Hello all, I hope someone can seriously help me as I need to get my laptop working so I can feed my family. AVG originally found the win32/Heur and Win32/Alureon. I removed AVG and rescanned using Avast! (as recommended by Julio) but am still crippled. I have followed Julio's 8-Step preliminary process. I have attached the following called-for files: - Malware Bytes Log - Superantispyware Log - Hijackthis log I will check again in a day or two with hopes someone can tell me what I should do next. Am afraid of removing anything else without expert assistance.