TechSpot

WD my book will not install

By Tha General
Apr 5, 2009
  1. Using xp pro sp2, everything is install correct, i only have one last left to install on my computer and i get this:

    The drivers for this device are not installed. (Code 28)

    To reinstall the drivers for this device, click Reinstall Driver.

    Seems like it can't find the drivers, any ideas?
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,929   +167

    Try updating XP to SP3. This WD drive is an external USB drive right?
     
  3. Tha General

    Tha General TechSpot Paladin Topic Starter Posts: 1,225

    http://www.bestbuy.com/site/olspage.jsp?skuId=8475063&type=product&id=1185271084002

    This item. For some reason its not detecting the driver, it keeps saying data is invaid. I shouldn't have to install to service pack 3, it worked fine before with sp2, always. I just tried hooking up to my P3, which is running on w2k, and it loaded just fine.

    I just did a fresh install with sp2, everything is working fine, install fine, i only have one last item to hook up , this external hd and it keeps saying the data is invald. its not finding any drivers for some reason.
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,929   +167

    Can't partition or format if the drive isn't recognized... Have you tried using WD's install software?
     
  5. Tha General

    Tha General TechSpot Paladin Topic Starter Posts: 1,225

    I will check around. I had this problem before a long time ago, don't know how i fix it. But for some reason its not detecting any drivers, and when its looking for one, i see 2 folders, and a paper looking thing going from one folder to another folder, but then it says, data is invaild.

    Let me look around
     
  6. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    You're posting some inconsistent info.. and, as you noted, you shouldn't need any special drivers for a USB external HD (but the HD does need be formatted correctly and other Windows stuff be correct) to read the data from the device.
    • First make sure all your devices are connected and powered on
    • Click Start->Run, enter: msinfo32
    • Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, then Edit->Select All, Edit->Copy Paste into next post
    This indicates Windows is copying data between two folders and doesn't indicate a device driver problem.

    I suggest you first check/report on Problem Devices, per above instructions, (these indicate driver failures) then we'll take it from there
     
  7. Tha General

    Tha General TechSpot Paladin Topic Starter Posts: 1,225

    Video Controller (VGA Compatible) PCI\VEN_8086&DEV_2582&SUBSYS_01C51028&REV_04\3&172E68DD&0&10 This device is disabled.
    My Book USB\VID_1058&PID_1100\57442D574D41535530323239363430 The drivers for this device are not installed.

    Yea the 2 folders thing, and it just stops and says data is invalid.
    I have sp1 and sp2 install, is there a hotfix or some usb drivers i am missing or something????????
     
  8. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    i assume you know your video driver isn't installed so as to your USB drive problem

    As to USB drive problem

    SP2 should have all the USB drivers needed (tho you might want to run Windows Update, while your USB drive is attached, click Custom, see if it reports any updates

    Also, i vaguely recall an old problem.... Open your Network Connections. Do you have a Firewire / IEEE 1394 connection enabled? If yes, disable it and try rebooting and trying again
     
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,929   +167

    "Also, i vaguely recall an old problem.... Open your Network Connections. Do you have a Firewire / IEEE 1394 connection enabled? If yes, disable it and try rebooting and trying again"...

    Yes LookinAround,
    there was some info about the My Book drive not receiving enough power to read correctly. When this happens to desktop hard drives, the data or the MBR becomes corrupted. Because the My Book uses a USB interface, correcting this corruption is more difficult. Tha General may be able to remove the drive and install it into a desktop computer to try to recover data or restore the drive
     
  10. Tha General

    Tha General TechSpot Paladin Topic Starter Posts: 1,225

    Yea thats my onboard video, i am using a 8400gs.

    Yea sp2 is suppose to have the drivers and i didn't have any issues install sp2. I tried the update thing, no updates.

    I might go install sp3, even tho i don't want too. :(

    I have something called IEEE 802X1 or something like that. i will try it and report back later.

    I just plugin the drive to my old p3 and the data is fine.

    Let me try some stuff, be back later
     
  11. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    1.Your My Book comes with an AC adapter. I assume you are using it, yes?
    2. Don't remember if i told you this before, but Just fyi if and whenever you decide to install SP3, IF you are running IE8. uninstall it first before installing SP3 or you lose the option to uninstall IE8 (You can reinstall IE8 AFTER an SP3 install and then still be able to later uninstall if need be)
    3. And would guess the IEEE 8011 should be your wireless connection
     
     
  12. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,929   +167

    Disabling "Legacy USB Detection" in the bios might help
     
  13. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    As i recall, "legacy usb detection" is only an issue if you can't get Windows to start with your USB devices plugged in.
    => When legacy is enabled your BIOS provides the USB support till windows starts
    => Once Windows starts "legacy" has nothing to do with it as far as i know

    You can still try it BUT BE ADVISED with legacy disabled your USB keyboard/mouse are useless on boot up (till windows starts)
     
  14. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    Some additional thoughts
    1. Couldn't say for 100% certainty, but i don't think installing SP3 should make a difference in this case. Tho if all else fails.. is certainly something to try and see
    2. I would however
    • Try to reinstall the motherboard chipset drivers (and check if usb controller install as well)
    • See this Guide Troubleshoot: Windows Won't Recognize Your USB Hard Drive
      => In Part1, Enter SAFE mode (I need update the guide to add SAFE mode ) then follow the steps to reinstall all the Windows USB controllers
      => Also try the tool drivecleanup you'll find listed towards the end in it
     
  15. Tha General

    Tha General TechSpot Paladin Topic Starter Posts: 1,225

    I just tried it on my p3 again, it checked for errors, didn't find anything and well it loaded just fine, my p3 has windows 2000 on it. So i plug it back up to my celeron and still get that data is invaid. I sure wish i knew what i did when this happen a few years back lol

    ANyways, here is a photo of my device manager and the issue

    [​IMG]
     
  16. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    Thanks for the pic... but, actually, the Problem Device report you ran for me back in post #7 already gave me this data :) Well, actually, the Problem Device report gave me MORE data ;)

    But you didn't answer prior question: Are you using your AC adapter?

    And if you can get it to at least mount on other computer try chkdsk /r (as well as referring to the troubleshooting guide for points previously suggested)
     
  17. Tha General

    Tha General TechSpot Paladin Topic Starter Posts: 1,225

    Yes it came with a ac adapter. I am about to throw this sh** in the trash and buy another one, i done tried everything :( My last thing to do is install sp3.

    ugh be back later later. :(
     
  18. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    1. Just to be clear.. it not only came with the AC adapter but you are using the adapter?

    2. Frankly, i;d try reinstalling the motherboard chipset drivers and do the USB controller reinstalls (in safe mode) before trying SP3 (my 2cents worth)

    3. Any my observation, has been WD external USB drives have more then their share of this type problem. I wouldn't advise buing a WD external again
     
  19. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,929   +167

    My USB keyboard and mouse still work during boot up with Legacy USB Dection disabled... Also, my iPOD Shuffle no longer keeps my system from booting
     
  20. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    Yes, Tmagic650

    Like i said, USB Legacy issues have to do with preventing bootup issues (and can interfere with shutdown as well) but this thread is about a system where Windows is already running.

    As for issues to be advised of when USB Legacy is disabled, i';ll be more specific then (or you can read the info yourself in the Intel publication should you (or others) experience these issues... just as fyi...As i can't predict what might be experienced on your system but can refer to the following "beware's"
     
  21. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,929   +167

    It seem like the "beware's" you posted are just the opposite of what I have found on several new systems recently...

    I have one of the newer ICH10 Gigabyte intel chipset motherboards. After updating the bios from F2 to F4, if my iPOD was in it's USB cradle, the system would halt or pause at the memory count. Before this update the problem was not evident. My mouse and keyboard function in the bios, in a Windows start up screen ( I have a dual boot Vista and Windows 7 boot) and in Safe Mode, just the same as before legacy USB was disabled. This motherboard and case has 14 USB2 ports. I imagine that the older motherboards might just follow your "beware's" more to the letter. Tha General's problem is most likely a USB current/signal sensitivity particular to WD products
     
  22. Tha General

    Tha General TechSpot Paladin Topic Starter Posts: 1,225

    !!!!!!!!!FINALLY OMG !!!!!!!!

    Well after looking in google for the past 3 - 4 hours lol, i came across a forum, the guy said you have to uninstall sp2, plug in your device again and it should work. And what do you know, i uninstall sp2, plug in the drive and it install without any issues.
    So now i have to install sp2 again.

    I wonder why sp2 prevented the drivers to be install?

    Thanks for all the help people!
    I hope i never have to reinstall xp again lol, its really a pain sometimes.

    peace
     
  23. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    Congrats! :grinthumb I've never heard that one before. Will have to add it to the long (and growing) list of XP's idiosyncrasies
     
  24. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,373   +167

    I guess this is academic at this point as The General has things working now. But am curious..

    My background / most of my experience is systems software engineering and not EE (i.e. hardware). I know external drives without its own power source can have issues and be very sensitive to the power it needs and draws a USB port (in that case, USB is the ONLY source of power).. but how so when it has its own power adapter? How sensitive / needs could it have that are unique to the device?

    Again, am just curious. As well, if you still have the same opinion after the problem was resolved uninstalling/reinstalling SP2? As i'm still guessing it's more likely related to something like resetting the USB stack ("software resets" accomplished by uninstall / reinstall).

    Anyway, am just asking to help try better understand it myself.
     
  25. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,929   +167

    I don't know LookinAround,
    I disabled legacy USB detection because of this thread and low and behold, my keyboard and mouse work and so does my iPOD. Legacy means "old"... I was thinking that it had to be enabled to detect some older USB devices, but even my old external CD writer and external USB flash drives and hard drives are seen with no problems. I wonder what would happen if Tha General updated XP to SP3? Computer hardware/ software varies so widely... We can't just lump all computers together it seems
     
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