When trying to run a game I get a crash

By magaman598
Dec 28, 2012
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  1. Heya guys, whenever I try to run a game (Starcraft 2, Gear Of War, Planetside 2, to name a few.) I get an application crash and when I check the even viewer I end up with an error dump similar to this most recent one.

    Faulting application name: SC2.exe, version: 1.5.3.23260, time stamp: 0x504eb59e
    Faulting module name: nvd3dum.dll, version: 9.18.13.697, time stamp: 0x506b322d
    Exception code: 0xc0000005
    Fault offset: 0x006c00c5
    Faulting process id: 0xc3c
    Faulting application start time: 0x01cde4ccf84c632f
    Faulting application path: C:\Program Files (x86)\StarCraft II\Versions\Base23260\SC2.exe
    Faulting module path: C:\Windows\system32\nvd3dum.dll
    Report Id: 420c993d-50c0-11e2-bac0-003067075a0c

    I understand that the fault code points to my computer trying to read memory where there is non (Or something alone those lines) and I've done a few runs with Memtest (One run was for 8+ Hours and the other was for 24+ Hours) I've also tried updating, rollingback, and doing a clean install of my GPU Drivers. Does anyone have an idea? I'm at my wits end and I'm about to just reinstall windows. Cheers, and thanks for the help in advance! :)(y)
  2. oliverpowell

    oliverpowell Newcomer, in training Posts: 25

    You should first uninstall the old GPU drivers before installing the new one. Here is a complete guide for that:
    http://www.nvidia.com/object/driver_rollback.html

    For further help, I need the mindump files of your system crashes.
    Post back your status.

    Thanks
    Oliver
  3. magaman598

    magaman598 TechSpot Booster Topic Starter Posts: 275

    I haven't had any BSODs because of the games in question, I'm getting the crash info from Event Viewer. I've had one BSOD while play a game called Blacklight: Retribution but other than that no BSODs

    Managed to get Gear Of War and Starcraft 2 working, still no progress on Planetside 2. Here's the crash message I get from Event Viewer.

    Faulting application name: PlanetSide2.exe, version: 0.0.0.0, time stamp: 0x50d2d8a1
    Faulting module name: d3d9.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b7b3
    Exception code: 0xc0000005
    Fault offset: 0x00058dd6
    Faulting process id: 0xa84
    Faulting application start time: 0x01cde4d34c1f9843
    Faulting application path: D:\Steam\steamapps\common\PlanetSide 2\PlanetSide2.exe
    Faulting module path: C:\Windows\system32\d3d9.dll
    Report Id: 9691469a-50c6-11e2-bac0-003067075a0c

    The exception code is the same but the faulting module is a DirectX 9 file, I've ran a DirectX 9 installation from one of the many games that I have and I still haven't had any luck.
  4. JC713

    JC713 TechSpot Evangelist Posts: 6,725   +874

  5. magaman598

    magaman598 TechSpot Booster Topic Starter Posts: 275

    Yes I am, I actually reinstalled them the other night. When I run the installer I get a message stating that the DirectX setup has determined that a newer or equivalent version is already installed.
  6. JC713

    JC713 TechSpot Evangelist Posts: 6,725   +874

    Did you clean install it?
  7. oliverpowell

    oliverpowell Newcomer, in training Posts: 25

  8. JC713

    JC713 TechSpot Evangelist Posts: 6,725   +874

    this isnt directx 11... it is a preview of the technology in a powerpoint... directx 9 is still the runtime standard
  9. CreeperOfDark

    CreeperOfDark Newcomer, in training

    I've heard that fast write can unstablize games. Turn fast write off and Chang graphic card from 8x to 4x (there should be options)
  10. CreeperOfDark

    CreeperOfDark Newcomer, in training

    I meant change sorry
  11. magaman598

    magaman598 TechSpot Booster Topic Starter Posts: 275

    The thread comes back form the dead!

    I managed to figure it out, thanks for the help tho guys. EVGA Precision was causing the issue in DX9 games.
     
  12. oliverpowell

    oliverpowell Newcomer, in training Posts: 25

    This thread is nominated to mark as solved. ;)


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