Win. 7 Professional bootup crash

By Tamwyn
Jun 20, 2012
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  1. I have a Dell Optiplex 745 running Windows 7. I left town for 4.5 days and when I came back it refused to start. I mean that it would show the dell screen but with blue lines running down it and then go to the windows loading screen w/ the balls of light. After that it just goes to a black screen and stays there, no mouse pointer, etc. If I use start-up repair, it runs then asks if I want to use system restore. Tried it, didn't work. After that it ends up saying
    "Start-up Repair cannot repair this computer automatically.
    Problem Signature:
    Problem event name: StartupRepairOffline
    Problem signature 1: 6.1.7600.16385
    Problem signature 2: 6.1.7600.16385
    Problem signature 3: unknown
    Problem signature 4: 62
    Problem signature 5: AutoFailure
    Problem signature 6: 1
    Problem signature 7: NoRootCause
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033 "
    At the end of the diagnosis and repair details, it says
    "repair action: System restore
    result: canceled

    repair action: System files integrity check and repair
    result: failed Error code=0x490
    time taken=624020 ms"

    The computer starts in safe mode and the memtest runs clean. Do you have any suggestions on how I can fix this?
  2. Cobalt006

    Cobalt006 TechSpot Maniac Posts: 1,685   +152

    Sounds like you have some messed up drivers or files. In windows. Did you update anything before you left.If so try and remove it in safe mode. Or you could just try and run a factory restore on it. Provideing their is no hardware problem. I am sure someone here might have a few ideals to.
  3. Tamwyn

    Tamwyn Newcomer, in training Topic Starter

    Thanks, I'll try that
  4. Tamwyn

    Tamwyn Newcomer, in training Topic Starter

    Also, after I got it running in safe mode, there was an icon in the bottom right corner called 'Solve PC issues'. after I clicked on it, it popped up Action Center from control panel. The issue was that 'there are problems on this computer that Microsoft may be able to solve.' and a button called browse. It then popped up 34 video hardware errors, see attached file.

    Attached Files:

  5. Cobalt006

    Cobalt006 TechSpot Maniac Posts: 1,685   +152

    Looks like your on board video chip maybe failing. Have you updated the drivers recently. If so rolling back to the old one may solve the problem. If not it could be as I stated the video chip is going out.
  6. Tamwyn

    Tamwyn Newcomer, in training Topic Starter

    How would you fix it if the onboard video chip is failing? Thank you for all the help you have given me.
  7. Cobalt006

    Cobalt006 TechSpot Maniac Posts: 1,685   +152

    If you do not have the know how. You would need to take it to a computer repair shop. Or if it it still under warrenty contact Dell.
    Your Welcome
  8. Tamwyn

    Tamwyn Newcomer, in training Topic Starter

    Thank you so much. I guess the graphics card over heated or some thing. After replacing it with the same model card a had laying around, it works fine.
  9. Cobalt006

    Cobalt006 TechSpot Maniac Posts: 1,685   +152

    You are welcome. I am glad you you got it fixed. A easy fix at that.


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