Solved Win7 64bit running out of the blue only 32bit process

[Broni]

Last scans...

Download Security Check from here or here and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
Make sure the following options are checked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center
• Windows Update
• Windows Defender
• Other Services

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

Download Sophos Free Virus Removal Tool and save it to your desktop.

• Double click the icon and select Run
• Click Next
• Select I accept the terms in this license agreement, then click Next twice
• Click Install
• Click Finish to launch the program
• Once the virus database has been updated click Start Scanning
• If any threats are found click Details, then View log file... (bottom left hand corner)
• Copy and paste the results in your reply
• Close the Notepad document, close the Threat Details screen, then click Start cleanup
• Click Exit to close the program

 

[Kanoa]

Results of screen317's Security Check version 1.009
Windows 7 Service Pack 1 x64 (UAC is disabled!)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Microsoft Security Essentials
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java 8 Update 51
Java 8 Update 60
Adobe Reader XI
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:
````````````````````End of Log``````````````````````

 

[Kanoa]

Farbar Service Scanner Version: 26-07-2015
Ran by Antonio (administrator) on 18-10-2015 at 20:43:48
Running from "C:\Users\Antonio\Desktop"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============

Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

 

[Kanoa]

2015-10-18 19:49:09.695 Sophos Virus Removal Tool version 2.5.4
2015-10-18 19:49:09.695 Copyright (c) 2009-2014 Sophos Limited. All rights reserved.

2015-10-18 19:49:09.695 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them.

2015-10-18 19:49:09.695 Windows version 6.1 SP 1.0 Service Pack 1 build 7601 SM=0x100 PT=0x1 WOW64
2015-10-18 19:49:09.695 Checking for updates...
2015-10-18 19:49:15.077 Option all = no
2015-10-18 19:49:15.077 Option recurse = yes
2015-10-18 19:49:15.077 Option archive = no
2015-10-18 19:49:15.077 Option service = yes
2015-10-18 19:49:15.077 Option confirm = yes
2015-10-18 19:49:15.077 Option sxl = yes
2015-10-18 19:49:15.077 Option max-data-age = 35
2015-10-18 19:49:15.077 Option EnableSafeClean = yes
2015-10-18 19:49:16.122 Option vdl-logging = yes
2015-10-18 19:49:16.122 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2015-10-18 19:49:16.122 Machine ID: dcf76c07aadf473da77f2cda76edd021
2015-10-18 19:49:16.122 Component SVRTcli.exe version 2.5.4
2015-10-18 19:49:16.122 Component control.dll version 2.5.4
2015-10-18 19:49:16.122 Component SVRTservice.exe version 2.5.4
2015-10-18 19:49:16.122 Component engine\osdp.dll version 1.44.1.2230
2015-10-18 19:49:16.122 Component engine\veex.dll version 3.63.0.2230
2015-10-18 19:49:16.122 Component engine\savi.dll version 9.0.0.2230
2015-10-18 19:49:16.122 Component rkdisk.dll version 1.5.30.0
2015-10-18 19:49:16.122 Version info: Product version 2.5.4
2015-10-18 19:49:16.122 Version info: Detection engine 3.63.0
2015-10-18 19:49:16.122 Version info: Detection data 5.20
2015-10-18 19:49:16.122 Version info: Build date 13/10/2015
2015-10-18 19:49:16.122 Version info: Data files added 162
2015-10-18 19:49:16.122 Version info: Last successful update (not yet updated)
2015-10-18 19:49:23.376 Update progress: proxy server not available
2015-10-18 19:49:52.080 Downloading updates...
2015-10-18 19:49:52.096 Update progress: [I96736] Looking for package C1A903B2-E63E-483b-982D-04BB9C457C60 1.0
2015-10-18 19:49:52.096 Update progress: [I49502] Found supplement SAVIW32 LATEST
2015-10-18 19:49:52.096 Update progress: [I49502] Found supplement IDE521 LATEST
2015-10-18 19:49:52.096 Update progress: [I49502] Found supplement IDE522 LATEST
2015-10-18 19:49:52.096 Update progress: [I49502] Found supplement IDE523 LATEST
2015-10-18 19:49:52.096 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 1
2015-10-18 19:49:52.096 Update progress: [I19463] Syncing product SAVIW32 61
2015-10-18 19:49:52.455 Update progress: [I19463] Syncing product IDE521 142
2015-10-18 19:49:52.579 Installing updates...
2015-10-18 19:49:53.188 Error level 1
2015-10-18 19:49:53.188 Update progress: [I19463] Syncing product IDE522 22
2015-10-18 19:49:53.188 Update progress: [I19463] Syncing product IDE523 1
2015-10-18 19:49:56.058 Update successful
2015-10-18 19:50:01.815 Option all = no
2015-10-18 19:50:01.815 Option recurse = yes
2015-10-18 19:50:01.815 Option archive = no
2015-10-18 19:50:01.815 Option service = yes
2015-10-18 19:50:01.815 Option confirm = yes
2015-10-18 19:50:01.815 Option sxl = yes
2015-10-18 19:50:01.815 Option max-data-age = 35
2015-10-18 19:50:01.815 Option EnableSafeClean = yes
2015-10-18 19:50:01.830 Option vdl-logging = yes
2015-10-18 19:50:01.846 Customer ID: 094260ca9b3af99f9d4a3909fc47a743
2015-10-18 19:50:01.846 Machine ID: dcf76c07aadf473da77f2cda76edd021
2015-10-18 19:50:01.846 Component SVRTcli.exe version 2.5.4
2015-10-18 19:50:01.846 Component control.dll version 2.5.4
2015-10-18 19:50:01.846 Component SVRTservice.exe version 2.5.4
2015-10-18 19:50:01.846 Component engine\osdp.dll version 1.44.1.2230
2015-10-18 19:50:01.846 Component engine\veex.dll version 3.63.0.2230
2015-10-18 19:50:01.846 Component engine\savi.dll version 9.0.0.2230
2015-10-18 19:50:01.846 Component rkdisk.dll version 1.5.30.0
2015-10-18 19:50:01.846 Version info: Product version 2.5.4
2015-10-18 19:50:01.846 Version info: Detection engine 3.63.0
2015-10-18 19:50:01.846 Version info: Detection data 5.20
2015-10-18 19:50:01.846 Version info: Build date 13/10/2015
2015-10-18 19:50:01.846 Version info: Data files added 162
2015-10-18 19:50:01.846 Version info: Last successful update 18/10/2015 20:49:56

2015-10-18 19:50:09.973 Warning: rootkit scan failed to open device "\\?\Volume{bca9452a-a0d3-11e3-85f1-bcaec51a069d}" (1)
2015-10-18 20:08:39.356 Could not open C:\Boot\BCD
2015-10-18 20:15:20.058 Could not open C:\System Volume Information\{08fa62f7-7512-11e5-948b-bcaec51a069d}{3808876b-c176-4e48-b7ae-04046e6cc752}
2015-10-18 20:15:20.058 Could not open C:\System Volume Information\{2ac29b7f-74b4-11e5-a016-bcaec51a069d}{3808876b-c176-4e48-b7ae-04046e6cc752}
2015-10-18 20:15:20.058 Could not open C:\System Volume Information\{3285ca1a-6ff4-11e5-a2f2-bcaec51a069d}{3808876b-c176-4e48-b7ae-04046e6cc752}
2015-10-18 20:15:20.058 Could not open C:\System Volume Information\{32c77df4-6ead-11e5-bbaa-bcaec51a069d}{3808876b-c176-4e48-b7ae-04046e6cc752}
2015-10-18 20:15:20.058 Could not open C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752}
2015-10-18 20:15:20.058 Could not open C:\System Volume Information\{951d907b-75cd-11e5-bd1c-bcaec51a069d}{3808876b-c176-4e48-b7ae-04046e6cc752}
2015-10-18 20:15:20.058 Could not open C:\System Volume Information\{b6b10c03-729d-11e5-8d4c-bcaec51a069d}{3808876b-c176-4e48-b7ae-04046e6cc752}
2015-10-18 20:15:46.126 >>> Virus 'Troj/Agent-RCG' found in file C:\Users\Antonio\Desktop\Crack\x-force_2012_x64.exe
2015-10-18 20:15:46.126 >>> Virus 'Troj/Agent-RCG' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA
2015-10-18 20:15:46.126 >>> Virus 'Troj/Agent-RCG' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA
2015-10-18 20:15:46.126 >>> Virus 'Troj/Agent-RCG' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\ConsentPromptBehaviorAdmin
2015-10-18 20:15:46.126 >>> Virus 'Troj/Agent-RCG' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\ConsentPromptBehaviorAdmin
2015-10-18 20:15:46.126 >>> Virus 'Troj/Agent-RCG' found in file HKU\S-1-5-21-3802321670-1185753832-2467123612-1001\Software\Microsoft\Internet Explorer\Download\CheckExeSignatures
2015-10-18 20:15:46.126 >>> Virus 'Troj/Agent-RCG' found in file HKU\S-1-5-21-3802321670-1185753832-2467123612-1001\Software\Microsoft\Internet Explorer\Download\CheckExeSignatures
2015-10-18 20:15:46.126 >>> Virus 'Troj/Agent-RCG' found in file HKU\S-1-5-21-3802321670-1185753832-2467123612-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
2015-10-18 20:15:46.126 >>> Virus 'Troj/Agent-RCG' found in file HKU\S-1-5-21-3802321670-1185753832-2467123612-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
2015-10-18 20:15:46.126 >>> Virus 'Troj/Agent-RCG' found in file HKU\S-1-5-21-3802321670-1185753832-2467123612-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\4\1609
2015-10-18 20:15:46.126 >>> Virus 'Troj/Agent-RCG' found in file HKU\S-1-5-21-3802321670-1185753832-2467123612-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\4\1609
2015-10-18 20:15:46.126 >>> Virus 'Troj/Agent-RCG' found in file HKU\S-1-5-21-3802321670-1185753832-2467123612-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\3\2500
2015-10-18 20:15:46.126 >>> Virus 'Troj/Agent-RCG' found in file HKU\S-1-5-21-3802321670-1185753832-2467123612-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\3\2500
2015-10-18 20:15:46.126 >>> Virus 'Troj/Agent-RCG' found in file HKU\S-1-5-21-3802321670-1185753832-2467123612-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\4\2500
2015-10-18 20:15:46.126 >>> Virus 'Troj/Agent-RCG' found in file HKU\S-1-5-21-3802321670-1185753832-2467123612-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\4\2500
2015-10-18 20:15:46.126 >>> Virus 'Troj/Agent-RCG' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WarnOnPostRedirect
2015-10-18 20:18:11.393 Could not open C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb
2015-10-18 20:18:11.393 Could not open C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
2015-10-18 20:18:12.111 Could not open C:\Windows\System32\config\RegBack\DEFAULT
2015-10-18 20:18:12.111 Could not open C:\Windows\System32\config\RegBack\SAM
2015-10-18 20:18:12.111 Could not open C:\Windows\System32\config\RegBack\SECURITY
2015-10-18 20:18:12.111 Could not open C:\Windows\System32\config\RegBack\SOFTWARE
2015-10-18 20:18:12.111 Could not open C:\Windows\System32\config\RegBack\SYSTEM
2015-10-18 20:18:16.853 Could not open C:\Windows\System32\drivers\sptd.sys
2015-10-18 20:45:54.528 The following items will be cleaned up:
2015-10-18 20:45:54.528 Troj/Agent-RCG

 

[Broni]

Uninstall outdated Java 8 Update 51.

According to FSS log we have one registry issue.

Following steps involve registry editing. Please create new restore point before proceeding!!!
How to: http://www.smartestcomputing.us.com/topic/63983-how-to-create-new-restore-point-all-windows/

Download win-7-8-action-center-notification-icon-missing.reg from here: http://www.bleepstatic.com/fhost/uploads/1/win-7-8-action-center-notification-icon-missing.reg
Double-click on downloaded file and confirm the prompt.
Restart computer.
Post new FSS log.

 

[Kanoa]

Farbar Service Scanner Version: 26-07-2015
Ran by Antonio (administrator) on 19-10-2015 at 18:38:59
Running from "C:\Users\Antonio\Desktop"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

 

[Broni]

Good

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download

DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create registry backup
• Purge System Restore
• Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now")

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.

 

[Kanoa]

4. Check if your browser plugins are up to date.
other browsers: https://browsercheck.qualys.com/ (click on "Scan without installing plugin" and then on "Scan now") Indicated that Adobe reader needs to be updated; when trying I receive the following error: Error 1061 related to windows installer
5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites. A popup window asked me what program to use when attempt to run it.

You may get mad at me but I run sfc scannow and few corrupted files were found and fixed. Since then the issues above were corrected. Sorry if you disagree, I should have asked before. Would you like to see sfc scannow log file?

The rest of the points were then executed without trouble.

 

[Broni]

Way to go!!
Good luck and stay safe

 

[Kanoa]

Thanks ever so much!

Kano

 

[Broni]

You're very welcome