Win7(64) no "color scan" option with Omnipage17

By B00kWyrm
Oct 10, 2012
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  1. I see Mailpup (or?) moved me to hardware.
    I doubt this is a hardware issue.
    As indicated below, all worked properly under XPSP3.
    It is only under Win7 that this issue has cropped up.

    So I am not sure if this is the best place ...

    In short,
    Omnipage 17 is not communicating properly with my Mustek A3 scanner,
    on a Win7(64) system.
    There were no issues with this software and scanner, running on xpsp3.
    Not sure what I could be missing.
    Any help appreciated. Thanks.

    Longer Description:
    Wondering how to get color capability with OP17 on my Win7 system.
    Currently, all I can get are B&W and Grayscale for my scan options.
    All scanner "sizes" (B5-A3, letter and legal) are available
    (in the Tools->Options ->Scanner toolbox.)
    and they work properly.

    So... OP is partially working with the scanner.

    NOTE: OP17 was working properly/fully with this scanner on my old xpsp3 system.

    System Information
    Omnipage Professional version 17.1 (Product ID OP-1041-001-1076.1921)
    OS: Win7 (64)
    Computer: Dell Vostro 3550 (i3 processor).
    Scanner: Mustek SE A3 USB 1200 Pro

    What I have done...
    • Downloaded the lasted drivers (ScanExpress A3 USB 1200 from Mustek.
    • Uninstalled the old driver installation (from Device Manager)
    • Reboot.
    • Reinstall Mustek software
    • Reboot
    • Open Omnipage ->Tools ->Options -> Scanner -> Setup
    • Download Latest Scanner Database from Nuance
    • Select & Test Scanner (TWAIN: SE A3 USB 1200 Pro) -> Next
    • Would you still like to test your device? -> Yes
    • The scanner... is already in the ... database.
      Would you still like to test your device? -> Yes
    • Close any other applications that might be using your scanner -> Next
    After running all available tests, Omnipage still cannot see the scanner's color capability.

    Testing the Scanner from
    Control Panel -> Devices & Printers -> {Scanner Select} Right Click for Properties
    -> Diagnostics -> Test Scanner
    "Successfully completed the diagnostic test"

    Testing by...
    Control Panel -> Devices & Printers -> {Scanner Select} Right Click for Properties
    -> Start Scan...
    Here the "Color" Option is available.
    And it successfully creates a color scan.

    I found no help on this topic at Nuance (Either Knowledge base, or Forums).
    Google coming up dry too.

    Not sure what I could be missing.
    Any help appreciated. Thanks.
  2. jobeard

    jobeard TS Ambassador Posts: 8,945   +584

    Typically this is a driver problem. find the driver from the print/scanner manufacturer and dl/install it.
    B00kWyrm likes this.
  3. B00kWyrm

    B00kWyrm TechSpot Paladin Topic Starter Posts: 1,436   +37

    Thanks, JOBeard.
    I had done that (find, d/l, and install the driver from Mustek), as noted above...
    But, your reply made me try one more thing...
    This time I uninstalled (again) and
    instead of reinstalling Mustek's software,
    I allowed Windows to search for a driver after I plugged the scanner back in.
    The driver that was installed was a WIA driver instead of a TWAIN driver.
    I had always used TWAIN drivers with OmniPage, (since Omnipage 11 I think),
    so I hadn't considered this option.
    Sure enough though, the WIA driver works properly!
    By the way, this is consistent with some older advice from Nuance.
    Thanks again!

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