flash player...

    I've fopund something that coould be interesting accesing to system info (conflicts/shared use), here's an screenshoot, if you need translation ask for it:

    [​IMG]

    In "devices with problems" says the next:

    archlp ROOT\LEGACY_ARCHLP\0000 This device is not present, doesn't work properly or it's drivers are not installed

    Also I´ve found this web: http://ezinearticles.com/?Flash-Player-Crash---Learn-How-to-Fix-a-Flash-Crash-in-Your-Computer&id=4063142

    I never uninstalled active-X or update audio drivers... I guess I should give it a try

    Also I think I've two audio drivers... one for realtek and one for ati... bu I thought Ati High Definition Audio Device was for the HDMI port... not sure anymore
  10. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Have you done a BIOS update or a chipset drivers update yet? Sorry if I missed that you did.
  11. Chupadelpote

    Chupadelpote Newcomer, in training Topic Starter Posts: 71

    No... gonna update all this... thanks

    Never updated Bios or chipset (should I put it in a USB and boot it?)

    Seems like asus has a program for bios update but does not work in 64bits (nor with compatibility)

    and chipset is just an executable, sorry
     
  12. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Why will it not work in 64bits? I do updates via Windows online. Two things: NEVER lose power and NEVER do over a wireless connection.
  13. Chupadelpote

    Chupadelpote Newcomer, in training Topic Starter Posts: 71

    I do have a wireless connection, but I've downloaded de ROM... gonna search if I can install it with windows update that way

    Ok, Bios updated... chipset did nothing, I guess there's no newer drivers, uninstalled Ati HD audio and downloading realtek drivers (painfully slow).

    I'll reinstall Firefox, Flash Player an activeX...

    Last try before I go home with the GPU under my arm
  14. Chupadelpote

    Chupadelpote Newcomer, in training Topic Starter Posts: 71

    Did everything I said in the last post (except I installed Chrome instead Fierfox) and keeps crashing

    Run out of ideas

    I've just did a registry clean with Ccleaner (previous backup) and has eliminated some activeX entries... cross fingers

    And this didn't work either, seems like checking the GPU is next move... maybe I'll make a memtest+ pass, who knows, could be that again?
  15. Chupadelpote

    Chupadelpote Newcomer, in training Topic Starter Posts: 71

    I've made 7 passes of memtest+ without errors as expected, and have been runining rthdribl.exe to stress GPU for more that two and a half hours, no crashes, max temp 65ºC, load between 80 and 95%

    Gonna make some more search for malware (if that's the problem it's gonna be a little embarrasing :p)
  16. Chupadelpote

    Chupadelpote Newcomer, in training Topic Starter Posts: 71

    Used Malwarebytes and Superantispyware to scan the PC, just Superantispyware found some cookies (some related to macromedia flash :p) and deleted it. Also have tried disabling "switcher" a mac's expose like program I've been using lately... none of this did anything.

    I've some artifacts, pretty much on web browser's... thing is that it see,s I can do everything except watching videos... working on AE for hours without problems, some gaming, pushing GPU for a couple of hours...

    As I stated on my first posts disabling hardware acceleration did nothing... I'll see if this holydays it's posible to test the GPU in another PC or this machine with another GPU
  17. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Testing that card in another machine is the best thing at this time. I'm wondering if it could be the motherboard slot.
  18. Chupadelpote

    Chupadelpote Newcomer, in training Topic Starter Posts: 71

    I did take the card out of the cas for the cooler installing... I hope not to have killed my mobo... I've a second PCI-E slot, should I try on this?
  19. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Yes.
  20. Chupadelpote

    Chupadelpote Newcomer, in training Topic Starter Posts: 71

    seems like it's working... I'll try again in the first slot to see if it was bad seated or it had dust or something

    I'll see if I can get another gpu to try at home... cause I can take the hole PC, not much time left to try TY and happy Christmas
  21. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Merry Christmas to you too. :grinthumb

    I really hope that it is only the slot. Please keep us updated.
  22. Chupadelpote

    Chupadelpote Newcomer, in training Topic Starter Posts: 71

    Back on my computer after holidays and everything keeps the same... GPU installed on the second PCI-e slot keeps crashing so I guess it's windows related or GPU hardware.

    I'll try with a fresh W7 install I guess
  23. Chupadelpote

    Chupadelpote Newcomer, in training Topic Starter Posts: 71

    Seems like now it's crashing without any video playing or anything, that also seems to confirm GPU failure, problem is I need a couple of weeks before I can do a fresh W7 install or send the GPU to RMA.
  24. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Thanks for the update.
  25. Chupadelpote

    Chupadelpote Newcomer, in training Topic Starter Posts: 71

    W7 notificates that the ATI driver stopped working 1 time... I'm not sure if that indicates a software problem, we'll see when I do the format I guess.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.